13th Floor Haunted House Phoenix

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I purchased 6 tickets at $ 45.00 a pop (taxes), so I expected the same experience as last year. I also generated another 3 ticket sales by talking to co-​workers about how cool this event was. Talk about a major kick to the groin. I will first give props to the 3 girls who worked the outside ticket line and the merchandise trailer. They were nice and fun to talk to. There was also one actor (at the very end) that got into his role and made for a 2 minute, intense interaction by playing his role. That is where the kudos end. First, we were forced into a large group of 5 people. We had two groups of three but were told we could not separate into two small groups. This event is ONLY made for 2 – 3 people per group. We also had extra tickets, so two of us went back through, again forced into a large group. Anything more than that makes for a crappy experience for the three middle people. We went in and right away, one of the weapons broke. DO NOT USE the small weapons. Use the Butt Stock weapon. The staff member laughed and said «yea, these things are garbage» and made us continue through over half the first part until someone at the third checkpoint finally gave us a new weapon. On multiple occasions, we were told that «we cant do anything about it (weapons), so just keep going». The middle group had no action as there WERE NO ZOMBIES. Perhaps maybe 20 through the entire event. That was for the first run only. The second time, two of us went through and there were a TOTAL of 9 zombies. There were so many narrow hallways and rooms that had NO zombies. I mean it was so lame, that people were getting upset over the lack of action. Again 45 per ticket! On my second run, the weapon broke (again) before we even went in. It would not register on the zombies, so the headgear did not alert the actors that they had been shot. The very first zombie walked all the way up to me, while I had the weapon firing in his face (12 inches away). He just laughed and said get a new weapon. The next 4 people told me that there was nothing that could be done and that the actors were to drop once they heard the weapon fire. They didn’t at all. At the last part (graveyard), there was supposed to be a major showing of zombies, but we had NO zombies when we came through. In fact, we waited for 3 minutes and then finally, two zombies came walking back in laughing and talking to each other. They then saw the two of us and finally went into acting mode, which lasted 5 seconds. I basically walked through the entire event (Second trip) with a malfunctioning weapon. This event was straight up garbage. I wasted over 200 dollars and ticked off some friends because of the forced «large groups», lack of zombies, crappy acting, and poor usage of a 10 minute event. Yes folks, our dynamic walkthrough (first time) took just over 10 minutes. We slowed all the way down on the second trip just to get a zombie attacks, which NEVER happened. Also, there was a small girl (with short blond hair) that was running through the event by herself. I think she was a kid to one of the workers. Funny how she got to keep going through the event by her lonesome self, while everyone else suffered. As I left the event, I bought a t-​shirt (very small amount) and a picture. When I got home, I went to wear the t-​shirt and it reeked of diesel or generator oil. The shirt looked worn and faded, to where it looked like a cleaning rag. I don’t think I can wear it due to the horrendous smell. It stinks, just like the event, so I wasted even more money. By all means, avoid this event. The owner bilked thousands of dollars and should be ashamed with his cut corners. Such a shame and I hope someone looks into this. With gear, I spent nearly 250 dollars, with friends spending another 120. Stay away from this event. Zombie Apocalypse??? Hardly. Go elsewhere!!!

Fun experience but it opened late the night we went and the line always takes forever! We even have purchased the vip passes and it still takes forever!

I went here around Halloween 2015.
Pros: I thought that the inside was really well done, many of the rooms were cool. Our favorites were probably the airbag hallway and the spinning room. The actors and actresses were playing up their characters and seemed to be having a great time.
Cons: It just wasn’t scary. There was just two of us and they grouped us with many other people (it does say on the website that they may do this on busy nights). The people at the front of the group may have been scared a couple of times in the beginning but we quickly caught up to the group in front of us and the group behind us caught up to us as well. So we just had a long train of people walking through. Would have been much scarier if there was some anticipation of what was coming next or fear of something sneaking up from behind.

My family and I visit this haunted house every year now! By far the best attraction we’ve visited for Halloween! Long maze, very detailed, and great actors! If you’re looking for some good scares this is the place. They even have immediate access for a small fee more. Love it!

