All My Sons Moving & Storage of Phoenix

Horrible experience! Will never use this company again. They «misplaced» a hover board and a louis vuitton purse, when I called to report this to them they seemed helpful at first and said they reported it to their claims department, I even sent them the receipts for the missing items. After almost four months of emails and phone calls to them it turns out they were just jerking us around, they have a whole separate claims department that I should have been dealing with the entire time and no claim had been filed for our items. For some reason the employee that was «helping» me chose to lie to me for nearly four months. These guys clearly don’t value customer service and honesty. If 0 stars were an option I would’ve chosen it, this has been an entirely disappointing experience and I cannot wait to be done with the ACTUAL claims process so I never have to deal with this company again.

Unilocal should allow half stars or a zero because ALL-​MY-​SONS definitely deserves ZERO stars. Where do I start, they’re more expensive than their competition and sell you on the fact that your stuff is individually taken care of and will arrive quicker & on time compared to their competition TOTAL BS. They gave me a window for pickup and showed up 6 hours later. They do not call you with any update you have to go completely out of your way to find out anything. Had a delivery date for June 8 and I am currently waiting on my stuff at this very moment with a window of noon-​1 and its 3:30 haven’t heard a word from anybody and have called the pickup office 4 times today.
Their customer service is worthless and I deeply regret moving with them.
DO NOT USE THEIR SERVICE. Save yourself a headache

I cannot say ENOUGH about this organization. From the very first phone call to the moving day and after they’ve been so professional and friendly.
The movers assigned to our job were incredibly careful and efficient. We had a particularly difficult move with 3 flights of stairs in a skinny stairwell and on 100+ degree day… not a sign of a complaint or bad attitude from anyone on the job, they moved quickly but practically whistled while they worked — seriously hats off to those guys!
Honestly, I’ve had incredibly bad experiences with moving companies in the past and both my husband and I were completely blown away by the service All My Sons offered. They called before, during and after the move to be sure we were happy with everything and again, the guys we got on the day were stellar.
No way on Earth are we ever using any other moving company besides AMS.

Based on the read reviews, we hired All My Sons to move our daughter across town. Well… not happy and can’t recommend them.
One of the two men kept disappearing and when he did work, it was with a great deal of complaining… which I can handle. What I have a hard time handling is that he broke her one yr old dresser, every piece of furniture (all one yr old) has a ding or two in it and he broke my daughter’s lamp of 9 yrs… just shattered it.
To top it all… the owners won’t (it has been three weeks and no return call from them) fix this.
NO, I CAN NOT recommend this company and now my daughter is reminded of the bad experience every time she looks at her furniture.
It’s been two weeks since I posted my review and the company HAS NOT reached out to fix it.
Sad Face!

Very poor service with shady movers the movers took six hours to move a one bedroom apt. While my new place was less then a mile away. One asked if they could stop at a gas station on the way, there was no gas station on the way The new guy kept threating he was going to faint, with the temp that weekend was unseasonably cool 85 degrees. I did not like that he had to use my rest room, I felt he was looking for something and they had not been there long enough to need a rest room, or should of taken care of business before arriving. This same guy had to stop and rest. rarely did they use the dolly offen saw them carrying one box at a time. I regret not checking the trunk before they left, there are items missing and my grand mother mirror has a large chunk out of the wood after I asked them to be carful with it. I think the good reviews are from friends and famiy, because my experience was the worst ever so munch I am writing this review. I moved here with a 16ft truck they had a 26 foot trunk and they did not have it packed well that the one guy said he could not take anything else. Nothing was stacked or packed in the trunk proper it was just put in without thought. Unless you like throwing your money away stay away from these guys

We used this company for moving labor only. We are moving to Maui and needed men to load our already packed items. Tom and Russ showed up and couldn’t have been more efficient and fast. They loaded our 20 foot container top to bottom in less than 4 hours from our garage and inside our house. Russ packed every square inch of our container and Tom just kept stuff coming. They were considerate of our wood floors and handled our items carefully.
I will be giving Tom and Russ referrals to a few neighbors. Just very happy with these two guys…

We just relocated from Phoenix to San Diego and these guys were a god send! They worked with our schedule and even spent a night in San Diego because of our new condo was not ready when we arrived on a sunday. I would use them for sure again! The crew was super clean and extremely careful with our belongings. Nothing was damaged. Plus the guys all had a great personality! HUGE BONUS! :) (In particular a huge shout out to Morin!) Best moving experience ever! thank you!

