Alcatraz Locksmith

Wonderful customer service! Todd Hogan has been such a huge help with our rental homes in AZ. Prompt, kind, and their prices are very reasonable. A loyal customer who highly recommends this company for your locksmith needs.

Great service, polite employees, quick!
This was the first time I’d ever used a locksmith and if I need one in the future this will be the company I call. My grandfather had insisted on «helping «with my locks. this help didn’t turn out for the best… good intentions but not his area of expertise… The Alcatraz service guy was able to fix the problem and now all four doors are working like they should
Thank you!

Absolutely terrible customer service. This man does not know how to speak to customers. Condescending and rude. Apparently he didn’t get the answer he was looking for over the phone so he says «OK, let’s try this again» and asked the exact same question the exact same way. Problem was, I had already answered his question.

What a great company! I had a problem with my front door lock, called them, they responded within an hour! How often does that happen?
Craig, the technician they sent was great. Professional, friendly, efficient, clean and even played with my very shy dog. Oh, and he fixed my lock!
I couldn’t have had a better experience and would recommend them highly.

Tom came out today to fix my Honda Prelude, which is a very technical car when it comes to writing new keys to the immobilizer unit. With thousands of dollars in equipment invested, he was able to fix my problem in just under 30 minutes. I’m very happy with my brand new keys, and my overall experience with Alcatraz Locksmith. I called every other locksmith and they said that I would need to have the dealer handle my situation but Tom gave me a better solution, Alcatraz Locksmith is #1. Thanks guys!

Professionals who are polite and prompt. They provide a fair price and I wouldn’t hesitate to recommend them to anyone who is in a bind.

Tod saved the day and saved me hundreds if dollars. Excellent service in as timely manner! HIGHLY RECOMMENDED!!!

We’ll prob have to wait a week before we can talk to anyone at Alcatraz now– after all the great reviews– but they really do deserve it.
We’ve used Alcatraz Locksmith for YEARS & they are the BEST. They always bill us (we have rentals) & they’re so nice. They’ve had every right to be jerks about taking so long to pay them, but they’ve always been really nice.

Someone broke into my car about a month ago and messed up all the locks including the trunk and they pulled out the ignition but thanks to Alcatraz locksmith and Todd he was flexible, friendly, and fast with service and the service was GOLD STANDARD. He was reasonably priced and better prices than all competitors. I would definitely use this company again! Todd got my car back on the road again

Called them twice before 10pm. Guess they’re not open when they say they are. And im stranded with a locked vehicle. Guess they dont want my money either.
UPDATE — got a message from the owner — turns out he was helping another customer where they didnt have phone reception. These guys are really nice, not often you find that in a locksmith. Next time im a bonehead and lock myself out of something (my house, my vehicle, my facebook account) im calling these guys first.

This is my first time using Alcatraz and if I ever need a locksmith again, I will be calling Alcatraz. Joshua was extremely courteous and professional, he addressed all my concerns and was very knowledgeable. I called them about 3pm and they were here and gone by 430pm. Im impressed to say the least. If all businesses operated in this fashion, the world would be a better place. Thanks Alcatraz!

I had to have one of my vehicles rekeyed and came out the day and time I needed them! They are very professional, courteous and get the job done right and quickly. I wouldn’t recommend any other company in the valley

I locked myself out of the house on accident. Todd was great about coming out right away to help me it. Very friendly and professional.

I have known Todd for about three years. My Lexus key FOB was poorly designed by the company. It broke, and I went to Alcatraz for a replacement. After a year, the replacement broke and I went back for a replacement. This time, Todd crafted the replacement and did not charge me for the service, which I thought was very considerate because the poor design was not his fault. Well, here goes another key FOB. Todd did the work, charged me a very competitive price and sent me on my way. I think honesty, integrity, personal service and pleasant to do business describes Alcatraz very nicely!

Great service — polite, professional and fast. I called and set up a same-​day appt, requested a specific time and they were very accommodating. Joshua came out, explained all my options, re-​keyed the locks in my new home purchase in a very short time. Very reasonable pricing. All locks working great. Highly recommend.

I had used this locksmith awhile ago, and just realized I never wrote a review for the amazing service. I had lost a key to an 05 VW new Beetle. Going through the VW Dealership is a HUGE hassle and cost… around $ 350 +, that’s not even including having to tow the car to the dealership. I had called Alcatraz Locksmith, and they were able to easily come to me and make me a new key in waaay under an hour, for under 250 $…actually…I think it was under 200! Amazing!!! I most definitely recommend!

Don’t understand how everyone is giving 5 stars to this ppl, my Lexus key broke and I called Scottsdale Lexus they wanted 60 $ for a replacement, so I called this guys and they said 75 $, told them Lexus dealer wanted 60 $.
Answer was that our price.
Be careful. …

I had locked my laptop in my office (for which I didn’t have a key). They were at my house in 45 mins and Craig was just awesome. He got the door unlocked in under 10 minutes and got me 2 extra keys for the door so the next time this happens I won’t be locked out.
Thanks!!!

I called this company because so many of their reviews were so high and they clearly make an effort and care about their product (i.e.: they *have* an active Facebook page).
Whoever answered the phone when I called was anything but «customer friendly». I am moving into a new house and need my security door and front door rekeyed. I asked for an estimate and was told it would be the service cost plus $ 10 per key hole. I don’t know about you, but I don’t memorize things like how many key holes are in a door I’ve unlocked once… when I asked a clarifying question to figure out a closer estimate, the tone of voice and abrupt reply were both very condescending and, again, short. I had to figure out «what I don’t know» and ask several follow-​up questions to PULL the information out of this guy. I will be finding a different company to do business with.
From my experience, my guess is that this company filters out their bad reviews and only posts their good ones. #speakingofintegrity #annoyed

We wanted to get another all-​in-​one key fob made for our car. Alcatraz did it for $ 125 less than the dealer quoted us! The new key looks great and functions perfectly.
We called in advance to make an appointment and, when we got delayed, he stayed late to help us.
Very professional, friendly guys using state-​of-​the-​art equipment at very fair prices. Doesn’t get much better than that!