Associated Retina Consultants

The review is NOT FOR THE DOCTOR but for the staff (the office on Glendale ave). My 6 year old son had an accident and required immediate surgery after which we were referred to Dr Reddy for further observation and second surgery. We really like the doctor, the office, however, is a different story.
To compare the incompetence of the staff to the social security office would be a disservice to the SS office because the staff at ARC is ten times worse. NOTHING, not one single thing, since we started seeing Dr Reddy, has been done right. The scheduling is horrible. Half the time they don’t even know what the doctor ordered so you have to argue with them. They blame everything on emergencies but it’s a load of bs. We went there this morning, there were no emergencies and it still took us an hour and a half to see the doctor, 2 hours total. The wait is beyond ridiculous. Your time means absolutely nothing at this place. When we were scheduling our next appointment I asked the scheduling lady (who looked like she couldn’t be bothered with anything) to schedule an appointment so that we didn’t have to spend 45 minutes staring at walls and she informed me that that was how long it usually took to see a doctor. Are you serious?! So they know it’s normal, they just don’t care. Since I have plenty of time to observe the techs when I go there I can attest to the fact that about 90% of their time is spent congregating in halls, talking and laughing. We will be sending a letter to the office manager because if it was any other business it would be out of business by now. We are forced to go back to see the doctor but I wouldn’t deal with service like that if I had a choice.
To sum things up, the doctors are experienced and competent the entire staff needs to be fired.

This place (Mesa office) is ridiculously slow. The only reason I’m here is because a year ago this August, my eye doctor told me that my retina was detaching and I needed surgery ASAP. This is where he sent me. No issues with the surgery or the doctor who did the surgery. My issues are with the office when you come in for an appointment.
I got here today at 3:30 for a 3:40 appointment. It’s now 4:08 and I still haven’t even been called. And (as I know from past experiences) once I am called, that’s only the first part of the appointment. I go back for the whole «look at the letters and tell me what’s blurry» deal and get countless drops in my eyes. They send me back to the waiting room. Then I get called back again to have a laser scan my eyes. Then send me back to the waiting room. Then I get called back a third time to go sit in a room and wait for the doctor to come shine a bright ass light in my eyes and then send me home.
Honestly? This is a giant PITA. Why not do everything all at once? Don’t make me sit here for two freaking hours every time I come in!
Oh, and get a front desk staff that is actually civil to people. The older lady that works there will completely ignore you when you go to check out. She doesn’t even acknowledge you if she’s busy. It’s rude and it’s frustrating.

I bring my mother here every few weeks; the waiting room is nice, with a large television in the front of the room that’s always on, & chairs that really aren’t too uncomfortable for a waiting room lol! Most waiting are nice, with the once in a while person who wont turn the volume off on their game or who will have a loud conversation on the phone. My mother likes the doctor, who will tell her if her eyes are improving or talks w/​her on other options she has. Lastly, most visits can last hours, so bring a snack! Lol!