Update: Ron called me later in the day after my first review and we settled on a number I felt was fair for replacement value of my missing items. The movers said they never saw a wallet, packed all my purses together and put the tools in a closet. We never found any of the missing items. I had to call Ron a few times to check on my refund but I received it about two weeks later.
This company provided great customer service, as far as calling us to set up a quote quickly and checking in before the move. Other then that I don’t have much else to praise them on. The moving team did a nice job of moving our stuff from an apartment to a new house. Did not ding up walls or damage our furniture.
However, their packing skills are lacking. Our quote was wrong from the beginning so we ended up paying for more packing supplies. Double the amount of what was quoted was used. Not to mention there was never packing supplies quoted for the kitchen.
Less supplies could have been used as many boxes were only half full. I let Ron the owner know of this issue and he chalked it up to boxes only get packed half full when it’s an in town move. That’s crazy and wasteful. You can still pack boxes full and keep them at a decent weight if you know what you are doing.
Our biggest issue was the fact that some of our items were missing. Items they packed. A tool set, a couple of name brand purses and my son’s wallet that was freshly stocked with Birthday and Christmas money as well as gift cards. When I reported these items missing I was told the best crew was sent to my house and they just couldn’t believe any of these guys would take anything but they would check. It’s been over a week and I still have yet to hear back from the owner of how he plans to handle the situation of missing items. I can not replace the bags as I’ve had them a few years, those ones are no longer available and they were gifts with sentimental value. As for my son’s wallet, I don’t understand why someone would take from a child. If I had remembered my son had his wallet in his room I would have taken it with me.
We are prior military so we are experienced with moving and using moving companies. My feeling is that when companies are contracted for the military they do a better job because they don’t want to lose that customer base. Dealing with this company as a civilian had been less than satisfactory. I will not recommend their packing services but they may be fine for just moving your items.
Still waiting to hear about how they plan to handle the missing items case.

This company provided great customer service, as far as calling us to set up a quote quickly and checking in before the move. Other then that I don’t have much else to praise them on. The moving team did a nice job of moving our stuff from an apartment to a new house. Did not ding up walls or damage our furniture.
However, their packing skills are lacking. Our quote was wrong from the beginning so we ended up paying for more packing supplies. Double the amount of what was quoted was used. Not to mention there was never packing supplies quoted for the kitchen.
Less supplies could have been used as many boxes were only half full. I let Ron the owner know of this issue and he chalked it up to boxes only get packed half full when it’s an in town move. That’s crazy and wasteful. You can still pack boxes full and keep them at a decent weight if you know what you are doing.
Our biggest issue was the fact that some of our items were missing. Items they packed. A tool set, a couple of name brand purses and my son’s wallet that was freshly stocked with Birthday and Christmas money as well as gift cards. When I reported these items missing I was told the best crew was sent to my house and they just couldn’t believe any of these guys would take anything but they would check. It’s been over a week and I still have yet to hear back from the owner of how he plans to handle the situation of missing items. I can not replace the bags as I’ve had them a few years, those ones are no longer available and they were gifts with sentimental value. As for my son’s wallet, I don’t understand why someone would take from a child. If I had remembered my son had his wallet in his room I would have taken it with me.
We are prior military so we are experienced with moving and using moving companies. My feeling is that when companies are contracted for the military they do a better job because they don’t want to lose that customer base. Dealing with this company as a civilian had been less than satisfactory. I will not recommend their packing services but they may be fine for just moving your items.
Still waiting to hear about how they plan to handle the missing items case.

The guys were good movers but did damage some of my furniture, but they took responsibility for it and I was pleased with their availability. Expensive but probably the same price as other moving companies. I would recommend these movers. The guys moving the furniture were actual professionals that knew what they were doing. My move took 4 different days and was complicated but the guys were actual moving professionals.

