AutoNation FIAT North Phoenix

I wouldn’t recommend this place to my worst enemy. I just purchased a used car not even 3 months ago and the second week my car started making a sound everytime I’d go over a bump it was so loud sounded like somethin was gonna break. Also the car needs a bad alignment breaks started to scrap after a month driven off the lot NOWy compressor is out and my AC isn’t working and hasn’t been working for 3 weeks now not to mention I got this car to fit my kids including a new born who we all have to ride in a hot car where the temp is over 101 I reached out to the sales manager Karl and he said there’s nothing he can do said if have to pay outta pocket he was gonna look into discounted prices n STILL HAVENT HEARD BACK FROM HIM DONT BUY FROM THIS PLACE UNLESS YOU ARE DESPERATE

We were out shopping for a used car for me to use as my daily driver and had picked this dealership because I saw a reasonable price on a vehicle close to the corner.
John Ferguson greeted us when we arrived. I have a minor disability that makes standing painful, so we got my wheelchair out. John was kind enough to do most of the scouting while we followed. He was looking for a car within my budget.
He did a great job. He was helpful, courteous, not pushy, and, without being condescending toward me, he was mindful of my needs and limitations. While John and my dad were chatting, Dad told him he’d probably be back to get a car from him when he’s ready to get another car.
Great experience and I’m pretty happy with my car, too. My wife and I love it. As coincidence would have it, we got the same exact car I saw on the corner.

Had a great experience trading in my vehicle for a brand-​new Fiat 500. I had gone their competitor in Tempe first and was unimpressed with their lackluster salesman and poor offer on both my trade-​in and my new loan. Made the drive up to AutoNation (50 minutes from my house) and couldn’t have been happier. Friendly salesman that didn’t try to push extras, and I got an even better loan than the one I had previously. Highly recommend!

Very disappointed with the dealer that works there. They sold me a truck only to pick it up and they sold it to another person…

Buyer beware! Purchased a beautiful Chevy SS Impala. Only problem with car at time of purchase was a wire they promised in deal to fix. One week and two days later the transmission went out on vehicle. Called up to the dealer. The sales manager Steve R. said he could not foresee the future and quoted me $ 6000.00 to fix. This quote was given after several calls. I understand it is a used vehicle, but autonation states all over the paperwork no worries on used vehicle purchases they do several inspections… blah. blah etc. They have now had my car for over a week and still have not completed a wire fix on the deal. Steve is passing the buck and trying to over charge for a transmission job. Called several shops in valley and was quoted $ 1500-​$ 2300. So DO NOT BUY A CAR FROM THEM UNLESS YOU HAVE UNLIMITED INCOME TO FIX. I am so sad. Really love car. But now will probably self repo to to actually buy a car I can trust to drive.

Wow, used car dealers have bad reputations, but these guys are awful even compared to that terrible standard. They lose paperwork, they can’t seem to answer any basic questions, they take days and days pretending they have taken care of something to admit they haven’t even started on it. Liars or incompetent? hard to say which, but do you really care?

I’d give them no stars if possible
Almost paid 60 grand for a truck but some weasel came out and lied about rates and costs and actually said, the dealer is going to eat the cost of this warranty’. But in looking back over the numbers — they adjusted them on our end and tried to cover it!
Liars. For 2,000 dollars
You made us feel like we were swindled.

Stay away from this place!!! This place is full of very cut throat people!!! They will treat you nicely until they get your sale, then they will not care! I wouldn’t expect this from a big business, but it’s worse than a lousy hole in the wall. Sadly these are Very very shady, rude, and lying people. They will answer to their maker one day!

I tried calling them and I didn’t get a answer or no call back. I am really dissatisfied with you guys. I am humiliated and I lost my job because i could not provide proper transportation to and from work. I just want my money back.

Every single time I come here for any type of service from a scheduled oil change to a recall appointment. I wait a ridiculous amount of time. The last time was a joke. Over 2 ½ hours for an oil change and they didn’t even bother to call me when it was done. Done.

This company has by far one of the worst customer services/​service departments I have ever dealt with. I will never buy another Fiat and will tell everyone I can about my horrible experience with the service department. I cannot wait to get out of this vehicle and into another Toyota!!!

