Ultra Clean Laundromat

Would have loved to know what their drop-​off per pound rate is but as they never, EVER answer the phone, I guess that will remain a mystery.

This place has convenient evening hours. That is about the only positive quality about this location.
I recently did my laundry here. The dryer ate $ 1.50 in quarters and when I alerted the staff the elderly Asian man who works here accused me of lying. I haven’t felt this insulted in quite some time. His wife had to come over and watch me lose more quarters before any action was taken. Dude didn’t apologize even after realizing he was wrong…
Also, wifi doesn’t work and change machine only accepts dollar bills.

Quick, sufficient and conveniently located in moments when the washer and dryer in my building repeatedly break down. It was good this time around

I’d been doing laundry here regularly for the past 5 months or so, until recently. Twice, the machines left rust stains or dingy marks on my clothes that definitely weren’t there when I took my clothes in – one stain came out with soaking/​hand washing, one didn’t.
The last time I was there, my boyfriend loaded the washers and paid for the «extra» wash cycles. One machine started the «regular» cycle instead. We told the attendant that the machine malfunctioned and she responded by indicating that that particular machine didn’t do an «extra» cycle (even though it offered the option on the screen). We then asked for the 25 or 50 cents we’d paid for the extra cycle to be refunded, and she loudly refused. My boyfriend spent a few minutes talking with her in Cantonese, and she told him that she allegedly couldn’t refund the quarters because she couldn’t open the cash register, so she would have to give us money from her own pocket, and her manager wouldn’t reimburse her.
That almost certainly wasn’t true, as the attendant had access to quarters during a prior visit when she needed to reimburse me for the change machine eating my bills. If this is true, though, it’s a crappy way to treat both employees and customers, and I wouldn’t recommend supporting the business owner.

This used to be my go-​to place until today. I put my clothes in a malfunctioning dryer and the woman working here engaged me in a full-​on argument about whether or not to refund me the $ 1.50 I had paid. She showed absolutely no respect for my issue and seemed hell bent on being a jerk as opposed to helping to solve the issue. I think the best solution for any customer — and most especially a regular customer — would’ve been to offer to dry the clothes in another machine. Instead, I was shouted at, my money was taken for a service I never received, and when I asked for the name and phone number of the manager/​owner it was refused to me. Avoid this place at all costs. Bad businesses should not be rewarded with your money or to time.

This place is awful. The woman was smoking in the intake room and I could smell it inside (I pointed out the no smoking sign to my husband and laughed). First problem: I had put money in a machine and The door locked before I could put clothes in the machine. I told the attendant and she soda something incoherent and walked away. Second problem: I Accidently got my pant drawstring stuck in the door of the machine and water started leaking out of the machine. I told the woman and she said something that I could not understand and threw a shirt on the floor. She motioned and yelled something so I thought she wanted me to grab some more clothes to mop up the floor. Nope! She screamed again and pointed to the back so I grabbed the mop. I mopped up the floor and the leaking stopped so I went to get an iced tea. (Contrary to the sign outside, there is no air conditioning). When I came she continued to scream at me about the water on the floor. I apologized again and asked her if I could help her. She continued to scream at me for the duration of our clothes being washed. Third problem: one of the washers we had out money into never started. We tried every button. The attendant was too busy screaming at me to even care about the washer not working.
I do not know if the attendant (who spoke maybe 4 English words) didn’t understand my apology or just didn’t care. There was another woman who was washing her clothes in the laundromat. She said that the worker was crazy and can’t believe the way she treated me. I have never had such a bad experience anywhere. I made a mistake and apologized profusely and offered to help, but this woman was unreasonable.

Just plain awful! Nasty service and overpriced machines. The staff are the absolute worst. They smoke cigarettes in the intake room and your clothes end up reeking like cigarettes. I’ve spoke to them about it and they don’t care. I will never be back to this terrible establishment.

I have been going to this laundry mat weekly for about six months. At least 4 times when I was folding my clothes I discovered they smelled like smoke when I took them out of the dryer. I’m not a smoker and have a really sensitive sense of smell. The employee office is connected to the room behind the dryer’s air intake. I kept trying to catch the little older woman who works there smoking in that room but was unsuccessful until today. I caught her and a younger male employee smoking in that room and I asked if they could please not smoke inside, bc it makes my clothes smell like smoke. The woman argued with me trying to show me that the pipes bringing into the machines were sealed. I tried to tell her that it might look sealed but I had to rewash my towel load this week bc they reeked like an ashtray. She did not seem to believe me and she just closed their office door to try to hide the smoking. I won’t be going back and don’t recommend it unless you don’t mind your clothes smelling like smoke.

Beware: Attendant is almost impossible to communicate with unless you speak Cantonese; if you put your coins in before your clothes and the washer starts up, it’s locked and they won’t refund your $.

It’s really a shame when, at a place you’ve patronized for years, it’s your turn to be unlucky, and have 2 fully loaded driers with $ 4 in quarters between them simply shut down, default back to zero time from some electrical error. My attempts to explain this to the management resulted in being shouted at and essentially called a liar, and my requests for a refund laughed at (or even for them to post a sign stating that the machine was broken)!! It’s really sad to see people seemingly take refuge in the fact that there is this huge language barrier to blame for lack of understanding the issue… I mean, aside from the fact that they’re feckless AND unethical, you’d think informing people when things are broken would simply mean less hassle for them in the long run, no? I did their customers and their business a favor and scrawled ‘BROKEN’ across the machine with a huge sharpie.

