Tow Decision

This company runs a scam. My son was involved in an accident. His car was still driveable. The tow truck driver advised my son he was affiliated with the city and it would be best to hv the vehicle towed. Easier for the insurance companies to look at the vehicle and get the vehicle repaired, all at no expense to my son. My son is 21. This is his first car and first accident. He believed the guy. When my son told me what happened I told him to go get the car immediately. He picked up the car the very next day. The fee charged was an outrageous $ 540.00. A police officer told my son that the place is known for running this scam on people. In many instances people never get their cars back because it is too expensive. This company needs to be shut down!

I have their tow sign in front of my driveway. Worst towing company ever. Every time someone blocks my driveway I call them but no one picks up, something about they can’t take phone calls right now and the mailbox is full so u can’t leave a message. What kind of towing company is this, really unreliable. And when they do pick up the phone you have to call them every hour or the guy never comes. Someone parked in front of my driveway I called the day before, tow guy arrived next day in the evening…

My car breaks down more than I would like to admit. Before I found the guys at Tow Decision I was subjected to some of the worst customer service and downright fraudulent behaviors from the «other guys»…however since I started using them for all my towing needs I have been satisfied… as satisfied as one can be when their car is consistently breaking down lol.
Mike and his team go the extra mile for me. Thanks for all your help!

Tow truck rushed to the scene without me even calling… I should have known something fishy was going on. The driver claimed they’d been called by the police but I’m guessing they listen to a police scanner and swoop in the capture business. The driver was polite and helpful but that’s the only positive thing I can say about the experience.
The next shady part of the experience was that though the driver provided a business card with the name «AUTO CLAIMS MANAGEMENT», but the phone is answered «Tow Decisions». I’d like to Unilocal both business titles but the one on the business card isn’t listed… I smell fraud, or at least trying to escape the poor reputation of «Tow Decision.»
The morning after the accident I had identified the shop where I wanted the repair work done and asked that the car be transferred there. Well, «Tow Decision» refused to release the car when my body shop called. I then called to get it released and though she said it would be ready for pick up, staff gave my body shop the run around for 2 days, claiming it wasn’t input into the computer system (BS! I had the file # which I gave to the body shop.) The result of the run around was that they kept the car, without my permission, over the weekend. The storage fees were astronomical! They charged the insurance carrier more then $ 1000!
Worst of all, when my vehicle arrived at the body shop it had additional major damage to the other side of the car unrelated to the accident. Luckily I had pictures of my car without the smashed right fender prior to the tow.
My next piece of business after warning fellow consumers about TOW DECISION/​AUTO CLAIMS MANAGEMENT is to report them to the Better Business Bureau. Hopefully they’ll get shut down!

Similar experience from the reviews from Hool J and R M.
Got in an accident, the tow company came quickly prior to any phone call being made… in fact they were speeding to rush to the scene to get the business.
The bill ended up being close to $ 700.
After hearing from my insurance company that the car was totaled, I asked to see if their company purchases totaled cars. Over the phone the man said that they would be cash and the amount would be discussed in person. By the time I made it to the tow shop, they were offering $ 0.
Long story short, if you need a tow… even if this company comes to your car, hire someone else.

this «business» HAS to be the model for towing companies who rape their customers. $ 650 for a 6mi tow, getting charged twice for the same service because they called them different services, and falsely advertise 24hr operation, yet close at 4pm. if at all possibe, DO NOT patronize and enable this scheming operation! if only Unilocal allowed negative ratings…