Customer service in this dealership is less than one star. I made the huge mistake of putting a hold on a car knowing I couldn’t get to the dealership till the evening. I ended up not buying the car and per the email the hold should have been lifted on the 2^nd. It’s now the 4^th and still nothing. When they pick up the phone which is rare because it usually roles over to the Dodge dealership next door, I get a random transfer when I say my name and why i’m calling. My wife and I were actually told to go home and come back the next day because they would not stay and work the deal. Mind you it was only 830pm and they close at 9pm. I do not in any way recommend this place or «there hold» process. Don’t waste your time.

On July 25^th, 2015, I purchased a vehicle at the AutoNation Fiat of North Phoenix. It was a very disappointing experience with their Director of Finance and the GM. I came into the dealership already approved with my credit union at a 3.2% interest rate. After deciding to make the purchase I was then introduced to the Director of Finance to finalize the contract. She began to tell me how great of a relationship that she has with my credit union and that she assured me she could actually get me a 2.99% interest rate. I then signed the contract expecting a 2.99%. She seemed more than confident, not that she thinks she could get me 2.99% but essentially guaranteed it. She even mentioned the name of the person who she has worked with so frequently at my credit union. On July 27^th, I spoke to my account rep at the credit union and she said a 2.99% interest rate is impossible for them to do. She mentioned that the finance person would have been able to see their terms and would have known that she couldn’t offer something like that. Shortly after, the finance director called me telling me that the contract came back and it’s going to be a 3.2% and essentially said it’s not her fault it’s based on my credit. I told her you saw my credit score you already knew what I was approved at so why did you make an offer for 2.99%? She became combative and defensive with me and took no responsibility for this. She tried to tell me that it’s only a dollar or so more per month and I said yes but that’s times 60 months with interest. I said I need you to make this right and take that cost off the sale price of the car. She said she won’t do that and that I need to come down to the dealership to sign the documents. This is very disappointing and very poor customer service. Even during the whole process she seemed like my wife and I were bothering her, especially when I brought my wife in to sign her portion of the contracts and she was watching TV on her phone but couldn’t answer my call from 5 minutes earlier. I asked her to have the GM call me to resolve the issue or at least hear my displeasure in my experience. Fast forward to Friday, July 31^st. I finally was able to get a hold of the Finance Director again to see that the status was. She said «I’m not sure what happened but the GM must have been able to pull a miracle — we got your contact approved at 2.99% but I don’t have your contract it’s been sent to corporate». I asked her if that means that my loan is with my credit union? She said yes. Later that afternoon I connected with the GM. I wanted to clarify what had transpired the last 4 days and he said «oh we got your loan approved at the 2.99% with one of out other lenders». I was taken aback because I was never made aware that they, without my consent, ran my credit 2 more times, with random banks on the east coast or even attempted to contact me. I asked him to explain why he didn’t feel the need to contact me and inform me of what he was doing. He simply ran my credit until he found a bank that would take my loan at 2.99%. He then, much like the finance director became combative, disrespectful and would not take responsibility for anything that had happened. He said «this is what we do — you wanted 2.99% — and that’s what you got». I said, yes, but with some random bank that I had no affiliation with. I am a very even keel person — but I was boiling over the complete lack of decency this guy had, completely rude and dismissive to my concerns. To me, this isn’t about the interest rate — it’s about their utter lack of professionalism when it comes to simple business practices.

I went in August 1^st for an Oil Change in my 2015 Fiat 500, and it took 1.75 hours to do an oil change and adding insult to injury the air conditioner in the customer waiting area was not working so it was cooler outside than inside. I could have gone to my other somewhat local Fiat Studio (Fiat of North Scottsdale) for an oil change and been out in half the time and sat in AC, but I know they charge over twice as much money for an oil change.
All in all not the greatest experience this time, but the service writer did tell me that a tech had been called to fixed the AC so I know that won’t be an issue next time and paying $ 25.99 for a dealer oil change and spending 1.75 hours at Autonation Fiat or $ 54.95 and spending an hour at Fiat of North Scottsdale, I will be back to Autonation Fiat again for my next oil change.
I will post a follow up review with more stars next time when I go in and have air conditioning.

Great costumer service Mr. Charles Brewer is am amazing person, he helps in a any way he possibly can. My husband and I recently purchase a Mazda 6 from AutoNation, and had the pleasure to meet Chuck. Our Mazda 6 didn’t came with a key and he personally offer to pay for the replacement as to satisfy the costumer. I can honestly say I’m amaze with the level of costumer assertive he offer, in addition to his knowledge since he has been doing this for quite some time as he mentioned to us. I personally recommend Charles Brewer if you need to purchase a new car. Definitely going back and recommending him to family and friends!

