Bien Nails

I had been coming here for years because it was inexpensive and all I could afford. Fortunately, I don’t have to use this place anymore. I always asked for the least expensive pedicure, hoping each time for a peaceful and relaxing experience, but instead the entire time heard the techs chit chatting loudly across the room amongst themselves. Not even my earbuds could drown them out. Talking so much they’re not paying attention and one clipped and cut me. It was painful. After the look on my face, she then apologized, however, I’m not sure how sincere the apology truly was because instead of tending to what just happen to me, she began saying something (of course, not in English) to the other technicians and they began to laugh.
In the midst of this mess, I repeated the service I wanted because I had a feeling again she wasn’t paying attention when I told her I wanted the basic pedi. She then raised her voice and in an argumentative tone tried to say I asked for one of the more expensive pedi’s, which is untrue because I’ve only ever had the basic. In a firm tone, I repeated back to her the service I requested. When it was all said and done, I paid for the service I requested. In my opinion, you get what you pay for from this establishment.

I give it a 3 star because I was seen immediately. However, it was very pricey for the services and more importantly the environment in which the salon is in. Both mani/​pedi were done very quickly, the hand and foot massages were only seconds long. Not worth the price I paid. Oh and the massage chair barely worked. Buzz kill. But the ladies were very friendly.

I’ve been going here for about a year now and they do an amazing job! I have brought with me some friends and family and they all seem to love it as well.

Let’s just say I will NEVER give my business to this place based on the sheer fact that I walked in today to ask if they offer gel manicure services. This woman said yes, I asked how much and she replied $ 25 and this is where it went completely downhill… I proceeded to ask if they use OPI products (I am a snob about my products and want the best) and this is where she proceeded to throw a dingy hand towel over her shoulder and with a snotty reply answered to me «we have many products»! That’s not what I asked… I specifically asked if they used OPI products (a simple «yes, we do» would’ve sufficed)… And I asked again, «do you use OPI products»? And in the most rude condescending reply I have EVER heard she answered «I told you, we have many products»!!! She scowled, turned around and started walking away… That’s when I replied «okay, I heard you the first time and this is THE worst customer service I have EVER experienced and I will not be coming here»!!! Nice way to make a first impression lady and long lasting at that! There was nobody in there either oh, and apparently it was take your kid to work day because he was the only one who greeted me kindly at the door… Needless to say, this establishment will most likely go out of business due to their lack of customer service… Will NEVER step foot in that place ever again!!! Can’t even post without giving a rating! So, I actually give them a ZERO but to post, I have to give them 1 undeserving star!!!

The new owner’s husband is all over everyone’s business. I was there this weekend, and noticed he don’t even cleans the instruments in between clients. He rinse them up with water, and gives them back to the tech for the next client. Yeah they do a good job with nails, and pedicure BUT he don’t clean the massage chairs either. All he does is rinse it with water, but don’t put any chemicals to clean them in between. I’m not trying to get some type of fungus. Sad I used to go there for many years, and I barely noticed this was happening today with the change of owners. I’m not going back there again.

Love this place! They are busy, but worth the wait. I have been coming here for 2 months now. Well i used to be a loyal customer but had to stop the previous owners pissed me off. But i needed a pedi during valentine’s day and noticed some changes! Love it.

So I will say this… be prepared to wait. Waited about 15 minutes and got seated at a nice massage chair with my feet in the water. I had really bad cracked heels that hurt. So I needed to get them taken care of… an hour after I sat in the chair I got my pedicure… they were quick and did a good job in my opinion; they look good, plus for the extra $ 5 I got the calluses off my feet (the whole reason I needed to go there) I don’t really go get pedicures just been to the place at Christown and these people are nicer than them.

My friend & I went I get gel manicures and the lady did he shittiest job on BOTH of us! The gel Polish was all over our fingers & cuticles. I ended up peeling some of the paint off just trying to clean it up. Waste of time & money. We WILL NEVER go back to this place. It was not bien!