If I could negative stars, I would. Why reinvent the wheel; Grace H’s review from 2011 sums up my experience today. Very rude and a ripoff. I will not return.

The WORST experience I have ever had at a laundromat!
One of the machines ate our money. We tried to tell the woman working what happened, and she just kept saying «no!» I was trying to convince her to open the machine and see that the quarters were jammed, and she wouldn’t. She just kept yelling at us either «don’t know,» «no» or «shut f*ck up.» She finally got a scissor and was able to get the quarters out, after a good bit of arguing, but refused to put a sign on the machine saying it was out of order.
She never spoke to us, she started with yelling, and went to the f bomb real fast, even though we were asking her to address a legitimate concern.
Later when I asked to speak to the owner to got a neighborhood cop. She brought him inside pointing to us saying «bad people.» While she yelled in a different language, I explained to the cop what happened. He said she has been a frequent complaint in the neighborhood (how often is a cop brought in on laundromat disputes!?), and that she is quite frankly miserable. He told me to go to the laundromat on 48^th and Pine. The Pine street laundromat doesn’t have this nasty lady, but it does have free dryers!
Also, it’s dirty!
Moral: DO NOT GO HERE! Try 48^th and Pine instead (I’ve never been there, but it can’t be worse than this one, and it has free dryers!)

I have dropped my laundry off here every 10 days or so for the past 5 months (so about 12 times?) and have never had an issue besides twice getting someone else’s (clean) sock. They’re fast (about 3 hours, no matter when you drop off), friendly enough, and everything comes back folded.
Be advised, though – cash only.

WOW! Today I had my second visit to this place. First time was fine, nothing to brag about, but everything was fine. Today I walked into the shop, put 3.50 into one of the big machines, loaded some towels in, put soap in the top, and ran back out to the car to fetch the rest of my clothes. When I came back in, the machine asked me to pay 3.50 more. Figuring that maybe it was a glitch or the machine ate my money, I hit the «coin return» button a few times, and then turned around to asks the guy working for some help– either the machine ate my money or somebody had removed the coins I inserted.
Before I could say a word to the guy working, he started to yell at me!!! «Dont come here if you dont have any money! There’s a coin machine right over there! I saw you! I saw you hit the coin return button! Dont come here! You cant wash your clothes if you dont have any money!»
WOW!
I tried to explain, but the man had clearly made his mind up about me, and I dont think he understands english very well. I’m not a very assertive person. I dont do well in confrontation, but this was insane. I dug through the piggy bank to find the quarters to wash my clothes. I had a finite amount of cash, and I dont enjoy having to pay TWICE for my laundry while being called a liar and a cheat in front of the 10 or so people doing their laundry, including my landlord! I’m in the service industry– I get it. Customers can really piss you off sometimes, but this was just insane. The guy working was prepared to yell at me before I had even spoken a word to him! I wonder if he was the one who took the coins out of the machine? I stepped outside, let tears well up in my eyes, got myself together and went back inside to ask for an apology. The guy ignored me. Then I asked for a refund, and then the argument began.
I could deal with my money being eaten/​stolen, but I dont think I’ve ever been treated so badly at ANY business establshment, EVER! After 10 minutes of arguing, the man reluctantly gave me my money back, and banned me from the place. Wee!
haha, guys, this was insane. I really didnt need all that drama. I was just trying to do a load of laundry. This guy just seemed giddy about the chance to attack me. If you’re bored, check this place out. It’ll give you something to do I guess…
but if you’re dainty and polite and dont like getting screamed at by a stranger… i’d avoid it…

I used to go here a few times a month, and I never really had any issues. The washers and dryers work fine and are average priced (I think). There’s a TV, which can be good or bad — depending on what they have on. Nice cross-​section of hipsters, college students, and neighborhood folks for people-​watching.

I’m not as impressed but this place will do in a pinch. Our washer has been in the fritz but I needed to do some laundary. Ultra Clean is within walking distance so I though I’d give the do-​it-​yourself option a try. The quality of washing is not what I expected. Our clothes were fine (undamaged) but I don’t think they were very clean. Thankfully the clothes weren’t that dirty to begin with so it wasn’t that much of a problem. I think I spent a small fortune of drying. A quarter gets you 6 minutes and the dryers are not very efficient. I should have just walked home and used my own dryer but I was feeling lazy and wet wash is heavy. I’ll probably go back again but only in an emergency situation.

We have access to a washer and dryer but on a few occasions we have done some major cleaning at home so took all of our blankets and comforters at once to be cleaned. The drop-​off service charges by the pound and charges an extra fee for every blanket, but because we brought so many blankets, they didn’t charge for all of them. We picked up our things the same day, and everything was perfectly clean, without any stains or rips, and everything folded neatly. What more can you ask for?
We also did bring our laundry once because we had so much, and we had no issues whatsoever. It’s clean, the washers and dryers work, there’s a tv and places to sit. I’ve been in some funky laundromats, and this one is definitely up there with the nicer ones.