The Computer Fixer

Terrible terrible terrible.
Hate it so much here.
Quote from Lindsay, whom I totally agree with-​if I could give 0 star, I would.
$ 45 for detecting no problems.
Then I had to bring it back for a second check since there was obviously serious problems with it.
Changed the memory module of my laptop which functioned normally. Charged me around $ 90.
The problem persisted so I went back again and was asked to pay for replacing my logic board. Thank god I didn’t replace my logic board there. Don’t know how much that would cost or whether the problem truly lies there.
Since there was nothing wrong with my memory module, which means I shouldn’t have changed that at all, I was expecting at least some portion of refund. However, that never happened. The boss is always on travel! I brought in my laptop last year in December! They told me I could get refund in February and March. People. August is coming.
I called once and visited twice about this issue, the only thing that I got was their attitude. I keep emailing them and never heard back from them. I simply give up. Thinking about this place makes me nauseous. Life is so much better without computer fixer.
Nice job, computer fixer!
Good luck with your future endeavor!

For Penn and Drexel students (and everyone else too),
DO NOT EVER COME HERE. Literally one of the WORST if not THE WORST business around University City. Stupid of me not to be suspicious of the reviews in the first place.
Anyways to make the story short I brought in my computer mid-​month and they promised me that it would take 3 to 5 days to fix once they got the parts (no more than a week). Time passed and finally after 3 WEEKS I called and inquired about why it was taking so long. Turns out, they FORGOT ABOUT MY ORDER AND NEVER GOT THE PARTS. How incompetent can these fools be? So after they got my parts they were unable to fix the problem and blamed it on the pretense that the parts they ordered were dysfunctional. I’m under the impression that computer parts are produced via assembly line and the chance of this assumption being actually true is extremely low. So not only is the customer service terrible but they cannot be trusted to do a job. Plus even with all the screw-​ups and taking a month to get everything together, they are charging a $ 45 fee. Are you kidding?
These guys are a bunch of lying scumbags DO NOT COME HERE
DO NOT COME HERE
I repeat once more DO. NOT. COME. HERE.
If you don’t believe my rant about customer service send me a message and I’ll show proof of communications.

And special thanks to the manager for first implying that I am not intelligent enough to read the address of this business, and second for calling my review «suspicious» because I wrote it two years after my experience.
I’m not certain why the amount of time elapsed since my very negative experience would be relevant, and I’m not certain what exactly the manager is suggesting my motive might be for writing a false review. Chris never mentions how he knew the review was written two years after my experience. I didn’t bring it up. It is accurate, I did wait a substantial amount of time before writing my review (no motive except laziness), but I don’t see how the manager would know without looking up my receipt or transaction information. That would confirm that they are the correct business (I lived in Philadelphia from 2007 – 2010 — I was not confusing them with an unaffiliated business in Fort Worth).
Chris the manager’s defensiveness in dealing with a negative review is what every customer should expect if they have any problems at the Computer Fixer.

I did a silly thing and got a scarf stuck in my 2-​year-​old HP laserjet B&W printer. It responded with large ugly streaks and shadows and vengeful clicking. I didn’t want to recycle it and wanted to get it fixed. The fix cost me $ 75 labor plus cost of parts ($ 200).
Now, aside from the questionable wisdom of paying as much to fix my printer as I probably would have spent on a new printer, my experience with the Computer Fixer was overall positive.
I’m currently a student at Drexel so I found them through the Drexel IT website. I think the value in their service is that they help individual customers and price accordingly. Yes, it’s expensive, in my pricing research for fixing this print, it would have been more expensive with a corporate fixing company geared towards corporate businesses.
The location of their office was easy to find. The technician was courteous and got back to me promptly (within 3 business days) with an estimate of what the total cost of repair would be. The fix was completed two days after I okayed the ordering of the fuser. My printer now works just like new. In addition, there is a 90-​day warranty of the fix.
Although I do think that the cost of fixing might for some people go for just buying a new machine (computer or printer), I think that there is ecological value in fixing what you’ve already got.

Located in the basement of Drexel’s Korman Center, this non-​university-​affiliated business is there with an open-​hand when some dumb college student (me) spilled a bottle of water into his laptop.
As much as doctors must hate giving bad news, the people here must love it. Every «I’m sorry, sir/ma’am» is money in the bank. Almost two years ago, when said incident happened, the Computer Fixer kept me waiting two weeks and 300 dollars later to find that my computer was dead. In addition to the 300, they asked for 80 more to salvage the hard drive.
This experience really hurt me, as did the outage of not having my computer as a working writer. For some reason, I thought this would be better than Apple. The staff is friendly and somewhat compassionate, but as they hire Drexel students, I get a bit skeptical. As I move into my next laptop, I much prefer warranties than being left to the whims of places like these.