Abrazo Central Campus

Don’t go to Abrazo Central Campus!!! Please do yourself a favor and go to a different campus, arrowhead maybe! My father is currently a patient in the ICU. While at the hospital he needed to get a breathing tube put in his mouth, well to do this they had to remove his dentures! Completely understandable, what is not understandable is the fact that he now has no teeth, they LOST his denture!!! But wait that’s not the first time it’s the second time that this has happened at this Hospital. The first time we didn’t make a fuss, we just took him out and got another one made and spent unnecessary money! While that was very upsetting we just accepted it. I now know we should have made a huge stink about it, maybe it wouldn’t have happened yet again. Well once my father was finally able to eat again do you think he did!!! NO he hasn’t been able to eat anything other then soft food! Well on top of that he was finally transferred out of ICU and they gave him way to many meds and sent him back into a cardiac arrest, well that sent him right back to ICU!!!
I have been calling and calling trying to get answers but nothing seems to be working! No one knows what to tell me and I spend more time on hold the I do actually speaking to someone!!!
So please do yourself a favor and Don’t go to the abrazo central campus!!!

I came here in 2012 when I was 26 weeks pregnant the obgyn. Did not come to see me in 3 days! Thanks to that I lost my baby. The obgyn is Juan Diaz I also want birth control but he kept pushing what kind of birth control I should get. I never went back to him

Brought my daughter here for a Possible cervical fracture or spine injury after falling down the bleachers at school. They were in no hurry to get her to the back. When she went to triage the nurse was completely rude and snapped at my daughter. I let that go because we were too upset to let a bad attitude get in the way of her health. Finally got taken to a lobby type room in the back with several empty chairs. My wife was told she could not go back because there was only room for one in the room with all the empty chairs. So we waited till a PA came in and poked around on my daughters neck. He asked a few questions then said she didn’t need any X-​rays or a Ct scan. WTF!!! Are you kidding me right now??? She should have been taped to a board and rushed back upon arrival. I’m floored at these people. Is a neck injury from a fall not important? I’m no professional but for the love of god get off your butts and do something! The staff in the back were eating and chatting as my daughter sat there in pain. They wouldn’t give her anything for pain btw. They thought it would be good to chit chat with phoenix finest using cuss words. In today’s world everyone drops the f bomb from time to time but darn it, it shouldnt be on the job! Cussing is unprofessional. Bottom line. My child could hear everything they were saying. We are getting ready to be discharged with no diagnosis. And just like a previous poster, they had no problem taking my $ 250 co pay. Go to Banner. They are a lot better. I know I will next time. This is my first time coming to abrazo and it darn sure will be my last!!!

My mother had her surgery here on Monday by Dr. Jew who was amazing to my family. Very kind and answered all our questions and concerns. Our nurses were awesome our favorite was Damiean. He treated my mother very well and was very attentive and polite to us. Jennifer, Alma and Roxie were also very kind and helpful they made our experience here a good one and we appreciate their time thanks guys

Not to sure how I feel about this hospital. I brought my son here twice in less than 4 hours this past weekend. First the Nurse Stephanee proceeded to talk about children as if they are whiny brats because my son was fussy… mind you at this point we didnt know he had bilateral Pneumonia… and was impatient with my son even after we told her he is special needs and doesnt understand why he is feeling this way and why we are trying give him a breathing treatment. After xrays, Dr. Hayek comes in to let us know our son has bilateral pneumonia and she will give him meds and we can head home. We get home after dropping the prescriptions off (we got ibuprofen, amoxicillin and albuterol) and my son goes to sleep for less than 2 hours but wakes up from coughing and wheezing. We get him to the hosiptal they see him immediately and start an hour long breathing treatment. The Respiratory Therapist Charlene explains she understands and helps to comfort my son and keep him calm. The Dr had questions about what happened the few hours before we had been there and looks puzzled as to why the first doctor didnt offer a steroid prescription (prednisoLONE) or an antibiotic that will start working 2 – 12 hours after injection (Rocephin)to treat the pneumonia. All in all, the second visit was better than the first but next time i would only go to this hospital as a last resort.

