The UPS Store

I dread running errands, but thankfully the UPS store had my packages sent off quickly and pain free! There were three attentive employees working and no line. I would note that there were not many physical supplies available within eyesight to wrap your packages, so just a thought (especially if you wanted to include a birthday card or something– they had slim pickings). Thanks UPS store for making my errands a little less annoying!

I’m so grateful for this UPS store! I called today with an unreasonable request and they totally got it done for me. Thank you guys so much for stepping in when Staples failed me (with 24 hours notice even!). You saved my day!

The service at this UPS Store is great. Both the owner and the co-​workers are friendly and attentive. I see them taking really great care of all their customers not just me. I go to this store frequently as I have a mailbox there. They are always top-​notch.

It was a little busy when I walked in this afternoon but it wasn’t long for Brian to asked what he can help me with and assured me that it would take just a moment with the customers ahead of me. I like that I wasn’t ignored. It was my first time here and I needed to print off some labels to return my textbooks back to CenagageBrain and Amazon. He was helpful to assist me to print the labels, what packaging works best and the whole process. Great customer service. I’ll be glad to come here again. Thanks Brian!

I first recall visiting the UPS Store when it was still on South, before its relocation to 4^th Street. I had stopped in to have some flyers copied for a show I was in, and much to my delight, Scott (the friendly and helpful associate) gave my show a shout-​out on Facebook! I have also stopped in many times to print and fax various documents and also to drop off my cable box and modem after cancelling my Comcast service. The best part is if you are sending equipment back to Comcast, the UPS Store will ship it to them for you at no charge (and no hassle)! So if you go into this location, ask for Scott, but if he’s not there, you’ll be in great hands with any associate.

I had a mailbox here for around a year and have gone in to print stuff or to send stuff. I moved a way and did not go in for 2 years. One day I was in the area and needed something so I happened back in. The staff remembered me right a way! I felt like I was in a small town store. The staff are amazing! They are so knowledgeable caring and helpful but don’t try to get one over on them, they don’t take crap from people who are not genuine.

Stopped by to ship an item. The staffs here were pretty friendly. I had 3 staff members greeted me within 2 – 3 minutes of walking into the store. Someone checked on me to see if they could help me with anything so there was no wait time. Even though there was only one person in front of me at the time. Everything service wise was pretty straight forward. Filled out a shipping slip, had them packaged the item I was planning to ship. Checked with me if I needed my item insured or tracked. The staffs overall were very friendly and professional. I wasn’t very picky about the price since its UPS (you get what you paid for). I would have no other company (USPS or FedEx) handling my fragile valuables unless UPS wasn’t an option. I wouldn’t mind coming back next time. Now the only thing that would change my rating on this place would be if my item wasn’t packaged properly. (RMA items could get sketchy when shipped and if damaged along the way, voids product warranty claims)
UPDATE: I know I’m late with the update. The package arrived on time without a problem. Great service and much thanks. 5 stars it remains.