Ashley F. is Completely correct. If you want to get Screwed; Go to Auto Nation Fiat,
I-​17 and Bell Road… If you DON’T want to get Screwed I’d advise you go to the Fiat Dealer on Elliot off the I-​10 Freeway. Chuck Brewer is the only decent Person on the lot. FIRST they advertised 8,000 off MSRP. Every car I looked at I would ask Chuck, «So Chuck with $ 8,000 off the car would be this much?» YEP was Chuck’s response… This went on for about 4 – 5 cars; when I finally found the Little Fiat of my Dreams… Once at home; going over the paperwork I realized I didn’t get 8,000 dollars off I only got 7,000… I called Chuck… Chuck was an agreement that… NO, I was supposed to get 8,000 off… Called and Spoke to Steve Rogers… Everyday… only to get NO WHERE… Then I spoke with Scott Valverde (or something sounding like this)… I guess he is the general manager… First Scott said I needed a coupon — That is why I did not get the 8,000 dollars off…- I told him… Every car I asked Chuck about… he told me how much it would be with 8,000 dollars off — Chuck didn’t say «with a coupon.» Then it was how come I signed the paperwork — not ONCE but TWICE??? (there was problems on the 1^st set of paperwork). I told Scott and this is a learning experience for all of you: «I have never went and bought a car and re-​added up the finance guys figures!!» And I have bought a lot of cars. NOW you guys know to ADD UP their figures. If someone tells me I get 8,000 dollars off MSRP as a Rebate; I expect them to be Honest and upfront with any rebates I have coming to me… I live my life as doing the right thing for the right reason; and this dealership has done anything BUT. The 1,000 dollars I put down on the car, i stopped payment on this Check (I figured we would be even that way). Now I have been sent to collections; the collection agency calls me several times a day; every day; they call my work. They call my husband. THIS CAR Buying Expeirence has been a complete nightmare!!! I would NOT recommend this AutoNation Fiat Dealer; I-​17 and Bell Road to ANYONE! I think its a shame and a Pity that such a good car salesmen works for such a Rotten Underhanded Dealer. I’d give them NO Stars if I could! Charlene M. Feno-​Garcia

Buying a vehicle from Chuck Brewer was a pleasure. He was very through, polite and treated us like family. We had a couple problems with the vehicle upon taking possession but they corrected every item without question! Nice to see the customer being treated first

Oh oh we have problem Houston. The service department was a complete disaster. Communication Communication Communication. …there wasn’t any. Several phone calls including a few to the GM. The car was towed in on a Saturday, diagonistics were not ran until Tuesday, promised for 3:30, hadn’t started on it until 2:30, picked up at 5:00. Couldn’t find the keys as they were in the wrong ticket. A sale does not end when you drive of the lot, it continues through the service department. We would like a refund! BTW one star is too much.

I was not intending to purchase a new car, but a oppertunity arose and here I am in Phoenix AZ at Autonation Fiat. This place is truly amazing.
The customer service and people are outstanding. I honestly have nothing but kind words for these people — NOT YOUR TYPICAL CAR SALES MEN. More like friends and family who want a great reliable car for you .
My Sales Rep Matt Cascketta is friendly, straight forward, helpful and laid back which made purchasing a new car a relaxing and enjoyable experience then the usual stressful what am I getting myself into experience.
Lonnie Prezbylinski was welcoming, kind and friendly.
Darlene Pizano — My Financial Specialist (aka my miracle maker as I like calling her) made the money part of purchasing a car seemless. My monthly payments are extremely affordable, down payment was realistic, paperwork was a breeze. I love this woman.
Matt Lowney took the time to show me every inch of my new car, very informative, patient and friendly. And as my son points out even my odd stupid questions were answered too. :-)
Like I said I could go on and on. I am very impressed. I am soo happy I purchased a new car — with people like these, realistic financing and the amazing impressive FIAT I could not be happier.

I was doing some window shopping for a new commuter car and decided to stop by after already test driving a 500 at another dealership to see what they had in stock. They happened to have the model and color I was looking for in a new 2013 model. After another test drive and finding out how much they had lowered the price, I decided to buy.
I dealt with Rob P in sales and David G in finance. Both worked very hard to explain everything to me and make sure I was able to buy the car. When discussing which options I did and did not want, there was no pressure or constant push to sell me more than I wanted.
Buying a car can be a stressful and tedious task and it’s rare to find a dealership that makes it relatively easy and painless. I would recommend checking them out if you’re in the market for a new car.