AMF Desert Hills Lanes

This place is close to our house and we come here quite often in the summer when it’s ridiculously hot outside. We’ve never really had any problems and usually don’t have to wait long for a lane, if at all. We haven’t experienced any problems with customer service — we’ve found that the bartender is particularly friendly. The food is typical bowling alley food. It’s not bad, actually. Sucks if you get stuck next to an unruly group of teens, but overall we enjoy going here.

The people who work there were very inattentive to problems with the lane we rented when we were having problems and the game froze we were trying to find someone to help us for 10 minutes then we saw the employees walk in from their smoke break it wasted about 20 minutes of our bowling time and we had only rented for an hour that’s almost half the time! Very unacceptable with no apologies I wonder what they were smoking out there

Great experience! We did 2 hours of bowling for 6 of us and we all had a blast! No complaints, everyone there was friendly and helpful.

The facility itself is a bit old looking, in the sense that I felt it’s not as modern or hip looking as the some fancier bowling alleys.
It felt a bit more old fashion and plain looking, but when I’m bowling, I don’t personally care for the flashing lights and nice décor all that much.
Had a groupon deal for 2 hours of unlimited bowling and shoe rental and we had a very nice time.

Nice little place. Fun bowling, fun music and videos, a bar and food right by the lanes. (There’s also a video game arcade area, though I didn’t use that.) And the prices are reasonable. If you’re going to bowl, this is a good choice.

I am at these lanes twice a week with my family. The staff has always been super friendly and helpful. The front desk crew is always quick to fix the problems that can occur when you have youngsters bowling and they go out of their way to give the kids tips to improve their bowling. Christina and Nick are especially nice! The food at the snack bar is surprisingly good, and drinks are reasonably priced. I love coming here with my family!

WONT EVER COME HERE AGAIN.
The guy who works here named Nick is a total POS. We went in on Wednesday at 8:45pm and wanted to bowl. We weren’t apart of the bowling league that was currently going on, but came with 3 people that want a lane. Nick instantly said «I know the lane is available but I’m not going to put you in a lane where you’re gonna piss off my league members.» Our response was well, we know the etiquette of bowling (I’ve been on a bowling league for 6 years and know how to properly play a game) and NICKS response was «I’m not gonna risk pissing people off next to you.
Well guess what, I’ll NEVER come back. Cause they have douchebags that work at the front and from a BUSINESS perspective, they are turning away customers.
I will take the time to drive 20 minutes further to avoid discrimination. Just because I’m young doesn’t mean I have little experience in bowling.
DONT. COME. HERE. Unless you are a «bowling pro» cause apparently that’s the only way they respect you as a customer.

Bowling was fun, only downside was that out lane kept having technical difficulties. Besides that, we ordered a few pizzas which tasted great. Two towers (100oz) of Coors Light for a great price. Definitely will come back again.

The lanes are what I come for and they seem extremely decent. I am new to league bowling bit at these lanes when you roll the ball it feels like actual bowling. Other lanes seem super dry compared to these. Now I just need to become a better bowler. :)

We visited this place on Saturday night with some friends and it is easily the cleanest bowling alley I have ever been to– which is kind of a-​typical of a bowling alley. The front desk guys were super helpful and aided both us and the group next to us with removing bumpers and struggling through technology. They had a good beer selection, the bartender/​server was a bit grouchy and rude but otherwise it was great.
We also ordered snacks, wings, pretzels and a wrap– all were really good. We will be back.

Don’t deal with Karen, she is an angry person that doesn’t care about customer service. Danny the GM and Taylor are hands down the best employees they have. Despite the terrible experience I had they did everything they could to make it right. Great place fun atmosphere but watch out for Karen.

Came here to bowl and they tell me there is absolutely no lanes open to the public– all the lanes are taken by leagues! If the alley does not have open lanes at certain times– put it in your website that you are closed due to leagues. This is the second time this has happened! Makes me not want to come back because I never know when I can bowl.

me and my girlfriend decided to do $ 1 monday mania bowling that was advertised on the website.
aside from the bar (which was the only real service we got), terrible service, and very rude management. was supposed to be $ 1 bowling night but charged us $ 20 instead.
if you want to bowl at a legit place go to let it roll instead

Wonderful day. Great bowling experience!