I was looking for a PakMail to help me ship a couple odd sized items realizing none existed in Philadelphia I called this UPS Store and was greeted by a nice fellow who said they can take care of me. I drove down and dealt with a real jerk that goes by the name Brian/​Bryan who is the «master packer». He helped me reluctantly and was continuously passively frustrated as I asked for his help to send 2 light long rolled canvas’s and a small piece of artwork cheaply across the country. He attempted to gouge me from then on. He first priced it by individually packing each item at a rate of around $ 60. I then requested they all be put together and he punches away at his keyboard insultingly as if I shouldn’t dare to question their prices.
He misunderstood that I wanted everything in one box and had to redo the quote again. I knew I was being fleeced because no matter what I said not only did he not try to help but the price to ship never changed! I tried to keep it under $ 100 and requested they just make the box for me. He said he can do that and it might be cheaper at the USPS next door and snarkily noted I would have to wait there 1 hour for a single box to be made. I was forced to not get insurance which is $ 2 per each hundred there and I remember being cheaper when self-​shipping.
The moment I said «Let’s just get it over with» was the first time I felt he was satisfied. It was an awfully uncomfortable transaction. He really has no social skills and I felt rushed and disrespected by his demeaning behavior. Even when I asked his name he sarcastically told me as if he could care less what I do with it. All in all I shipped a 6′ x 2′ package weighing less than 10lbs to Oregon for $ 120 uninsured or else it would have been $ 150.
Brian/​Bryan made 0 attempt to save me a dime and made it extremely and utterly difficult to discover for myself how I could send it more cost effectively. His pompous attitude made it obvious that people at this location pay the price he quotes without question and anyone that strays from that is made to look like an outcast. Honestly if he didn’t bang away at the keyboard, calculator and mouse so much I might have let him get away with how I was treated but that combined with the lack of price change each time I asked to be requoted makes me think he didn’t even do anything on the computer! I hate to say it but he also smelled like he was drinking the previous night which is understandable since it was Thanksgiving weekend but that doesn’t mean I should have to bear his crappy customer service. The other guy there was nice and answered all my questions I think his name was Scott but I could be wrong.
All in all I recommend you try a different UPS store or just have them pack it or even just make a custom box for you then ship it via USPS next door if you have the time.

I attempted to send a package from this store, but for reasons that were partially my fault and partially the fault of the fellow who helped me fill out the form, my package was unable to be delivered. My money was returned as soon as the package did not make it’s overnight deadline. Scott worked with me over the next four days to have the package redelivered and eventually returned. He was unfailingly polite even when I was upset. He was very professional and followed through even after my money was returned. I was very impressed with the customer service at this store.

Since I moved to Philly, I have been using this South Street UPS store to make copies, shred bulk personal paperwork, and print marketing materials. The owner, Scott, is always very personable and helpful. The other staff are quick to assist me and other customers, and it shows they have impeccable teamwork there. One of my clients also has a P.O. Box there, and he tells me how great that service is with them. If you need a dependable local business service center in the Headhouse/​South Street area, this place is a great option.

I don’t know where the terrible reviews are coming from but I love them here! Printing, sending, copying, anything — they do it and they do it so promptly and with a smile on their face. They support all of their customers and really get to know you if you’re a returning customer. Even though they have a small and kind-​of-​messy-​looking store they do everything professionally. I’m from south Philly and come all the way to South street to get stuff sent out or printed from here just because of the great experience I have, and how reliable they are. This UPS store and their employees rock, plain and simple. Five stars and no less!

I’m not sure where the love is for this UPS store! I’ve only gone in a few times for basic things – to pick up a package I shipped there instead of going way out to Oregon Ave, to print some employment stuff, to buy stamps, and to make copies. Each time the guys who work there were professional, speedy, friendly, and actually seemed to care. They had some really great nice words (and claims that they were passing along good karma!) when I went in frazzled and frustrated to do employment stuff.
Take away: solid services, sweet guys, allow small dogs (I saw a cute one in there).

Best customer service! Nicest guys who carefully package and ship your stuff! Always helpful and friendly.

The guy told me he opened late because he was hung over from the night before.

