Aries Limousine

I called for a quote and spoke to a representative named «Neil.» He was incredibly rude, he had an accent of some sort and did not speak clearly. When I asked him to repeat what he was saying, he blatantly yelled what he said over the phone. I asked to speak to his manager and he refused to put anyone else on the phone. He then claimed that he was the manager. Completely awful service, I would never trust them with any business.

The organization from this company seemed a bit iffy at first, but overall, they did a great job!
They picked my fiancé and I up in time in a very clean 1961 Rolls Royce with a kind driver on time on our engagement day.
I would recommend this company to friends because they are the only company with the most unique cars in AZ!

I’ve waited a long time to post this review because I was so incredibly frustrated with this company that I could not sit myself down and write a review about it until now.
I called numerous limo companies in hopes of finding the perfect transportation for our November 4^th wedding. What made my search difficult was that we only needed the limo for 2 hours on a Friday night and almost every company states there’s a minimum of 4 hours for renting a limo on a Friday night. Well, we really only needed a limo for half that time so I kept up my quest and eventually stumbled upon Aries Limousine. At first, Neal seemed like a nice enough guy so I talked to him about our 2 hour request and he said that would be no problem. He then requested a deposit over the telephone before even sending me a contract which I should have picked up on as MISTAKE #1. I said I would not give any credit card info until I received a contract so he sent it vial email and then I made the $ 70 deposit. This is what the contract looked like:
RESERVATION FORM AND AGREEMENT
tel. 602−367−5733 tel. 480−510−9501

SERVICE DETAILS: Ordered by: _​_​_​_​_​_​_​_​_​_​_​_​_​_​_​_​_​_​_​_​Mobile Phone: _​_​_​_​_​_​_​_​_​_​_​_​_​_​_​_​_​_​_​_​_​
Passenger name_​_​_​_​_​_​_​_​_​_​_​_​_​_​_​_​_​Mobile Phone:_____________________
Service Type: Wedding Ride Service Date: 11/​04/​2011 (Friday) Passengers: 2 passengers
Pickup Time: ___10:00_____ Drop off:___1:00______ (up to 3 hours)
Pick-​up Address: _​_​_​_​_​_​_​_​_​_​_​_​_​_​_​_​_​_​_​_​_​_​_​_​_​_​_​_​_​_​_​_​_​_​_​_​_​_​_​_​_​
Drop off:________________________________________________
SELECTED VEHICLE: Stretch Chrysler 300 Limousine
Rate for 3 hrs $ 270.00 OVERTIME:$ 90.00 for up to 1 hour, rounded to 1 hour
NONREFUNDABLE DEPOSIT ($ 70.00) Due
BALANCE DUE ON 11÷04÷11 $ 200.00
ADD bottle of Champagne $ 20.00 $_​_​_​_​_​NO_​_​_​
Add wedding package $ 40.00 $_​_​_​_​_​_​NO_​_​
Just married sign, Red carpet service, white balloons, white bows, soft drinks, bottled water & ice
ADD NEW BALANCE DUE $_____70.00____
I will pay the balance due (x choose one)_X____credit card_​_​_​cash to the driver
Credit card#____________________Exp.Date__________
Name on the card_​_​_​_​_​_​_​_​_​_​_​_​_​_​_​_​_​_​_​_​_​_​
We jointly promise to pay for all services quoted. My credit card is given for deposit, whether by phone or in person and I/​WE hereby authorize Aries Limousine, Inc. to bill any charges necessary to satisfy this agreement. All deposits are nonrefundable. Cancellations in the last 30 days will result in additional cancellation fee of 50% of the total price.Min. sickness fee $ 250.00, broken/​missing glass $ 15.00, spilled drinks s$ 50.00,EXCESSIVE TRASH -$ 50.00, $ 500.00 for each carpet or seat damage or CIGARETTE burn. Aries Limousine is not responsible for delays caused by accidents, traffic or mechanical
case of a mechanical problem the client will receive a refund only for the unused time. The client agrees to pay for the replacement vehicle and the used time, unless he refuses the service in advance. The Driver has the right to terminate run without refund if there is blatant indiscretion on the part of the clients. If legal action is instituted client agrees to pay all reasonable attorney’s
refund for unused time. Aries Limousine is not responsible for damage to anybody or anything, items left or lost in the limo, the performance of the AC system at extreme heat over
smoking and illegal activities permitted inside the limousine.
*DRIVING AROUND IS LIMITED TO 1 HOUR OR $ 20.00 FUEL SURCHARGE APPLIES
*NO UNDERAGE DRINKING OR THE SERVICE WILL BE TERMINATED WITHOUT A REFUND
Electronic Signature_​_​_​_​_​_​_​_​_​_​_​_​_​_​_​_​_​_​_​_​Date:______09/04/11___
Neal mentioned via email that if his White Rolls Royce was available that he would rent it to us for 30 dollars more (I.E. 300 bucks total). On our wedding day it was available so we agreed to rent the RR. It was small, dated and there was no privacy once we got inside. Usually limos have that screen between the passenger and driver and the RR definitely did not have that so it was awkward sitting right behind this random man.
After only one hour Neil pulled into our neighborhood and our time was up. We CLEARLY had rented a limo for 3 HOURS, NOT ONE. Then he had the nerve to ask us for $ 300 for just that ONE HOUR in that stupid car. I can’t believe I had to argue with this man on my wedding night. Neil is a horrible person and I would never wish his company on anyone, not even my worst enemy. Please go with a more credible company and learn from my mistakes. This company is not honest and is just out for your $$$.