We went just last night. We were in the mood to relax, have some beers and bowl and decided against Dave & Busters. It always get to be so expensive there.
Anywho, we like the local lanes. We had not been to this one but had driven by many times. We expected it to be kinda dodgy, because let’s face it, local lanes most often are, right? This place is clean, looked pretty updated, shoes looked pretty new — we were glad we came.
It was Black Friday, wasn’t sure what kind of crowd would be there but it was about half full. Since we had a group, we kind of wanted a lane that wasn’t partnered with another group since the place wasn’t full. We came to find out they were doing maintenance on the empty lanes, so we had fewer options. We then remembered reading some of the reviews that they do have lane maintenance issues often. Hmm.
Whatever, we got set up, started bowling and within the first few players’ turns, the lane got jammed — twice. No biggie, they moved us and were nice enough to add some time onto our 2-​hour rental. (Oh yeah, decent price — like $ 15 for 2 hours and shoes per person I think it was.) The new lane worked well, but we had to ask them to reset it after each game was finished because for some reason their system wouldn’t let us do it ourselves.
Beer selection was decent, servers were attentive and friendly (except for the older gentleman server who was lacking personality and was kinda snippy).
Looks like they have a lot of weekly special rates so we will definitely be stopping back by.
Oh yeah, after 10pm it became «Extreme Bowling» — which here it means spinning party lights and neon and lots of DRAKE. Why guys? Why?! LOL

Only reason I give 2 stars is the employee that was NEW saved the day“Vicki”. My girlfriend and I ordered and finished food, played ½ games before we had to ask the bartender if the waitress put in my order for a pitcher of beer and he said no. Waitress took my card didn’t place the order and then when I asked Vicki what was up it was there in 5 minutes max. Bar was empty and a half of the lanes were full. Selection of balls sucked compared to others we have been to but the food was fast, good and Vicki saved the day so it’d be a toss up if we go back

Horrible service. I waited in line a good 15 mins to ask a question with two people at the shoe reg. One which was doing nothing, when I tried to ask, they kindly asked me to wait… so I did. When the person in front of me was done, they skipped over me and took the next person… um hello??? I found it very disrespectful. Maybe training staff on customer service is a must… just sayin

Ok i love bowling. And my friends. Wanted to go so i had never been at this place i like it till i went to the bar the first lady was nice. Then i went again and the second. Bartender. Was super. Rude i was talking to someone and asking him why did they close the lil food area and she went off on me she event went to go get the cook so he could tell me. … but she was really. Rude cause i wasn’t. Event talking to her and ill never go there again the customer. Services. Suck :(

Horrible service … everything here keeps breaking down. I was here for 2 hrs and only got through 2 games because of lane issues will definitely be going to Brunswick now on.

Our experience at this bowling alley was mixed — the pizza and waitress were great, but the management had severe shortcomings.
Just as a background, our group loves experiencing new activities and new locations across the entire spectrum of international travel, fancy dining, stamina sports, down to bare down-​to-​earth deals. While we don’t mind spending a few hundred dollars for a single meal, we do mind it when a vendor does not uphold their promise — it’s the principle of the thing — otherwise, what’s to stop vendors to perpetually bait and switch?
We made a reservation for 7 people at this bowling alley to make use of a coupon that promised unlimited bowling and unlimited pizza for $ 11.95. The fine-​print stated that this price might vary by location. So when we made the reservation, we asked them if they would honor the $ 11.95 price, and they confirmed that they would. We called a second time to verify the price (since some on the group might have agreed to the outing based on the price), and once again, they reassured us that the price would hold. When we arrived for our game night, they reneged and said $ 15.11. We asked them to look in their appointment book and see who promised us the price on the phone. The person in charge that evening said that the initials in the appointment book were undecipherable, so that he couldn’t tell which staff member promised us the price on the phone. We asked him if we could talk to a corporate number to see if they could give him the authority to honor the coupon. He gave us a number and allowed us to waste another 10 minutes only to find that the corporate office was closed (did he not know their hours?)
Long story short, they had baited us, we were counting on an evening of bowling and pizza, and ended up wasting 25 minutes talking to the person-​in-​charge and paid them $ 22 more than we had budgeted for, plus gave them additional revenue via the beers and milk-​shakes that we ordered.
Among other disappointments, the men’s restroom did not have paper towels at the beginning of our evening and the seating for the bowlers was sub-​par — far worse than other alleys we’ve been to.

Only been here few times, not a great place to go to since the place looked rundown. I rather drive over to 19^th Ave. & Bethany Home Rd. in Phoenix or Scottsdale & Thomas in Scottsdale. The machine is hard to figure out too.