My son had his surgery and the nurses were extremely helpfull and caring they played and kept my son calm until he went back for his surgery eapecially lucinda she was very awesome and nice i would recommend this hospital for anybody that needs surgery the nurses treated us like family i wish i could say the same for the emergency department the nurse had told me next time not to bring my oldest som to the hospital for a fever my son had a fever for3 days throwing up not keeping no food or liquids down the next day we went to pch and they found out he had rsv andthe stomach flu i will not be returning tothe emergency department

These people almost killed me and billed me for their mistakes.
In 2013 I showed up to the ER with stage iv cancer, which neither they nor I knew, but when I told them I was in severe pain, a nurse came out and said, «We don’t give anyone who comes in off the street pain killers,» and accused me of being a drug seeker.
I left, and went to the county hospital, where they actually did scans, and found over 10 tumors and stage iv lymphoma. Phoenix Baptist sent me a bill of $ 350 for ER SERVICES which has since gone to collections. I won’t pay for them trying to kill me.

Just completed surgery at Abrazo Central and my care was wonderful. Every caregiver I encountered was compassionate and helpful. The nurses were especially attentive.

the worst experience I have ever had a medical facility. We came here for my adult son’s Eczema. He was having a severe flare up and I suspected that it was infected. Since we couldn’t get into his Derm or Primary Care Dr we went to the ER. My son’s father was there to check him in. I was on my way there from work. I arrived about 45min after he was checked in. The rooms are ridiculously small and uncomfortably outdated. I can overlook that. What I can’t overlook is the bedside manner of the staff. The nurse’s eyes practically rolled out of their sockets when I started asking questions. I wanted to know what the doctor thought of his skin. Was it infected? Maybe staph? Does he need a blood test? After giving me a hard eye roll she mumbled that she was going to get the Dr (I think that is what she said) and be right back. The Dr was horrid. She was condescending and totally unprofessional. She shot down every request I made and talked to me as if I was stupid for even thinking that he needed a blood test. «his vital signs are better than anyone else on this floor» & «staph is on everyone’s skin» in her best condescending tone. We left with feeling no compassion from anyone in that hospital except maybe the coordinator that had no problem taking my $ 150 co/​pay. The charlatan sent us with a few scrips. Upon researching the scrips i realized she prescribed something for his skin that was completely wrong and nothing close to what was going on. A few days later we got into Phoenix Skin Derm and the dr there told us that yes in fact his skin was infected and they prescribed the correct antibiotics.
If you have no experience with an area of health then ask for a second opinion by another doctor or at least show some compassion. WOULD NEVER GO BACK! I would drive 20 minutes in any direction to go to any other hospital

My son dislocated his finger at his football game and this was the closest emergency room. Everyone was very nice and took really good care of my son. My the all be blessed for taking good care of my son thank you!

I went yesterday because I hurt my back and I could barely walk the pain was unbearable wit was causing pain down my leg to my knee. It felt like a knife was twisting in my hip from the pain I had been feeling light headed and dizzy and had a tightness in my chest. I was called back right away and was told to sit in this chair for triage and the lady asked me what brought me I started to tell her what was happening and she snapped and said we can only do one thing so back pain is what we are going with I hadn’t told her about the chest pain or other symptoms and she was taking my blood pressure and the alarm went off because my blood pressure was ¹⁷⁰⁄₈₆ and that is too high she says do you have high blood pressure I said no but now I know why I been feeling weird she snaps WHAT DO YOU MEAN WIERD I said well I have been dizzy and my chest has been feeling tight she says well it hot outside I said I have been inside all day and my car has a/​c I haven’t been outside. She then snaps well I cant just tell them you feel weird I said I just told you I feel dizzy and have a tightness in my chest so she calls another lady over and she takes me to a room to do a ekg on me which came back I had tachycardia which means my heart was beating too fast. It wasn’t long before they took me to doom room 19b as I call it there was a female patient in there who heartbeat was too fast also and didn’t have insurance also this room has no ac even the people who register you in was complaining and the lady who comes to see if you qualify for assistance asked why it was so hot as if I had something to do with it. Not once did a real dr come in and see me and also since I didn’t have insurance they wouldn’t give me anything for the pain after I left the hospital. I have a pinched nerve they say I have been in pain for a week before I went to er because I cant afford to pay a huge bill and since I pay out of pocket I would expect to receive the same care as patients who have insurance. I don’t know how you can diagnose someone when you didn’t even look at them and they never checked my blood pressure or tried to monitor it they were like well its too high and your heart is beating way too fast but F&@#you cuz you don’t have insurance come back when your having a heart attack is how I felt.

