Verizon Wireless

Had to get a short-​term phone for my international cousin who was going to be in the country for just a few months.
Had a few issues, but every time we went into the store, Markel was extremely friendly, knowledgeable, and helpful. When we had to call Verizon on the phone, he always took over and got us through the annoying menus himself.
Great customer service, really appreciated it.

My issue is with the people at Verizon on the phone. I had a sales rep call me a couple months ago & we upgraded my phone and Internet to Fios, as it was recently made available in my area. Then about a week ago another rep called and offered to upgrade my TV to Fios Quantum. We take several hours in total, getting the channels I wanted and she said I would be able to record 6 different channels at once and I thought, «good, this is better than what I have now» (could only record on 2 before). So we had it all worked out, her supervisor came on the line and made sure everything was right. Well, they came out and switched me over and the next day I tried to record 2 shows and watch a third and a notice came up saying that I would have to pay more to record more than Two channels. Several hours later they said that they could upgrade me for half of what the regular price was, but that means I have to pay for something that I am already be paying for. And the rep said there wouldn’t be any problem with discontinuing the satellite service they had originally set me up with. The satellite people said I have to pay $ 230 early termination fees. When I complained to Verizon rep about this he said that they had NEVER had any business dealings with that satellite company, EVER! ! Needless to say I have been a victim of the old bait and switch scheme and I am most unhappy. I will be telling everyone I know how they screwed me over, I am on disability and have to be very careful with my $ & they have made it so I will not have enough money for the necessities for the next 2 months because of this bait and switch game, which is Fraud! !!

I came here to renew my contract for two years and get the phone upgrade that comes with a renewed two year contract. The guy who «helped» me told there was no such upgrade anymore, that they got rid of it about two years ago, and that if I was going to stick with an Apple product I was going to have to pay $ 22 a month. I told him that I knew I had an upgrade coming, but he just shook his head and told me I would have to pay. I told him I didn’t want to finance a phone (that is some Ma Bell crap) and he just shook his head and said I would have to pay.
Well, I went home, went online, renewed my contract for two more years, and was eligible to get an upgraded iPhone for 99 cents.
This guy either had no idea what he was doing and didn’t care enough to find out, or he wanted me to plunk down a lot of cash so he could make commission. Either way that makes for terrible service.

Today I went to have my phone fixed and although I was told it’s an IPhone issue instead of Verizon, and Apple told me this morning it was likely a Verizon issue. I can put my frustration aside to compliment the manager on his kind treatment of blind customers in the store. I was so touched by his humanity. He was one of two managers today and if I remembered his name I would compliment him directly. It’s not every day you see that kind of compassion. He brought them chairs, and answered all their questions with respect and patience. Kudos to you, sir. Your actions will be remembered. The rating today was for his professionalism and compassion. Hopefully in the near future my phone issues will be resolved too.

I’ve been into this Verizon store a few times. It’s on the small side. They are always very helpful. Sometimes there can be a wait, but if you go at the right time, it’s easy breezy.
This time around, I stopped in because my iPhone 5 kept reporting that the SIM card could not be found. it was annoying the heck out of me. The guy I spoke to ran it back to the someone else, popped out in under 5 minutes, and said it should be fixed. He told me if it happened again, they would replace it. Nice!

Don’t order a phone through the mail; only take one if they have it in the store. I ordered a new phone (to replace my broken one) over a week ago. FedEx seems to have lost it and Verizon says I need to wait another week (!) without a working phone until it is officially declared lost.
I can’t say how much time I have wasted trying to get this resolved. Everyone at the store is very polite, but suggestions like «don’t you want to go to the FedEx facility and pick it up» are not helpful.

I went to this Verizon Store earlier today to get a minor problem on my phone fixed (the port was loose). The representative that I worked with was impatient, rude, unprofessional and just wanted to pass me along to another representative or get me out the door. I was appalled by this, because there were more representatives than customers in the store!
When I asked for him to run a diagnostics test, he immediately jumped to conclusions and was eager to sell me a new phone. When I asked to try to see if there was a problem with my battery, the store didn’t even have an extra battery of the same model (The Droid Incredible — One of their main smartphones!). I was so surprised about how unprofessionally the staff treated me today!
All in all, I would not recommend going to this location.

I went there last Friday to get an upgrade for my phone. I was working with a customer rep named Ashley and she was the most patient, kindest customer rep I have ever worked with across all stores I have been to. I would highly recommend this place, especially with Ashley.

I do not like this location! It gives a Verizon a bad name. I left earlier thinking «F@#! Verizon» all because one of the reps had no idea what he was talking about.
I’ll only go back to this one if the aftermath of WW3 leaves all others dismantled, dilapidated, burnt down, and inoperative.

Best Verizon store in center city

The staff here was rude from the moment I walked in. I wanted information on the difference between the smartphones and I kept getting vague answers. I was sent home with a phone I hated and ended up switching to a better phone at a different store. The manager-​looking person was busy scouting out the other people in the store or staring at my chest to be of any help.

Please note that my rating is for an individual and not the store itself.
I recently purchased a smartphone from this location. Contrary to the usual nonsense spewed by sales people trying to move the merchandise to meet sales goals, I found that Justin was honest and did not try to spew the usual mumbo-​jumbo. I very much appreciate his straightforwardness and candor. 5 stars for Justin.

I’ve been a Verizon customer for 14 years now, I feel like I know this company inside and out. I’ve never had a problem with them and I’ve been able to get a friendly staff to help me out.
I walk into this store, there’s only 1 customer at the counter and 4 staff behind the counter. They all see me walk in, but none even manage to say a hello. I waited 10 seconds. nothing. So I walked up to the counter and said, HI. I need help. My keyboard has decided not to work as I hand it over to the guy.
With phone in hand and NOT even looking at it he goes. well it’s out of warranty and there’s a line due for upgrade. I ask a few questions about changing plans since I’m on the blackberry business data plan, he replies back with something irrelevant. Whatever. I started to play with the other phones in the store. No help, no asking … NADA from these staff. I really hope my monthly bill doesn’t pay these terrible, unfriendly, unhelpful, useless «staff».
Definitely not going back and telling my friends to stay away. They need to do better if T-​mobile and AT&T are within a block walk.

«What’s wrong with your phone?» He asked, turning the Blackberry over in his hands as though his x-​ray eyes would identify the problem immediately.
«It turns off at arbitrary times, sometimes while I’m on a call.»
«Did you drop it? Or get it wet?»
«No.»
“You got it wet, didn’t you?”
«No. I’ve had the phone for two weeks, and it has been unreliable since I bought it. It’s a faulty phone. Can I just exchange it?»
«Well, did you get it wet? Because it’s not under warranty if you got it wet.»
Since he wouldn’t let me exchange the phone until he «witnessed the problem,» and I didn’t feel like standing around and watching him scroll through my contact list until my phone decided to shut itself off again, I took the broken thing down to the store on 17^th and Market. The staff there acted like professionals and exchanged it.
Great location for a Verizon store… unfortunately, staffed with some of the most surly individuals you’ll ever meet working in customer service.
On a positive note, I once went in with my mum to buy a new battery and a cute customer offered to give me his extra one, since he was exchanging his phone. My mum raised her eyebrows and said, «Yum. Can we take him home, too?» This Verizon gets a star solely for the eye candy factor.