I’m updating my review with All My Sons. Even though I never signed a form about the move, this company refuse to take responsibility for damaging my coffee table. I have even got a lawyer to issue a demand for payment. They just resend the same form. They stated that their policy is 60 cen. a mile. After I reviewed the charges posted to my account they also overcharged me for the move. They did not respond to that part of the lawsuit. At this point am upgrading this through my lawyer. Again DO NOT USE THIS COMPANY! You can choose to ignore this post but why take the chance? I have contacted the Attorney Generals office. They have sent a letter to this company who has not responded.

We have used My Sons and moving twice in the last month. Very reliable & professional. No surprises with cost, what they quoted is what we paid!
Would use them again and highly recommend

I was moving from Mesa to Glendale.
A simple move turned out to be a nightmare.
Well after showing up 7 hours late… no one calling to let me know what was going on, I had to call over 5 times to see when they would arrive. what a joke.
Their so called expert was rude… contradicted himself. what an a-​hole he was. Dosnt know the business, not to mention custom service skills.
Heather was great. if this review was on Heather she would get 5 stars, unfortunately she works for all sons moving and storage.
Still had to dispute the bill…
REALLY
PLease DON’T USE THIS COMPANY

Well, the credit for the broken table came through. This situation is finally over. After all is said and done, the company made good on the problems encountered due to their movers.

So after agreeing that they would pay for the damaged master bedroom door and replace the stolen DVD’s — I’ve had no response from Ron. Started a new job and could not replace everything right away. Given some time has passed I understand I’m probably not the highest priority right now. But the agreement was they would replace what was damaged or stolen and did so for only about 70% of the items in question. I would advise against using this company if you value your stuff.

Our moving crew, Mosses & Josh were awesome! They were friendly and moved quickly as to not add on cost. The manager, Robert called me twice to check up and make sure things were going as planned which was a great touch. My only reason for 4 stars instead of 5 is that the mattresses were not wrapped in anything so they were dirty from being dragged or put on the ground, which in my opinion, should not have been overlooked.

Don’t use them to move state to state. They will hold your belongings hostage and not return your calls. Basically they try to extort you to get you to pay more money to get your stuff back or else you’re waiting 2 weeks. Depends if they get another job in your area until they do get another job, they put your stuff in a truck and then unload it into a storage facility. Then when they bring you your belongings it’s in a truck mixed up with other people’s property. I ended up missing a few art pieces.

We were very pleased with the way the handled our local move for us. They offered us a fixed price for the move after having an estimator come out and review the items to be moved. In the end it took longer than they had planned but with the fixed price that still worked out well for us. Very professional in all our interactions with the office and the moving team. The moving team was great!
One item that was a little annoying was that we had a lot of potted plants (indoors and out) to be moved and they were included as part of the quoted move. On move day the move team said they were told they could not move any «living» plants, even though the quote spelled out the potted plants as items to be moved. We ended up renting a truck and moving them ourselves.
I would use them again.

We hired this company to move us from Flagstaff to Phoenix. They did not adequately determine the moving van they needed and they were unable to complete the job on the day they agreed to. We had to make a 2^nd trip back to wait for a 2^nd truck to come in. The 2^nd truck had no packing supplies so had to use what little was left from the first crew. As a result a number of our items were not packed well and broke enroute. Our move was May 30^th: have been fighting with management for over 6 weeks to address our issues: One of our glass shelves to our china cabinet disapperead. It was after calling every day and disputing the charge on our CC before we got that replaced. The employees are very kind and helpful; it’s not them that is the issue. It’s the managers of the location. Once they have your money the customer service ends. We have filed a complaint with the BBB and are awaiting a result. So far Ron has done nothing but blamed my husband and I for being unreasonable. Any and all attempts at resolution have been initiated by us with the last one being we would continue to call Celeste until she got back to us about our missing glass. I would not recommend this company to anyone. It’s a pity because they truly have great employess.

