The UPS Store

The employees were lovely! I’ve had some shitty experiences at other places, but this was a pleasure

Had my label printed out for 0.53 cents and package shipped in time for me to make my train to get to school. That folks, is efficiency. Plus they do not have a minimum printing amount like some stores. Go here!

This location is under new ownership with a completely new team, and it is a world of difference from the last owners. Everyone is extremely friendly and courteous and it is obvious they take a lot of time making sure the place looks clean and organized. On top of that they do everything now from copy jobs, notary, shredding. The new owner really whipped this place into shape!

This store has had a new owner for the past 6 months or so. I have been there twice for different things. The service is quick, friendly, and excellent. The store is also nice and clean and bright, and the location is great. Great place for shipping, printing, notary services, etc.

Very fast courteous service. They offered extra service at no charge! Very friendly staff and convenient location for CC residents.

New owners! Really nice people and helpful. I don’t know anything about posting stuff so they were very clear and knowledgeable. I highly recommend this UPS store.

The man and woman who apparently run the store were exceptionally rude. Initially, they did such a fine job of ignoring me as they packed up boxes on the customer side of the counter that I thought they were also waiting for help.
Before I realized they worked there, I picked up a tape gun, which was sitting out on one of the tables right in the middle of the store. The man actually yelled: «No!» I said, «Sorry, are you using this?» He just yelled, «No!» again. So I picked up the tape. The woman, who hadn’t even looked in my direction up until that point, suddenly looked like she was about to tackle me as she walked up, snatched the tape away, and said, «You have to pay for tape!»
Although it’s ridiculous that they leave packing tape out on a table in the middle of the store but won’t allow you to use a single strip, I would have agreed to purchase some tape if they had been the slightest bit polite about it. The whole thing would have been comical had I not been in a hurry. Naturally, I wasn’t about to give them my business. So I had to find another location. That didn’t seem to concern them. I guess they would rather unsuccessfully try to sell tape than successfully ship a package.
Use the FedEx store across the street and one block east. Polite personnel and the store itself is much cleaner.

We are moving to Philadelphia — Center City in the next few weeks. After trying to work with another UPS Store in the area for over a week with no response or follow-​up to phone calls or emails, I called this location. Lauren has been amazing. She follows up on commitments and items. She is very helpful and responsive. I greatly appreciate receiving such great service and look forward to doing more business with this location.

This place is a headache every time I’ve ever gone to mail a package. There is a post office and a FedEx within 2 blocks. Both are infinitely better experiences.

This is the worst UPS store. I have tried going there a few times and they just make everything difficult. Today they wanted a dollar to use the tape. Come on! Are you kidding me?

Try your best to avoid this UPS, the boy at the counter is extremely rude, and every time I respond he tries to give a smartaleck retort. I brought in a prepaid package but this being my first time having to use a commercial invoice, I wasn’t sure what to do with them, and the kid was very unhelpful and yet tries to sound so clever. Then when I kind of sighed and looked behind him to what looked like his manager/​older relative, he wasn’t helpful either. The kid seemed like a high school part timer and definitely needs to learn simple customer service basics. Oh and when I paid him cash, he didn’t even ring up the register.

Rude. Plain and simple. I have had one good encounter in here with a helpful young female and the other about 15 encounters are been bad. The guy is EXTREMELY unhelpful and doesn’t offer help in any sort of way.
The only reason that I come back is because it’s where I get free shipping from amazon.

They will redirect your UPS package without any notification. I spoke with UpS and was told that this location only accepts up to 10 packages, then sends the rest to another office. I had a package specifically redirected here. They sent it to another office without updating the tracking or notifying me through MyUPS.

This location rejected delivery of a package, despite it being listed as a UPS Access Point. I went to the location and they were very rude when I asked if my package had been delivered. When I asked them if they could track the package, after they told me it wasn’t there, they said I could call the 1 – 800 number. Customer service is not high on the priority list at this location.
Needless to say, due to this facility rejecting delivery of my package (which was a very small Amazon box), I was forced to redirect to the location at 17^th and Market. The UPS facility on Oregon mentioned that they’ve had numerous problems delivering packages to the 1229 Chestnut location in the past. As a result, my package is still in delivery limbo and is likely sitting at the Oregon facility with no updates in about a week. I’d be very hesitant before assuming you can redirect a package to this location for pickup.

Terrible customer service compared to typical UPS store. They are extremely unhelpful and charge a 4% surcharge for using a credit card.

Went there to drop off a few uniforms with pre-​paid shipping label. I only needed to get a bag to ship them in. As I walked in there was no welcoming greeting, the guy was rude, made me feel like I was interrupting him walking into his house. When I asked about the bag all he yelled was”$ 4.05!!” and told me I was done. I’m sure the corporate offices would not be happy with the way the treat their customers.

This place has many 1 star reviews, but I didn’t have that type of experience today. Comcast suckered me in to getting one of those boxes that allegedly has Streampix (their version of Netflix) HBO Go, and 40 channels (who cares) for only an extra $ 3 per month on my bill. After getting this GIANT HEAVY box installed, it did not have the Streampix or HBO and my bill increased an extra $ 20/​month. No thank you. Wanting to avoid the 7^th circle of hell known as the Comcast Service Center, and waiting in line for an hour to return the thing, I called and discovered that Comcast has an agreement with UPS Stores where they will pack and ship your box for free.
Ten days before Christmas at lunch time, short lines, congenial staff of young men who discussed the new D’Angelo album with me, I walked out less than 10 minutes later a happy customer. I would be angry if they had charged me a dollar for a piece of tape though.

After visiting this UPS store, I am NEVER using UPS ever again. That’s right, this visit was SO horrendous that I am boycotting ALL UPS services. Sure, the USPS doesn’t have themselves together either, but this place is WORSE than the Philadelphia USPS (Yep, THAT horrid).
First off, this place has an awful stench. Care to vacuum once in a while? Or spray some air freshener? Secondly these people will do whatever they want with your package, and charge you. Didn’t ask for tape? Too bad, they will put one piece of tape and charge you $ 1 it. Already brought your own packaging gear? Too bad, they’ll stick yours into their own WITHOUT warning and charge you for it, and claim it’s because yours isn’t good enough. Question their services and ask why? They will YELL at you, accuse you of not listening, and THROW your package while they snarl at you in a foreign language.
Why does this place have such high reviews? Probably because the majority of the positive reviews for this place come from people who have 0 – 1 friends… questionable?
NEED to go to UPS? Just go to the UPS a few blocks down on Market St. and save yourself some money and sanity.

UPS prices may be higher than USPS, but they definitely know how to ship. The line is typically non-​existent at this branch, so it’s easy to stop in and ship an item quickly and efficiently.
Great for Amazon Returns.

Seriously, UPS Store?
I brought in a package with a prepaid mailing label to drop off (returning a pair of pants). Asked the guy at the desk if he had a piece of tape because the one flap was sticking up. «We charge $ 1.00 for tape» «Really?» I replied. «For a single piece of tape?» «Yes»
That’s OK. I’ll just take my package and walk over 2 blocks to the UPS Center at 1500 Market. They’ll happily tape my package for me since they want my business.