They sent her to a long term care facility from here because she was «better» and 3 days later the LTCF sent her to Banner t-​bird with severe pneumonia.
How the hell do you miss that?
The staff was nice and all, but that level of ineptitude cancels out any «nice».

I don’t know if I went at the right time of day on the right day, but I have to say that I did not have any problems at the ER. It took me probably 5 minutes by the time I walked in the door, checked in, to going in the back to find out what’s wrong with me, and to my room. The doctor was in my room I would say in about 5 minutes as well. I told him my symptoms and before I knew it, I had a nurse, lab tech, and x Ray tech there. The total stay was about 2 hours, but that included CT scan, lab work to come back, pain meds delivered, and release. I tried to go there for my PCM after the care I got at the ER, but the other part of the hospital does not accept my insurance. Bummer.

Awful! Awful! Awful! Came in here for severe pain in my right side at 16 weeks pregnant and was treated like crap. First by the doctor then by the «fill-​in» ultrasound tech. Got nothing for my pain or nausea which is why I came in. I have the same things to treat me at home and if that wasn’t working it’s the reason why I came to the hospital. The tech would not even let me see my baby (I know they cannot tell you anything having to do with the ultrasound if it’s in the ER) she also wouldn’t let my husband come with me. He doesn’t like leaving me alone and just wanted to look at the ultrasound. That’s never been a problem at any other hospitals. Doctor didn’t take my pain seriously, I’ve had a child before and know what ligament pain feels like. I’ve been watching my new nurse from my room sitting there texting since they switched to night shift which was an hour ago. She came in thinking she knew what my problem was and was WAY off thinking and that I’ve been having this pain for a week. WRONG! I was here a week ago for chest pain and to rule out a blood clot. The doctor last time was better. He answered all my questions and helped my pain. The only problem I had was one of the guys that tried to get my IV left a huge uncapped needle in my bed and it almost poked me when I got up to use the restroom. This place is just awful. If you like being tried like a child and like not being taken seriously come here. I will NEVER come here again even if I was dying.

Came in with my sister for a foot injury, the check in people were friendly but as soon as we got back in the room is when we met all the rude people. Room was dirty, beds unclean, the sink was practically falling apart. Floor looked like it hadn’t been mopped in days. There was blood on the compartment where they put the USED needles. & rooms are entirely too small!

The hospital food was good and the service in labor and delivery was on par with other hospitals in the valley. The billing department has been extremely distasteful. I paid a cash prepay that states what it covers. And yet they have billed me two extra bills that were supposedly covered under the prepay package. Their representatives refuse to have the bill adjusted.

Nothing like the feeling of barley getting enough medication to sleep and after hours without seeing him Dr. moha is ready to kick me out fine kick me out I’ll go to a different hospital and sue you for mal practice I’m sure I didn’t need to be in the hospital when I stopped breathing and was in the icu I will never return plus my arm is completely swollen from 8 failed iv attempts

I’ve been there several times and they are horrible, the last time I had fallen down the stairs and hurt my back, elbow, shoulders and knees. They told me to pick one and they would check it out. WTF??? Ummm aren’t they supposed to check all the things? I’ll not be going back there again! !! Jerks! !!!

I recently visited the ER for a migraine and subsequent vomiting due to a sinus infection and bronchitis. I was ushered in to a whole room of my own, and a nurse covered me in several warm blankets. I was very touched by her kindness. The doctor was kind and had a sparkle in his eyes. I was taken care of and dicharged all within an hour. Bless this place.
The waiting room was occupied by only a handful of folks, mostly worse for the wear, which is to be expected at an ER in an unfortunate neighborhood. I am definitely making this my hospital.

Had surgery here. All of the staff were extremely kind. They have free Wi-​Fi and a few select cable channels. The four stars are for the cleanliness the staff and I was lucky enough to have a room to myself even though it was a double occupancy room. The only negative thing in regards to my experience here is that I believe I had too much anesthesia which made me feel ill. I was unable to wake up immediately after the surgery I was very groggy. Also, I wasn’t followed up on immediately after I woke up in regards to food or water. They came in and checked on me but I had to then wait to see if they were going to give me anything and they didn’t so I asked and it was 15 minutes before the kitchen was closing. so I was able to get something to eat. But if I had not spoken up I would’ve went hungry for the night.