Stay away from this so called moving company… Like many others I too have had missing items and damaged goods. When you call them they are excellent at passing the buck hoping you get tired and go away. I do not recomend this company

I have no idea why this company has such low reviews. We had a team of three movers yesterday and they were AMAZING! There *was* a slight delay in their arrival time but we were called well in advance and told about the delay. The gave us a new arrival time and they showed up right as stated.
The guys were organized, quick and courteous. My husband was at the old place and I was at the new place and when they arrived on my end they introduced themselves and got right to unloading the truck. The cost was a little more than expected but that was MY error in my own (never-​using-​movers-​before) estimate of how long it would take. We were given a general estimate beforehand and I ballparked on the lower end — it was actually right in the middle. Needing their services again is hopefully not in future — but I have already told at least 6 people about them and will most definitely recommend them to anyone who says they need to hire movers!

Please DO Not listen to any negative reviews from others. This company is just awesome, and I was grateful to have them move my belongings. I had an emergency situation and had to move my household goods that day. I called all my sons moving and they were at the location within 3 hours to move my stuff. They were caring, responsible and compassionate to my situation. The movers were just great and took good care of my belongings. they moved fast to save me money and were completely done moving a three bedroom house in a matter of a few hours! I have had to deal with a lot of moving companies over the years due to being a military family and all my sons moving was by far the best!

I recently used All My Sons to move a storage unit in Fountain Hills, AZ to an apartment in Chandler, AZ. The movers who showed up (2) were very professional and moved quickly. I was also impressed when the owner of the company called me the day before to thank me for choosing them.
I budgeted $ 600 for my move and it wound up costing around $ 300. They do require a $ 50 deposit when you book with them but that deposit gets applied toward your bill at the end. The fees and costs were disclosed to me up front so there weren’t any surprises.
The only complaint I have is I tried to reach them on a Sunday afternoon and I guess they were closed. Rather than saying their office was closed on the recording it just keeps repeating as if you’re on hold waiting for someone. I held for an hour and 20 minutes and then finally hung up.

Review update: Our missing items were reimbursed and Ron was accommodating & quick to credit our account, despite a few ups and downs, I would recommend All My Sons.

Unilocal does not allow as many characters to tell the entire story of how horrible this company is to deal with. Ever since I gave them my down payment it has been a struggle to get them to do anything and it has been a nightmare to deal with them. Here is a short list of the things that happened during my move using All My Son’s from Phoenix.
When they pick up your items, they put an initial condition on each item. Everything we owned had some time of damage according to them. We had a brand new box spring mattress, less than 3 month old, they said it was stained and damaged. How do you stain a box spring? I believe this is so they don’t have to pay insurance, but that is a long process and we have not received any settlement yet.
When they say they will store your possessions in an Air conditioned warehouse, don’t believe them. What they really mean is they will store a small amount of your things in a warehouse, and the rest will be in a trailer, outside, in the Phoenix heat. Everything that we owned that was plastic is ruined!!!
When I tried to schedule when they were going to drop off our things at our new house, they could not give me a date. They waited until the last minute to schedule a truck, showed up an 8:00pm on Sunday when they were supposed to be there on Friday. They have no care for your time and expect you to be at their calling even if you have to take off work multiple times.
If you think the owner, Ron, is going to help you, think again. He is very rude and is not helpful at all. He always says «I promise to call you tomorrow». In the 2 months I had to deal with this man, he called me 1 time, but promised he would call more than 15 times. He is just concerned if you paid him and how fast he can get you off the phone. He will also raise his voice whenever you ask a question like «do you know when the movers will be here?».
They lost about 25% of our things in the move and when I told them they did not care. When I went through the list with the owner Ron, I told me «I will be in constant contact with you until we find your things». Well, I have never heard from him since. I have left multiple message and the people in his office just say «I’ll give him the message»
I gave them this list of things missing 4 times in a week and still could not determine what was missing. They lost our beds and my children had to sleep on the floor for 4 weeks!!! When I called and told them they said «we were unaware you were missing your beds». They showed no remorse that my family was sleeping on the floor.
For their second trip to our house, they brought somebody else things to our house. They also demanded that I pay them again for something I already paid for and were very rude when I would not pay them again.
It has been 8 weeks and they have found 20 out of 43 missing items. When I call now, I get «we are still looking» and that it, I really don’t believe they have even looked in 6 weeks.
They damaged or lost over $ 11,000 worth of our possession in this move!!!
Ron, the owner, treats his employees very badly. Every driver (at total of 8 visited our house) had negative things to say about the owner. They showed me pictures of their warehouse where other peoples items were stuffed in trailers and broken items all over the floor.
Al
I truly have nothing positive to say about this experience. I work with hundreds of contracts in my job, and this is by far the worst company I have ever dealt with. The owner is only concerned with you paying him and nothing else. They are very disorganized, do not care about their customers and treat their employees very badly.
Please do not use them, it will cost you much more than you think.