The 13^th Floor had a «Black Out» tonight and last night. I was very excited and we’ve been looking forward to it for awhile. My friends and I all went for one of our friend’s birthday.
The line was very short which was possibly the only plus. I paid $ 30, and the actors seemed very fake outside of the actual building. One actor licked the birthday girl during a picture. After complimenting one of the staff who collected our waivers, we were ignored. We were scolded for moving past a line that we were not told existed, and then allowed in.
Once inside we were immediately scared. But after time went by, we continued to see the same areas over and over. Repeatedly passing the same areas made the effect go away entirely, no actors had the same effect.
After reaching one area, we were very frustrated and were asking multiple workers for a way out. Begging, not knowing the safe word (no one ever gave one), we scrame «SAFE WORD» in hopes someone would guide us out. We were led by a few workers in the WRONG direction. There was an actor that grabbed my glow stick that gave us our only light. Once it was gone we continued to run into painful corners, smashing into people, and running into walls.
At one point, an actor touched his face to mine and continued to touch my entire body. He grabbed my ankles and pulled me for a distance as I flailed to be let go, and then ran off.
In conclusion, only the first 5 minutes consists of scary, we repeatedly found the same areas to be completely disappointed, no workers outside of the haunted house even flashed a smile, the actors refused to help us, and it was incredibly hot. Was not worth $ 30 and a 40 minute drive.

We were so excited to visit the 13^th floor last Friday night. After spending 60 bucks (for 2) I came away disappointed. Not in the set or the actors, but in how many people they sent with us. They didn’t send groups in spaced far enough apart and we ended up with a huge line of people in front of us and behind us. It felt like we were in line throughout the whole house. That takes away everything from the «Haunted» experience.
Unless they decide to space people apart more, I will not be back.

My boyfriend and I have been to the 13^th floor twice now. A few years ago we went on a Blackout Night and it was pretty awful. Tonight we went and it was fantastic!
We got there about 7 and waited in line for about a half hour. (I’d get there early). We were let in and the fun started. The rooms are amazingly decorated and the actors are great. Took us about 40 minutes total to get through both houses.
The only reason I give it 4 stars, would give it 4 ½ if I could is because I think they let too many people in at a time. You can’t go in with just your group– which sucks because we got stuck behind a group and all the scare happens in the front.
I know they’re busy but it would still be great if each party could go in by themselves!

The worst haunted house experience. Not worth the money. The scares are more yawns. The scare element is there but not properly utilized. I wish I could rate this as no stars. Not worth the visit and if this on the travel channel then you know TV and media news is BS.

I am kinda disappointed with this haunted house. There was so much hype around it, but I was left a little bit unsatisfied.
Their sets were amazing! I loved all the different rooms inside and the props were made well, it was like transporting me to each place that they had… the only problem is there was too much light in some rooms that I could totally see the actors which took away some of the fear factor. But there was also rooms where it was pitch black (well hallways) which were definitely scary. It was scary coz i didn’t know if anything was gonna pop out to get me or not… So many dim down the lights a bit more.
Another problem that I had was that the place was all set up great but the place was empty. It felt like there were so many unfilled spaces. There could have been many opportunities for extra scary parts but those spaces were empty.
At the end of it, I was disappointed it was over. Maybe it was because I went on a Friday night instead of a Saturday night? But still it is a weekend night, so it should still be good. For paying 32 dollars (with tax), I feel like I should have been more scared.
I don’t know if I would go back.
2.5 stars.

Very boring and pricy. Alice Cooper’s haunted house was way better back in the day. Pro: the spiral walkway, airbag walks and the creatures roaming around in the parking lot. Cons: extremely fake scenes, poor acting in dim light other than the zombie under strobes, no finale like Jason coming at you with a chain saw when you think your done. Overall I give it 2 thumbs down and so do my kids. Many were faking screams just to appease the actors and their kids and spouses. If u do go, pick up your tickets at Costco, go on line to register, print your tickets and u get fast pass– yeah, a lot of work but it is worth it to avoid the line.