OKAY… So…I’ve tried this place twice.
First time was the Saturday before Easter Sunday. I understand they were extremely busy because of Easter. I didn’t mind waiting an hour prior to being seated, because I understood I was a walk-​in. I was also speaking with another customer who said she’s been coming here for like 10 yrs or so. I admit I was impressed and wanted to try their service.
I tried their Deluxe Spa Pedicure — includes anything in the spa pedicure plus sea salt treatment, callus eliminator, cooling gel, hot towel, and French tip or design $ 37. I enjoyed the treatment though the wait and it was super relaxing… no conversation as the workers seemed overworked, tired, and ready to jet for the door; mind you it was 720pm and one of the male workers brought in a $ 5 pizza from Little Ceasars a few doors down.
Anywho…today was my 2^nd visit. I went it wanting that relaxing, pampering treatment from before since I felt I deserved to treat and give myself a break from work, kids, and running errands… I signed in at 450pm. I was told to pick out a color, etc. I was seated in less than 10 minutes. I thought, «Awesome! Faster than before!» I literally sat there cross referencing my calendar, paid bills, made appointments for my kids, etc… I realized my toes were like prunes… AND 58 minutes had passed by… oh, no… I am normally a patient person IF customer care is addressed. But since no one checked on me, offered me a magazine, water, etc… I got impatient and quickly very UN-​impressed from the first experience and despite what others have said…
I say this because there were three other women in there besides me. This was a first for me to walk out on a business. I literally took my pruned soaked toes out of the water and walked out…
So instead of a relaxing, rejuvenating experience… I was upset and highly disappointed.
I will not be returning and am still in the need of a relaxing experience and great nail salon. I’ll pay my $ 37 pedicure and 20% tip elsewhere…
Ciao!

The fumes were horrible. When I came here on Saturday, 9÷17÷2011, there was no air quality control here. I got the worst headache and became physically sick after visiting this salon. I thought at first it was just me, but no… my mom and sister were also with me and they noticed the same thing.
One thing that should have tipped me off was that gentleman doing my nails was popping Ricola throat drops like they were candy complaining of a ‘scratchy throat’ — this is becoming more predominant as people begin to show the effects prolonged exposure to cheap, raw chemicals (such as those used in acrylic nails) without protection over a period of years.
Be reminded that this is a place of business with paying customers. Yet the owner or someone who works there thought it was perfectly acceptable to bring their young children to work where they too could make a nuisance of themselves while breathing the toxic fumes. They proceeded to build lego guns and helicopters, then run around the salon ‘shooting’ at people, adding to my already bad experience.
I have been getting manis and pedis for years but after this experience I am in search of a green or organic spa. My experience here was horrible.

I’ve been going here since 2002. I love the service I receive here. I only let Judy (the owner) work on my nails and Annie do my feet. Judy is a pro at what she does, I only need to tell her to «hook me up» and she knows what to do. There have only been maybe one or two times that I didn’t really like my design/​color and I let them know and they’ll start all the way over. I am constantly getting compliments on my nails and toes everywhere I go. Everyone that works here is pretty good at what they do, I only go to these two women because I’m not a fan of change. They are very reasonably priced as well, full set for $ 21 and pedicure for $ 18 (with a hot stone massage… ahhh.). Recently a lot of the stores in the strip have closed down so it looks pretty boring over there now but I’d still recommend anyone looking for a great nail job to try them out.

Why, oh why is it so hard to find a decent pedicure place near Cen Phở? I know that in most other parts of the valley, these are found in every random strip mall… not the case around these parts. I wish I could say that I could afford to go to a real salon every month for a pedicure, but that just isn’t the case.
I’ve ended up at Bien Nails twice in the last three months and I’ve had one good experience, and one bad. The last one was this past Friday afternoon and I declared that I wouldn’t go back there again to my pedicure partner, Jeane F.
I know it is a bit paranoid to think that people speaking another language around you are clearly talking about you. In this situation, I wasn’t being paranoid. My mom used to do this all the time, so I can spot it in a second (even if the language is foreign to me). I’m not down with people talking shit about me in front of my face.
Also, the pedicure was really sub-​par. The massage was non-​existent and it really just felt like they were going through the motions to get us out of there.
Pedicures are only $ 15 here. I asked them to make the total $ 18 which is perfectly 20%. I got a dirty look.
I also had some crazy lady try to use my iPhone and the clientele seemed a bit off on this Friday afternoon.
Not a relaxing or calming experience at all… so, I won’t be back for another pedicure and wouldn’t suggest it to you, either.

On my way to get a haircut, I was sidetracked by a quick look down at my hands. My adventures in being manly by replacing a car battery had done a number on my nails and I couldn’t possibly be seen going to a Tori Amos concert looking all a mess. Since Bien Nail (it means «good» in French) was a few suites down, I decided to go in and have them fix me up. The manicure was your standard mani – file, soak, clip, file, buff, polish. It cost $ 12. But I didn’t feel compelled to maintain conversation, which was tops because «Cops» was on the television.
I plan on going back for a mani/​pedi soon, because some times you just need to spend money on yourself to feel attractive… and I definitely need that as of late.
Hours
Mon-​Sat: 9:30 a.m. to 7:30 p.m.
Sunday: 12 p.m. to 5 p.m.
Walk in welcome