The Home Depot

They have the most unprofessional, non knowledgable and rude customer service I’ve seen so far! I usually don’t write reviews but I think people have to know before they ask something for customer service. Because they messed up my order the store manager hold me over 30 min and at the end she still charged my credit card for $ 77, she kept the items I was suppose to get and said «There is nothing I can do». Moreover, they took my ID and without even notifying me run it so many times so I got banned in the system!
This was just terrible experience! I can not recommend this specific store to others!

My dad, who lives out of state, ordered me a portable ac unit online as a housewarming gift for me to pick up at this store. My dad did not see an add a recipient option on the order form so the order used the billing info as the person who will be picking up the product.
When i arrived at the online pick up counter at the customer service desk, all of the customer service associates where engaged in conversation and did not acknowledge me until i asked if i was in the right place to pick up online orders. An annoyed-​looking lady named Chrissy told me that she couldn’t help me because my name was not on the order. When i asked what I should do, she did not know and did not make any attempt to find out.
At this point, i made a 3-​way call with my dad and an online order customer service associate who was very friendly. The online order customer service rep told me that she needed to speak to the store associate on the phone. Another annoyed-​looking associate named Marthe told me that she could not take the call from my phone so the online order customer service rep called the store directly. Marthe and Chrissy went back to their conversation and ignored the store phone when it rang. I actually had to say something to get someone to answer the phone. After speaking with a manager, the online customer service rep was able to get the product released to me. I realized when I got home that they only printed out the online order confirmation page (not valid for refund) and did not give me a receipt.

Very friendly staff, who new this info quite well. Everything I needed was in stock and I even needed to return something, which wasn’t a problem. Brought my puppy along and they were cool with it… very positive experience,

I like this place because of the location! So convenient… it’s right across the street. But it is very hard to try and find a helper when needed. I see them around when I don’t need them, but when I need them, luck has it that I can never find anyone. I must be jinxed.
I come here when I need quick items to fix things or for packing boxes. The boxes are cheaper than Uhaul and seems to be a little stronger too. Home depot is great for the fixer upper items, but if you want a bigger variety of fancy lights and such, you need to go to Lowes.
Overall: I’ll be back, especially when I break something by accident (tends to be often. I’m a bit of a clutz, LOL)

The store is clean and organized. The plants in the nursery are poorly maintained. And the quality of the store is lowered due to the high amount of handyman goon attitudes.

Very convienient to me! It’s literally right across the street. Come here when I need a quick fix on things that all of a sudden break in my home. Not as clean as Lowes, but it has almost everything needed.
I feel home depot is more of a place constructions crew go to because they are very well stocked with good priced items, but I feel as if they don’t carry much variety of nicer items (for example… lamps, ceiling fans, etc). If you want wood, items to fix your toilet that all of a sudden breaks!, or if you want a sausage sandwich (yea, they have a stand out front), this is your place. If you want really nice lighting for your home, better choices of rugs, etc, you can come here, but you’re very limited.
Oh, if you want help with things, be prepared to wait awhile for a worker to come into the aisle. I always seem to have difficulty getting a worker to come help me. Are they short on staff?

This is a home depot. It’s like all the other home depots in the country. I don’t know why people write reviews of big box chain stores. I bought paint here once. It was good paint.
The smell of sausages wafting from Rocco’s out front is the best thing about visiting this location.

There’s never enough cashiers at this location so you forced to scan and bag you own items… what are we paying you for anyway ??? Most of their paint is low to medium quality, and their scanner to match colors is an absolute joke, so don’t waste your time with that contraption… lumber, well it’s fast growth and wet, for you novices out there it means that it will warp as soon as you take it from the bottom of the stack. Light bulbs used to be reasonable here, now they are outrageous on them and most other stuff they sell, I’d say if you have time go two blocks away and compare with the lowes they opened up last year

My favorite home depot in Philly. Good mix of selection, and helpful sales people.