Big O Tires and Service Centers

Brought my car in today (Sunday) to Big O at Desert Foothills Pkwy for a slow leak on one of my tires, I was asked for my number to call me when it was ready for pick up. I never received a call and went to check on my car, it looked like it had been worked on but the shop was closed and my car was left in parking lot, unlocked. I can’t believe they didn’t at least lock it if they couldn’t take the time to call me for pick up. Terrible customer service.

Brought my sisters car in here for a rack and pinion steering. It took a few days to get it done. The price was cheaper than my regular mechanic. They did not seem like master mechanics but they got the job done.

If I could give less stars I would.
I came in for 2 new tires on my Subaru. The cashier recommended that I get 4 new tires since any difference in size would affect my transfer case since I have all wheel drive. I agreed, and purchased the 4 tires.
I came back later and picked up my car. I got on the highway and it started making terrible noises and bucking. I pulled over and checked my tires. I was SHOCKED by what I found. My front tires were a smaller size than the back tires. I checked the pressure and all the tires were overinflated.
I bled the air out of the front tires, and deflated the back tires until they were the size of the front tires. I limped it back to Big O Tires and told them what happened. They did not care at all. They said they would put uniform size tires on if «that was what I wanted». They were not concerned at all, even after making sure I bought more tires because any size difference could damage my car!
They didn’t refund any of my money, or apologize. Terrible service.
My transfer case needed to be replaced a month later. Coincidence? No.

If you have nothing to do but wait this is the place to be. Waited for 3 hrs for an oil change tire rotation and check slow leak from tire under their warranty. If I did not get up to question I probably been waiting a extra hour, before they figured out they was done. Yeah never again. As I stand writing this review my fears have just been realized. They did not check the tires. Escuse ohh he missed my note, it was the first line in the repair bill. So they need 15 min more, i am feeling that oh there is no leak. Can i give them a ¼ star. Unilocal please make this a reality.

So I’ve been waiting 40 minutes for my oil change and went to see where my vehicle was. I found it right where I had parked it and also saw 2 open service bays. Waiting area is cramped but at least they have water. Also they have a really nice Samsung TV for
their advertising but a small cheap quality TV for waiting area. They’re directtv also wasn’t working so time just slowed down.

Thank you to Jesus and manager! Closed at 4 on Sundays, I rolled in at 5:20 with a huge screw in tire, they graciously repaired it! Cannot thank them enough! I have always always always had phenomenal service here! Thank you for helping me and going above and beyond your job!

If you’ve got 3 Hours to waste! This is your place for an oil change!!!
What a morning/​afternoon. I’ve typically had good luck with Big O Tires, but today was a cluster. I called early in the morning to ask about approximate times to complete their oil change. The young lady who answered replied approximately one hour. When I got there not 10 minutes later she reiterated the same information. With an hour to waste I went to the local ACE Hardware which just recently re-​opened to take a look around. I spent a good hour there and then thought, no call, and car hadn’t moved from the parking spot that I might as well get a haircut since nothing had changed.
Got my haircut and decided to return to Big O. It was approximately an hour and a half already into the wait, and when I sat down I was told, «your car is next». Elated by this I said great, and left again to get lunch across the street. I returned after lunch about 25 minutes and to my dismay my car was still in the same spot… I determined that maybe sitting inside the lobby would help.
They moved my car about 5 minutes after I sat in the waiting room. About 2 and a half hours in, 30 minutes after I returned, the young lady who told me «an hour» piped up and said, «your car’s almost done they’re just putting your tires back on (rotation)». A half hour after that the vehicle was brought to the front. Again, 3 HOURS to get your oil-​changed at Big O!
I’m giving 2 stars instead of one because they do good work, but to all that is glorious and good, please give some accurate times to your customers. And if it’s going to take any time longer than an hour for an oil change… You’re certainly not going to get an up-​sell. Big O on Foothills Pkwy, what a disappointment.
For you who choose to get your oil changed here, sit in the lobby, pace back and forth, look annoyingly through the shop window, and stare at the front desk and your watch. For those who want a reason to get away from your family or work, this place is a great excuse.
/​rant

I saw some negative reviews on Unilocal but I thought I might be the lucky one to get some good service here.
Wrong.
I called to get a quote on four new tires and an oil change they said it would take one hour.
3hours later and I’m still here.
I told him that I was going to take my dog on a walk in the park and after an hour and 45 minutes I decided to call them to see if my car was almost done. They never attempted to contact me even though they took my phone number and assured me that they would.
I watched my car sit virtually untouched for over one hour in the garage.
My experience here was overall train wreck and it is still not over.
In the end they did discount my bill and apologized but at that point the damage was done, the appointments I had made previously had to be canceled because this ate up my entire afternoon. They blamed their inability to give an accurate time estimates on their manager Mike being out.