I really enjoy going to this bowling ally. Its affordable, my friends and i will go on a weeknight at around 830 and get shoes with unlimited bowling until close (11) for less then 12 bucks a person, you cant beat that. It may not be the prettiest bowling ally but i’d perfer this place to most, we’ve never had an issue here amd the staff is generally very nice. And if you drink while you bowl 12 dollar pitchers are decently affordable.

I agree with others on here. The management is awful. My son broke his hand on the boxing machine and the manager could care less. I had to go above to the district manager to get the machine removed which was in fact broken. Complained a bunch to the districts aged about a lot of other issues too. The dirtiness of the carpets, lack of oil on the lanes, popcorn all loved floor during league play. Some of which had gotten better. We will see how things progress. I will be watching! Otherwise Monday Nights have a great group of league bowlers!

I’m not a big bowler, but when friends want to bowl, I’m down. I’ve been to this location a few times and I’m not impressed. Where do I start?
HOURS: You’ll see hours listed here on Unilocal,and some different ones on their website, and some on the door to the business, but when you actually go in and try to bowl the employees tell you earlier times. They informed us that management is trying to save money so they have the employees close early. It was disappointing to think we had 2 hours to bowl according to the website, then actually have less than an hour.
PRICES: We bowled on a Saturday night for $ 15/​person which included 2 hours of bowling and shoe rental. It went slightly into the fun ultimate bowling or whatever they call it here. The kind w music, fun lights, etc… We had some beer at almost $ 20 a pitcher, which is kind of expensive. On Tuesday, we weren’t really sure what the price was. It kind of seemed like the employees weren’t sure how much to charge us for only being able to bowl for 45 minutes because they were closing early. They decided between each other to charge us a total of $ 10.66 for everything (2 people & shoes). They didn’t know how to ring it up though, which led us even further to suspect that this was just a price they made up on the spot.
LOCATION: Unfortunately this alley is located in a questionable part of town. On Sat night there were some creepy looking people loitering in the parking lot. I imagine that if the INSIDE attracted better people, then the outside wouldn’t be as creepy.
So…I’ll probably try to find a nicer bowling alley nearby if possible and will encourage friends to go elsewhere too.
If your’e the owner or manager, please read on:
I saw several ways that an employer could cut costs to save money without having inconsistent hours.
–Turn some lights off: if people are only using 4 or 5 lanes, and you’re not allowing them to be spread out even if requested (we requested a lane away from other rowdy bowlers but were given a lane RIGHT between them) then turn lights off on the other 90% of the lanes not in use. Or turn off every other one for ½ the building. I don’t know how the electric is set up, but it might be worth getting it set up to be able to do this.
— Cut staffing down: There were more employees working than lanes being used. That’s ridiculous. 4 people working to run credit cards, hand out shoes, and spray them down after they’re turned in? That’s a 1 person job IF that person knows what to do. Maybe 2 are needed for safety and for the instances where one has to walk down a lane to fetch a ball or something. If the concession guy is closing early, that’s a whole additional person who is being paid to stand around, but isn’t available to make you money.
–Turn off the video games early: that sucks tons of electricity and if nobody is even remotely interested in using them why have them on? You could leave a sign saying to ask an employee if you want to use the games and they’ll turn them on.
–Turn down the AC: it was freeeeezing in there. I think the temp could be turned up at least 4or 5 degrees which doesn’t seem like much, but in a place that size might be a huge monetary savings.
–Prevent theft: I think in order to prevent people suspecting they might be getting ripped off, and to prevent employee theft, you should just have listed prices and signage that gives that info in black and white. It made us uncomfortable to just have the employees throw out a price that seems random like $ 10.66 for 2 people for 45 minutes.
–Offset the cost of operation by selling drinks and food! When we were there, the concession stand lights were off and they stopped serving everything at least ½ hour before the closing time which was an hour and a half before the posted closing time. Nobody had the opportunity to buy overpriced bowling alley food or beer. Big mistake management. Big.
I never think that closing early is good for a business. You’re the boss though and I guess you can do what you want, but at least have some respect for customers by listing times as «may vary by night and number of customers at employee discretion» so that we have fair warning that we might not get to stay until the advertised times. It sucks to arrive somewhere to find that out.

It’s ok, pretty typical local bowling alley.
They offer specials for children in the summer.
There are better bars to get larger drinks for cheaper prices very close by. That was a negative.
It’s clean though.
Probably better for families or kids outings than young adults or couples.