Horrible !! Absolutely horrible !! I used All My Sons Moving Company aprx Sept 2013. They broke 5 items — very costly !! When it came time to getting any kind of funds to cover their damage, I was out of luck.
They did say that 1 item, they would come over to see if they could fix it. I had to call them back 3 times to see when that would happen. Each time, the owner, Ron, claimed to be very sorry that no one had taken of this yet. I spoke w/​him personally all 3 times. Yet, Ron did absolutely nothing — no reimbursements, nothing fixed.
They were spectacular at «selling» me, &, assuring me that my move would go smoothly w/​no damage, &, that it was a family owned business that cared so much about doing a good job. The owner followed up to make sure the movers showed up.
They were very good at charging me. And, they asked me to fill in «review» immediately upon delivery of my boxes. This of course, was a useless review because I’d not had the opportunity to open the boxes. One piece of furniture was so badly damaged they had to bring that to my attention because it was not salvageable.
I discovered another piece of furniture busted after they left. Then, more broken things upon opening boxes.
I’ve moved so many times on my own & w/​friends & nothing ever broken. I was so much hoping for a break & not have to move on my own, but, after All My Sons, guess I’ll be moving on my own in future, or, at least checking reviews before I consider a professional.
THUMBS DOWN !!!

If I had to give this company ZERO, I would! They came 6! Hours late, because apparently their driver got stomach flu. The minute they walked in, they said «we didn’t even feel like coming to your house, but we did anyways». Went to my son’s bedroom, and said that we have bed bugs, and they wont move us, left few boxes, and left. I hired independent pest control company the next day. WE do not have bed bugs! Lazy, unprofessional, unacceptable service. Save your money and rent a Uhaul! That’s what I ended up doing.

What a difference a change of leadership can do for a company.
I received a call from Ron, the new general manager who listened to my concerns and took the time to meet with me, he was understanding and very courteous and took responsibility for what had happened and made amends, it is my opinion that they have made the changes for the better and with Ron at the helm i would be happy to give them another opportunity.

I have had the worst experience with this company!
Jeff, the sales guy was very nice, but was not upfront at all with me about the company and how they would handle my move…
He said I would be working with All My Sons from start to finish and they would be the ONLY company that would be handling my move.
— This was not the case! They sub-​contracted it out to National Van Lines b/​c they are not allowed by law to move state to state. I found out when my things/​truck showed up at my new house in Minneapolis.
Jeff also said he was going to show up on pack day to personally pack my crystal and very breakable/​expensive items…
— He did show up… after I called his manager and told him he said he would be here to do so. Also, I no know why he came to pack those items. The rest of the team there packing did a horrible job with a few things… They put a vase in a box with no packing paper or anything — of course it is going to break!
Jeff drew up the quote with a $ 250 deductible for insurance, from which I signed and paid and then after the fact, they are telling me that I didn’t purchase any insurance!!! Also, they are not being helpful in fixing this issue with National Van Lines… I think they are just waiting for me to give up. National Van Lines is saying I didn’t pay for insurance with them, but I didn’t even know I was going to be working with them until they showed up at my doorstep!
They broke over $ 2500 worth of stuff… and not just little things! My daughter’s playhouse, our dresser for the master has a big slice of wood off the back top of it, our restoration hardware dining table has a dent in the side, 3 foot mercury glass vase broken, electric skillet broken, shoe racks, our large wall clock (from Z Gallerie) and an antique frame.
So then I had to file claims with National Van Lines, even though it was All My Sons fault and National will only pay me $.60/​pound (so that was roughly $ 130 for all that stuff they broke) — AWFUL!
National Van Lines is answering the phone and being helpful, but All My Sons is not!