Audio Express

This is some of the worst service I have ever had at a business. I wanted to get a remote start installed in my vehicle that is a 2014 juke with 25 thousand miles on it. I had them install the device an I get into my car an the check engine light is on. They tell me that their shop is closed an to bring it another day. I soon found out that my vehicle would not go above 3000 rpm. I took it back to this audio express an they had my car an entire day an could not figure out why my car was screwed up. I told them to take it out an I wanted my money back. I go to pick my car up an they said it was because of the module they had to use was a bad module after I had said take it out, my controls to my radio were all messed up, an they left TRASH in my car. When I went to get my money back I told another customer that he should read the reviews because they are true an the manager lied and told him it was because I wanted the module out when they screwed up my car an didn’t check the module. They are a waist of time with horrible customer service. Their register says no refunds only store credit but the only good thing is they realized was that they screwed up so bad they should give me my money back. HORRIBLE SHOP

Long time customer but probably not anymore.
Came in Friday and bought a car alarm system, asked for appointment and told the earliest installation would be tomorrow (Saturday) at 9:00 am and to get here early it’s «first come first served». Showed up at 8:30 AM, 3^rd in line… Checked in and asked how long to complete since I would be waiting around. The sales guy said «about 2 hrs or so». They said this exact quote to others dropping off cars too.
At 1 hr the guy who sold the unit to me said he was working to get me back asap. My truck had not moved. He said, they had a couple cars held over night that needed finished first, so much for checking in early and staying. After 1 hr. 20 mins. a truck that was not there before me was taken back and work started. I know I went back to see the bays and who was being worked on.
At 1 hr and 30 mins. the first person’s vehicle was completed and they were done. No one in a hurry to get mine started.
At 1 hr 45 mins I finally asked how much longer, told the sales guy about the other truck going ahead of me and when will my truck be going in? I mentioned the guy at check in saying it would take «about 2 hrs or so». He then said, «that’s how long until we would begin». I said no, I specifically asked at check in how long it would take to complete and was told «about 2 hrs or so», not that it would just begin. He said he would check on it.
About 5 mins. later and 2 – 3 trips from the back to the paperwork he came over and told me he’d «get it going in about 25 mins». I told him I’ll take the refund and cancel… I have had 4 – 5 alarms installed in the last 20 years and I will not be doing business here again.
May sound like I’m a little impatient but I had other stuff to do and in sales/​service you need to manage customer expectations better. I didn’t have a ride to leave my truck there all day, I had other things to do. They were not getting started on my truck for almost 2 hrs 15 mins IF he could get in in with the 25 mins he quoted. So I insisted on a refund on principle. Another guy tried to tell me the reasons for the delays and I just told him it didn’t matter I just wanted the refund.
Without appointments it’s a free for all and you better be prepared to drop and leave your vehicle for ½ day or more to get work done.

So as it turns out. The service I received all about a quick sale. I was sold a stereo that I was told was car play compatible with android phone. I was asked mutiple times what version I had to insure the car play would work.. WELL IT DOESNT! the new pioneer 5100 Nex 2015 model doesn’t work. Very disappointed. I have to have the stereo taken out and replaced with a different model.

So I came into Audio Express after looking at the ad online and getting approved for some store credit. I must say that Jose and Matt were very helpful and knowelagble abbot the different components. I had an idea about what I wanted, and they pointed me in the right direction. I went with the Alpine package, a new deck that is Bluetooth, 6×9 front door speakers, 6−¼ back door speakers, 2×10 Alpine woofers in a sealed box. 500 watt ammo for the woofers, power pack for the doors, and a new CODE alarm to protect everything… Must say that for the $ that I spent I am very pleased with what the l they put together for me, the install was clean no visible cables, no engine sound everything is perfect, the guys dwindling get an A+ from me. This isn’t the first system that I’ve had installed in one of my cars, but is have to say that is the cleanest sounding. I would definitely recommend these group of guys to all my friends, I never felt pressured or pushed into buying better components.
Great job guys, see you when I get my next car.

The ads on the radio and in store about easy financing is a complete lie. Thier financing claim my Bank of America account is invalid. It’s good I get paid through it and can prove it’s open. I even called BOA and they said it’s on the finance end. So the finance is incompetent and the ads a complete lie. So much for a $ 1500 install. if I’m using my credit card I might as well save the extra money and buy it elsewhere. I was wanting to boost my credit as the ads also say but it’s all a LIE.