This was the first time I ever went to a haunted house setup in Phoenix. I got there around 15 minutes before opening time and there were around 50 people in front of me. A few characters came out to interact with the public but nothing crazy. The music selection outside was like KUPD type rock etc. Nothing creepy that’s for sure.
The wait was like 10 minutes. Going through the house took around 30 minutes. I was in a small group of six and there were a few times we had to deliberately slow down because a chick kept lagging behind the group in front of us taking pictures which was super annoying. You will need to do this so you don’t see the scares in advance!
The setup and props were quite cool. Nothing crazy like Racoon City but definitely entertaining. The actors were hit and miss. Some were really into it And some were not so much. We had a screamer in our group and that made it a more positive experience. They could hear her coming a mile away and they made sure she got attention. That really made the haunt worth it for me.
Be sure to get the fast passes from Costco on this one. Honestly I would not pay more than the 55 bucks for 2 fast pass tickets. Personally I felt it was worth it (or near to the value) but definitely no more. There was a lot of smoke, noise, bouncy like floors and vertical movement to keep you frosty!
Overall I would give this haunt a 3.5 (I could only select 3 or 4 stars.) It was good, not great. What made it worth while was the screamer in our group and the fact I had a couple of frights that I didn’t see coming. Get there early because I can see it going crazy later in the night and make sure there is enough space between your group and the groups in front and behind.

Bleh… That about sums up how good the actual attraction was… The work put into it was great, as far as props and actors, but it it wasn’t scary what-​so-​ever…
My sister bought a fast pass ticket for my birthday, so I’m not as pissed as I would’ve been had I spent $ 35 dollars to walk through for like 20 minutes, not being scared and only ONCE!..
We actually had more fun in the parking lot AFTERWARDS because the monsters to keep the line somewhat entertained were hilarious… They took plenty of pictures and goofed around with us…
Bottom line: first timers– go so you can check it off your list but definitely not worth a second time around!

Had a great time and love 5he fact that it was a long walk through all the scary scenarios. The props were really original and authentic.
Wish they did have more characters and Halloween music while we waited.
Look forward to next year to see the changes.
By the way, the funnel cake for $ 6 great from the food area made for a great night. Jim K

It was great. I recommend getting the fast track. We got the fast track and we’re ushered right in. It took about 45 minutes to get thru. It was great, I jumped 4 times and my wife had such a tight grip on my elbow that the next day it hurt. But well worth it.

The best haunted house I have ever been to! Wow! While waiting in line there are characters that come and entertain you and they make it really fun. I purchased 2 general admission tickets and waiting in line about 45 minutes. If you get there when they first open or when they’re about to close, the line seems to be a little shorter, though that probably won’t be the case as it gets closer to Halloween. I don’t want to give too much away so all I will say is that the acting is great, the props are fun, the makeup is spot on and the acting is superb. Definitely worth the wait.

It wasn’t horrible but I was expecting it to be way better. We had fast passes & did not have to wait at all, which I’m thankful for because the people waiting in line looked extremely bored & the vibe outside was pretty lame. There was no entertainment & I was bummed that it was in a parking lot.
One thing I could have done without was THE FOG! They took that way over board. I am never one to complain but seriously i left feeling sick because there was so much «fog» through out the entire place. It’s been 3 hours & I still feel sick from it. Also I felt like they could have had more actors… and props.
It’s worth going once but honestly I wouldn’t go again.

This was my first haunted house ever and it was pretty fun and crazy inside there. We were walking through the swamps, inside of a snake, around dark corners, over watery bridges and even crawling under a bridge. The scares were pretty constant, although I was only startled a few times, but if you are in the back of the group, you may get scared more since you can’t see the actors getting into place. The first attraction was better than the second, but not by much. The chainsaw ending was a big thrill and some of the «scenes» in the second house were done quite well…“You need brains”.was a funny moment.
We did buy tickets online and had a fast pass. It was Saturday night at about 7:20 and there was a long general admission line, but we cruised right through with fast pass limited wait tickets. It took about 45 very sweaty minutes to get through both houses, but it was very fun and should start a new tradition. Fear Farm is next and that is from the same company, so look for that review soon. If they can just knock the price down $ 5 or so, it would seem like you would get better value, but if you only do one or two haunted houses a year, it still is worthy.

