Union Cycle Supply Co.

These guys really helped me out. I brought my bike in and in record time they got it done for me! They are great, professional and Union will forever be my go-​to spot. An extra shout out to Alli and Dave. Thanks guys! ^_^

This place has the worst customer service I’ve ever dealt with. I have been strung along for months, being told my classic Honda Cub was almost finished. Upon finally getting tired of waiting for services to be complete, I went to pick my motorcycle up and important (original) pieces are missing. They have basically shrugged their shoulders, telling me they are looking for them. My Honda is not worth more than $ 600.00, yet it is a piece of my past that I want to preserve for my children one day. Union Cycles has done nothing but lie and string me along in process of losing my side panels. I trusted this company and have been nothing but disappointed. Save yourself the headache and go somewhere else for your moped, motorcycle repair needs. They don’t even give you any documentation for their services, they scribble into a notebook and make it seem like they are paying attention.

Union took my Vespa in the first week of May, when two other shops were «just too busy» to even consider working on it. They kept communication with me the entire time. They diagnosed my problem, ordered the parts and had the job done in a week. It was cheaper than I had anticipated! I can not recommend them enough.

Went there for a few years and they were helpful. Called a few weeks ago to be put on the list for service. Was told to receive a call in a few days. No one called. When I called again, I was told that they were booked for the next few weeks. By the end of the call, I was told that they were moving away from working on metric cruisers because of availability of parts. So, they have trouble getting parts for a 5 year old bike that’s still in production, but they have no problem with parts on a 35+ year old Honda CB. It’s clear to me that if you’re not a hipster on an old café racer, they don’t want your business. I’m going elsewhere and I’ll be sure never to recommend them to anyone.

Don’t let the good reviews fool you because I took my bike here to get it fixed which was a huge mistake. They say it’ll get done in 2 weeks (more like 6 months) which is bs and when you try to call and ask about your bike they ignore your call. Negative stars for me.

Union Cycle fixed my Vespa 300 and installed l.e.d. lights and I’m very happy with their work. They have also done work on my husband’s Triumph Bonneville and their work is always excellent.
Very good customer service and they explain everything.

These peeps are AWESOME!!! They took my sad scooter that hasn’t run properly in three years, and made it purr like I just bought it. They even came to pick it up from my house so I didn’t have to worry about how to get it over to the shop. The only bad thing was that they were unable to source a new battery for me, but they told me exactly where I could get one, so yay! To top off an already pleasant experience, during my cash out process, we got into a very long and awesome discussion about particle physics. Yes, your bike mechanics teach themselves physics in their spare time. How badass is that?!

The guys at union are amazing, have kept my bike on the road since I started riding. Always willing to lend advice or just shoot the shit with a beer. Best bike shop in philly by far.

These guys not only know what quality work is, but also know solid customer service. They ended up fixing my bike faster then they thought and I ended up saving over $ 200 vs. the estimate price. They also did a lot of extra tune up work for my bike, and were very friendly and willing to take great care of me! I would highly recommend them to anyone! They also had great knowledge of my Shadow as they found that my head gasket issue was a common issue with the model and I was amazed with there in-​depth knowledge!
I would highly recommend them to anyone. Very honest guys, which are hard to find in the city mechanic world.
–Logan K.

Justin & Ryan are not bad guys by any stretch of the imagination, but if you don’t know anything about bikes, fixing them, or what it should cost, they WILL take advantage of you. My bike sat in their shop for over 3 months, they charged me close to $ 2k, and the bike ran WORSE than when I dropped it off (electric starter no longer worked, gas leaked from carbs, bike shut off after 20 mins of riding). I brought it back, thinking like most mechanics they would happily take a look at all of the things they claimed they did, and they told me I will check the carbs but this is the last «favor» they will do for me. FAVOR??? When you are charging people $ 70 PER carb, they better be very very clean without any gas leaking.
I have showed two other mechanics in the area my invoice and my bike. They laughed in my face because of the way Union took advantage of me and the bs they did to my bike. Not a place to go for newbies like myself, a very unfortunate introduction into the moto culture.

I can’t stress enough how helpful the folks at Union Cycle Supply Co. have been. Whether it’s finding the best prices on gear and parts or making sure you’re stoked with how your bike looks and feels, they completely go beyond the call of duty. Great people and a great shop.

Justin and Ryan have always made me feel super welcome at the shop. I remember the first time I rode by as a new rider on my Ninja 250r. I hesitantly stopped by the shop and they immediately welcomed me over and treated me as if I was a salty old biker. It was great. They are very knowledgable guys and will gladly spend some of their time to explain how to do something on a bike. Beers and whiskey flow liberally during a good story. It feels like a clubhouse once you get to know the guys. They have become my motorcycle family in Philly and are currently working on a custom build for me. I guess to be fair and balanced I should say that the wait is sometimes long because EVERYONE brings there bikes in. It seems to be a problem of too much volume (business). I have since moved out of the city but every time I come in I make sure to swing by, have a beer, and shoot the proverbial shit with these guys. Solid dudes doing solid work. Can’t wait for my bike to be all finished up for this riding season.

Great guys, great service, competitive pricing. They’re hungrier for new business than some of their local competition. Talk to them first.

I have been going to Union Cycle for quite some time now with my various Harley’s and they always diagnose and fix the issues 100% every time. The best part is Justin and the guys are super cool and I have hung around and talked shop with them during simple things like swapping out my handlebars or putting baffles in my exhaust.
These guys can handle anything from putting on new grips to rebuilding carbs and building bikes from the ground up. I wouldn’t hesitate to recommend Union Cycle to anyone with a new or old Harley, scooter, café racer, vintage British bike, etc.
To conclude, these guys have expert level knowledge of many bike types, are super friendly, and the best part is they are very reasonable with their prices and quick to get your bike fixed and back on the road where it is supposed to be.

Awesome green CB550 sitting outside was such a tease.

Brought in my 1999 Harley-​Davidson FXDX. I’m a new rider and Justin took his time explaining everything to me about the bike and about what he would recommend doing. He even showed me how to properly warm my bike up; it turns out I had been doing that wrong. He couldn’t have had more patience, and he really knows what he’s talking about. He even got my Mikuni carburetor tuned perfectly.
I wouldn’t bring my bike anywhere else.

I headed over to Urban Cycle to check out one of their «first Friday» events. I limped into the shop with clogged jets from a deteriorating tank. No worries though as Justin and the guys gave me free reign to grab tools and carb cleaner until I was back up and running again.
Awesome shop — and yes, the whiskey abounds.

Great experience with these guys. I just bought my first motorcycle and recently brought it in the shop, it needed some basic engine work and I was hoping to customize the thing as well. The hitch for me was that I wanted to learn how to work on my own bike but had no tools and no background in motors whatsoever. The owner Justin worked out a deal for me where I he would provide the tools and instruction and I could do the work myself.
It’s been working out great and I’m learning a lot. Justin and Devon are full of advice and fun guys (there is always beer and whiskey floating around the shop somewhere). They host regular bike get-​togethers and rides, the community they are building here is awesome.
I highly recommend this place, the guys are straight shooters and won’t try to gouge you. Fantastic new spot in the community.