If there where a box to check don’t walk run from these guys i would have checked it!
I went in on 12−1−14 to have new deck installed and maybe new speakers. I was not sure about the speakers at time which i told the them. They, him told me that my car had an amp separate from deck that had a bunch of wires and this is why speakers would not sound good with deck only. There was no cluster of wires coming of my old deck a very simple connector, that was it. I later found this out. They also promised he would rewire all speaker wire, they said my was not good. This was done with hand shake. so i decided to have them do speakers if this was the case. Not on ticket which by the way there where also 7 yes i said seven charges that where not previously discussed.
This is the short version of my Discussed. Turns out there was no factory amp that needed pulled out, also did not replace speaker wire which was promised. He then said my deck would now have cubby hole for misc stuff. My original deck was larger and the new one was smaller. being that it was older car with limited storage space i kinda liked the idea, was a selling point. There was no cubby hole. In short i got BS BIG TIME. spent over 800 $ and only some of what was discussed was done. I did not get any phone call throughout day to let know they could not full fill what we discussed.
I was basically up-​sold and bs. I tried to talk and explain my frustration and they said that it was not on ticket so sorry. My honest opinion they will say and do anything to sell you even if it means lying! This is what they did!
My time is to precious to be spending on here. However if i can help save a few people from spending too much money, being lied too and aggravation i will!
They have some of the WORST REVIEWS IN THE BUSINESS if not the worst. i WILL NEVER GO BACK!
I have been a local customer for over 20 years and this how they treat me, Just think how there going to do you.
Funny they told me i want something for free when i voiced my concerns when all i wanted is what was promised/​told and not lied to!
I am now driving around a newer Jeep green with a bright pink SIGN POSTING THE FACTS ABOUT THERE REVIEWS and where people like you and i can go for better service and no bs.

Went in to get door speakers in my first new car. 2012 chevy cruze. I spent at least 2 hours in here asking about different options and pricing with the guy up front … After hearing «the exact door speakers I wanted on demo with a amp «The guy promised me my car would sound just as great but after they installed them and 852 $ later (Just for door speakers and a small amp) did not sound nearly as good as store demo … I mean he picked them out for me saying this is what he would get and they installed them, But it feels like a major bait and switch … My moms fiancé just got regular 99 $ a Pair kickers had 4 in all doors and had a amp with his system tied in and his sound better then my 400 $ dollar speakers with a amp set aside just for my speakers …
Just know everything about what your doing before you get a price here …

These guys should be wearing ski masks! I went in for an alarm. They didnt tell me about the additional installation fee for parts until after it was installed! Horrible! The emoloyees were unproffessional as sh! t… dropping f bombs and just sat there in their phones for a while before someone even assisted me. Then i waited 2 hours longer than they said it would take fir the install! Then, he asked if i wanted to finance. I put ½ down and financed the rest. He said i would just pay off the other half in bi weekly payments. Never did he say that the amount would double if i didnt pay within the 90 days! This place/​company is a joke and i am telling everyone i know to stay away from these shady mofo’s!

Highly Disappointed with the staff. This location provided a great example of disconnected employees. Want sucky service? Come here. Want inexpensive audio equipment? Check the internet. I’m surprised these dummies are still in business.

Just had speakers installed inside my 2010 Corolla. I was a little worried they might take advantage because I am not the most knowledgeable person about car stereo systems. Jesse was awesome! He helped me find what I needed and gave me a good deal. He also installed them in a good amount of time. Definitely will be going back for a stereo system! Highly recommend!

The satellite module in my car radio went out. After much bashing of teeth, my husband and I decided to try Audio Express near the house. We had been encouraged by a friend of ours. I don’t know what I expected (I was intimidated I guess given my utter lack of electronic ability), but we were pleasantly surprised. Ended up replacing the radio w/​a Kenwood Excelon KDC-​598. All the bells and whistles. Our sales rep, Matt, was excellent. He was knowledgeable about the products in the store, patient with me (see above statement in parens… utter lack of…) and friendly. And, the price was pretty darn good as well. All in all a great experience. We have some other audio needs for our motorhome. We will definitely be back. I didn’t fill out the «price range» below because you can spend as little or as much as you want here. They are happy to work with your budget. Don’t be afraid of being up sold. Nice guys work here.

