Alhambra Credit Union

I gave the credit union my new address in West Virginia. Still, when I $ 475 charge showed up in Arizona, they approved it. I wouldn’t mind, but when I checked my account that morning, it said that it was on a three-​day hold. So, I waited until the end of the work day to try to resolve the issue. But, by then they had paid the $ 475 (again, to an Arizona service,) Now they are saying they will try to get SOME of the money back. Ummm… Folks, it was YOUR mistake to pay the money. YOU pay me back.
I’m so disappointed. If they had not put a three day hold on the purchase, I would have contacted someone immediately. But, they mislead me into thinking I could wait until the end of the day.

Have been using Alahambra now for 2 months to make my van payment. I am always greeted with the friendliest people. They get me right in and out, even come out to open the door for me since I’m a wheelchair user. I will use them for a long time. Thank you Alahambra for having awesome staff!

I stopped in for the first time ever to make a Shared Branching transaction back on Dec. 31^th. It was approximately 2:15 p.m. and there were three tellers present. I literally stood there for at least a minute without any of them acknowledging my presence. They seemed more concerned about closing out for the day, with it being New Year’s Eve and all, instead of servicing their sole customer. Yes, I was the ONLY one in the lobby and all of their heads were down, concentrating on whatever task they were each doing.
When one finally greeted me after a minute of silence and asked if they could help me, they couldn’t. She didn’t know how to process a Shared Branching transaction or couldn’t for some reason. I was helped by another teller.
Not the best first impression your credit union gave me and based on it, Alhambra Credit Union doesn’t deserve to have that heart on its signage. Disappointing. I will NOT be coming back and will use another credit union for my Shared Branching transactions.