So, I’m conflicted in my review, and I’ll explain why. I needed prints made of some of my paintings. I’ve never done this before, and I don’t have much money (and that’s and understatement…), so I was concerned about cost. If I had them printed i black and white, it was going to be cheaper than in color, but seeing as how the paintings themselves were in black and grays, I figured it would be fine. Scot tried to explain to me that Black is a color, but the cost differential would be almost a $ 50 versus $ 35 difference, and that means 3 days worth of food for me. I heard what he told me, but it was the way he said it to me and the way he had spoken to me throughout our entire correspondence that really went up my rear. He offered to do one just to show me the difference, but I was so put off by his tone and I felt so uncomfortable that I didn’t wast to waste one extra second in the store. I wanted to get out of there as soon as humanly possible. When we pulled up the photos from my camera card, I hadn’t labeled the pictures or marked which ones I wanted printed, and he sighed and almost reprimanded me, saying «see? how am i supposed to know which ones you want printed ?» I was embarrassed and said «i’m sorry — i forgot — I’ll mark them» and he went off to deal with other orders while i did that. I understand they were busy and he had a lot to do other than help hold my hand through my order, but still, if you can’t help me the way i need to be helped, then send me somewhere else. The condescending tone he used was so humiliating, so offputting, that what began as something great that I wanted to do for myself turned into me feeling like I was clueless and awful for not investing the money to get the color printing… i, in fact, WAS clueless — i SAID i had never done this before, and if I was met with a more open and easygoing attitude, I may have either waited until i had more money to do it right, or just gotten a very tiny number of them done to test. but the goal was to have them in time to go sell at first friday, and he said they MIGHT be ready by then, he’ll call me. I waited and waited… they closed at 7… i get a phone call at 7:10, I had given up on getting to first friday — it was way too late to sell — and he calls and leaves me a voicemail. I saw the call come in. i was at starbucks having a coffee 2 blocks away, feeling dejected and defeated after accepting my plans were shot. I purposely didn’t answer — i was pissed. I waited 3 days to go pick up my prints, which looked AWFUL. I know it was my choice to not print in color, but these couldn’t be sold. Scott had initially taken a ½ deposit from me, but he waived the rest and let me have the prints, which I appreciated and it was a good painkiller for a painful lesson.
So, conflicted because there is no burden of fault here — it was a conflict of personalities that spiraled into a negative experience. I’m sure they do good work — but I wish I didn’t get anxiety from being spoken to like a child.

Scott is at first pretty scary, theres somthing about his looks that kinda scared me. But after a few visits I came to see him as a really kind and good hearted person. Looks can be decieveing. I had to send a 10 page fax to a company who only received 3 pages at a time so to save time and money Scott scaned and emailed them for me at no extra charge and he also emailed em to me as well just in case it got lost I could resend em from home. If you need any help from this kind of store Scott and his staff are ready and willing to help you. Oh, and they are pet friendly.

Smallish store next to a Starbucks in Old City. Many people living in some of the apartment units in the area use this place as their package drop off zone because often the delivery trucks (ie non USPS people) can’t get into the various buildings. So when you walk into the store, you see the place stacked to the ceiling with packages. I can’t even imagine what it looks like during the holiday season. They seem to be quick and efficient and somehow are always able to locate your package despite the craziness. Instead of a Starbucks you may need to head to the nearest ABC store

with all the horror stories i’ve seen coming from pack n ship /​UPS type stores, i thought i would give much deserved kudos to this place.
staff is really nice (plus cute — hello tall sexy man with glasses and baby dreds!) and quite prompt, they have always greeted me within a few seconds of walking through the door. the manager always seems to be around and asks me if i need anything and to have a nice day. i’m not in here a lot, but every time i am, they seem to be genuinely nice people who take pride in what they do.
parking on this block is surprisingly easy, if you drive here — but the PPA is murderous on lower South Street, so for god sake make sure you pay the meter.

This store needs to have a more customer focused attitude. My fiancé and I used to love coming here. My fiancé is an avid photographer and we are getting married so I would print all my wedding paper goods here (it is just around the corner from our place). However, when I entered the store today to get some additional items printed for my wedding the owner (Scott) refused! My previous visit they made a mistake using my wedding paper that I had purchased and wasted the paper. He apologized for the mistake and offered to reimburse me for the paper. Today, he is refusing to print my items for fear he will have to reimburse me again. I guess he is assuming the shop will make another mistake.
My fiancé and I will no longer be patronizing this shop. I guess the cost of the paper has now cost him two regular customers. Definitely not a smart or customer friendly move.

I’ve never had a bad experience with this UPS store, so I thought I’d better add a positive review for balance. I’ve shipped things from there several times and had copies made, and the employees have always been polite and helpful. It does cost more to ship things with UPS than with USPS, but when there’s a line out the door at the post office I’m happy to pay a bit more for the privilege of not waiting there.
Also, the last time I was there one of the guys behind the counter said he liked my coat.