A disappointing visit. They have very small stock, high prices, and the employees really don’t know the products. Some of the demo units couldn’t really be tried out because they hadn’t wired up the parking brake lockout, or didn’t have the USB connector available. They couldn’t really answer my questions, and instead chatted about meaningless stuff. They recommended things I told them weren’t going to meet my needs.

Bought my wife a new 2014 SUV, wanted to get a remote start system set up. Called this place EARLY in the am on a weekday, they didn’t have time to talk numbers or systems and took my number and name to call back. 2 days and still waiting on that call… thanks Best Buy for same day service & install!

They write the quote on a piece of paper.. Then when I came back ready to buy he changed what he had included.. Charged for more parts… they made an ugly hole to put the USB cable.. Look like they just used a screw driver to break the plastic making ugly cracks.. they didn’t returned my original back up camara. just «went missing» and they sold me another one for $ 200… I had 2 cars done the same day. bought alarm with remote start and stereos with big screen for both.. I would not buy there again.. Parts shouldn’t go missing and if they do they should pay for it… and i wish they did a more clean work.. I’ve done this before at best buy and never had this problems with them… plus they shouldn’t keep adding more things.. If I ask for specific things to be done it’s not my fault that the guy was forgetting to tell me about all the parts I needed to buy. He should be the expert. This cost me about $ 2500 and I was not satisfied with the job.

The employees would rather be on the phone. Rather than the customers that are in the store. Who have cash to buy stuff. Other than that it was a ok place

The car stereo we bought was misrepresented by the salesman. Fortunately I caught the error. They made good on the $ 150.00 mistake. We then found most of the features not working. We had to drive 5 hrs back to have them fix it.

I have to say that this Audio Express saved me all kinds of heartache and absolutely made my day. About a month ago, I purchased a Pioneer Navigation unit which got very good reviews on several different websites. After a month of use, I was completely dumbfounded on how this unit got the reviews it did. I absolutely HATED the unit. (Enough of the unit, this is a review for Audio Express :))
I was so upset I thought about selling my vehicle just to get it out of my sight. After the last straw was pulled on this navigation unit I called Audio Express to ask how much it would cost to put the factory radio back in my car. The salesman told me that because I purchased it from them and had it installed by them, they would do it at no charge; and even better, they would upgrade me to a different navigation unit if I chose and all I would need to pay for would be the difference in the cost of units! I was thrilled! Not only did I get rid of the old Pioneer unit I hated, I got a new and better Kenwood unit for a very little difference in cost! The sales people were great both times I went in there. I would highly recommend.
The only thing bad I can say about this location is that both times I went in for the install, they took a bit longer then originally quoted. I suggest they try to under promise and over deliver. This way people aren’t standing around frustrated waiting past the estimated completion time and are surprised at how fast the install for their hardware went. To me, this one negative does not constitute a lower star rating.
Thank you again Audio Express!
(And no, I am not an employee: P)

The guy who works here was very friendly. He was knowledgeable and helped me pick out some stereo equipment. When I saw the final price however, I balked. I think I’ll go to Best Buy.

The stereo i wanted wasnt in stock. They ordered my stereo and then they called and said it came in but someone sold it, then it was ordered again and lost. I called and left a message twice for a guy I spoke to and was never called back. They made it very hard for me to spend my money. I finally gave up and went elsewhere. For the amount of money I was going to spend, they treated me like crap.

Getting work done at Audio Express is kind of like the time I went to a baseball game with the worst driver in the world: I really liked being at the baseball game, but in the future I’ll get a ride with somebody else.
The good stuff first: They did help me understand my options, they had a good selection of merchandise and the installation work was clean and looked sharp.
Unfortunately, to get to those good things you have to put up with lots of lip service and lies — in fact, not a single verbalized statement that they gave me has turned out to be true. My quote rose 20% when we went to check out over the verbally quoted price and budget — and I couldn’t get a quote on paper at all, only verbal estimates. Some of the promised discounts on certain products never materialized, either. Then, installation lasted a full 6 hours longer than promised — which might have been fine if they just came out and said, «Hey, this is going to take a while» — instead, I was strung along with «they are almost done» for several hours.
The finished product (I asked them to install an audio/​video system for us) looked fine, but not every component works as expected and while I’ve been promised it will be eventually corrected, I have to be the one to contact them for support.
At this point, my expectations are extremely low for their follow-​through and the long-​term use of the system. The next time I need A/​V work done on my vehicles, I’ll pay more and go someplace where I don’t have to put a seat belt on the minute I step in the door.