This was my first haunted house experience back in 2014. Since that time, we’ve visited a handful of other local haunts to compare it against, so I’ve developed a fairly good idea of how well this place compares.
Given the business 13^th Floor does, combined with its heavy promotion, it definitely offers a pretty good production value. Sets and actors are both very well done. I really like the cool additions, such as the tilted room, spinning room, and swamp area. Like most haunted houses, being in the front of a group is where you end up having the most fun due to that unsettling feeling of impending doom you feel going around every corner. When you’re in the back, you’re simply just watching the people in front of you jump and scream.
I guess that I imagined that during the off-​season, the owners would spend time completely reworking the entire building to give everyone a completely new experience the following year. But upon returning, we found that it was pretty much identical as to what we remembered in 2014. A little disappointing the second time around.
I like that they have a food stand, which offers some good old-​fashioned carnival junk food (funnel cakes and curly fries). For some reason, there were no tables this year, so if you want to sit down and eat, you have to do it on the ground. I’m also not sure if they decided to cut their budget, but the zombie dancers that we remembered from the previous year that entertained people waiting in line were nowhere to be found.
The «second» part of the haunted house attempts to emulate a zombie apocalypse. I recall this being more heavily promoted last year. I didn’t even see it advertised this year, so I assumed that it had been completely redressed. Oddly enough, it was still intact, only less organized. We had to wait a significantly long period of time before being allowed into the second half, which ran much more quickly last year. Honestly, I’m not really a big fan. I appreciate them trying the «open space» concept to give people something a little different, but I just don’t feel that it works. You can spot the zombies before they can spot you half of the time.
Overall, I do feel that it’s worth checking out. But it seems like if you’ve been once, there’s no need to revisit. With the space these people have, as well as the business they rake in, I feel they have the potential to create something much, much more exciting than what they’re currently doing.
Recommended for first-​timers only.

This is my 4^th year going to 13^th Floor. They changed a lot this year, which I’m really happy about. Before it was 13^th Floor it was a different haunted attraction attached to a Halloween store, and they had recycled a lot of decorations from that haunt.
This year they had a lot of new sets and props. The production value is really high. I purposefully decided to be the last one in line of our group of four (you usually get the best scares in the back). I did scream quite a few times, but not quite as many as I would like. Some of the rooms and hallways were a little bit too bright for my liking, but I’m knit-​picking.
My biggest complaint would probably be the music they had going out front. Top 40? What the heck? Did not set the mood at all. In years past they played creepy music and had actors in costume walking around scaring you. I was disappointed they they didn’t have that.
All in all still one of my favorite haunts in town.

*sigh* There were so many things about this place that annoyed me to the very core.
1: it’s located in a strip mall parking lot
2: the «mood» music playing for the crowd was a la Taylor Swift. Really?! Hot Topic has a better/​creepier/​more fitting music selection.
3. The ticket booth chicks. Tickets were $ 26.99 plus tax. I had 3 $ 2 off coupons, and was charged over $ 87 for 3 tickets. Somebody can’t add. (Same price, same 3 $ 2 off coupons used at Fear Farm and I was only charged $ 81 for 3 tickets. I want my darn $ 6 back.)
4. They made you go in with other people, instead of letting your group in by yourselves. Boo.
5. 0 scare factor. Zilch. Nada. I walked through there like it was Sesame Street. No jumps. No startles.
6. Why were 99% of the actors moonwalk/​sliding across the floor? Bye Felicia!
7. There were NOT 13 floors!
The good? A cool elevator (or whatever it was) ride in the very beginning, and the cool, wading through water effects.
Not worth the money. Will not revisit.