This place has been great. They are honest, and they are really quick. I needed a new battery. I had my baby with me. They dropped it in and I still made the class I was running to. They were just as quick when I had my flat tire. I feel really good about bringing my car there and will do so for any future problems.

Not sure why this place has 3 ½ stars. Every time (twice lol) I call, I get a very sweet, very helpful mechanic. When I explain your issue they let me know what it is, how much it will cost and how long it will take. The restroom is clean, they offer free water and free coffee; very cool with ceiling fans and AC. Which is very convenient for the triple digits in the summer time if you know what I mean. So will I return to this location? but, of course!!!

The only reason I came to this location was that it was a Sunday and the dealership was not open and alternative tire shops were too far away to drive safely. I dropped my car off to replace a flat tire (bought a set of 2 tires) and had to return the next day because one of the replacement tires went flat and now my tire pressure readings are all over the map (which they had charged extra for resetting the sensors). Consequently, I will make every effort to avoid this place in the future. Fool me once, shame on me but you won’t fool me twice!

Ray is back at this location and business has turned around to what it use to be. Great, honest service. I’ve been going here for over 7 years. Dan is great as well. The Warner location is great as well.

I bought a Groupon for 3 oil changes and went and got my first one and everything went smooth. I went back and was asked if I had a punch card and I did not so the manager at the time looked it up in the computer and found my info and saw I had two remaining.
I just went today to get my last oil change from the deal and the manager there Gordon said I needed the punch card and I told him the old manager I guess who was no longer there just looked it up in the computer and told me no need for the punch card, he basically said the old manager would never say that and insinuated I was lying. I did not appreciate that at all especially after I showed him my last service paper that had VISIT 2 on it and also showing I paid 0.00 for the oil change, his explanation was perhaps I had a free coupon again basically calling me a liar.
It is not hard to look into the system and see just like the last manager did that I had done the Groupon and how many oil changes I had left. If Big O wants to make it right and give me the oil change I paid for just look up my info, Lendon Marshall (480) 528‑9488. If not then I will never go back and you have lost a customer. I cannot believe how I was treated.

Warning to Foothills Residents: My son took his car in for service and the manager (TJ) tried to sell us repairs we did not need. They wanted $ 800.00 to replace the pads on the front and rear, and the rotors. Then he told me I need a new tire rod. Picked the car up and took is some where else. They showed me the pads, and they had plenty of pad left, especially on the rear pad. The tire rod had very little play, and did’nt need replacing. The only thing that was really needed was rotors, and even those where smooth, and can go another 6 months to a year– my son drives only 10,000 miles a year.

Thieves!!! Told me I needed repairs, but didn’t bite. Took car to dealer and they said I didn’t need the repairs Big O told me I needed. Don’t these people have a conscience?

One busy place. Four hours or more for an oil change and tire rotation!

Lost my tire center cap, broke my radiator hose. Nice work otherwise.

We’ve been going to this Big O for about a year now.
I’ve had oil changes here. No issues there, except for them forgetting to reset the indicator light both times. Not a big deal. I now know how to reset it myself so I don’t have to make an extra trip if it happens.
I have also had a tire patched ($ 19.99 here, free at Costco) when I somehow got a nail in my tire.
They’ve filled me up with air in my tires on a couple occasions when my light came on (free).
I also bought a battery here and had them install it in August. It happened to stop working over the Memorial Day weekend, so after I got a jump from AAA… DH drove it to Big O. A cell failed somehow. They have a 24 month free replacement warranty on their batteries so it only cost us about $ 13 for the install.
DH had one issue in the past with having to wait all day for an oil change that they told him would be done in a couple hours when he dropped it off before 9. It wasn’t done 6+ hours later, so he picked up the car. He did not have an appointment, so lesson learned.
Overall, we like this place and trust them to do minor work on our vehicles, as needed. They are super close to our home and they are way cheaper than the dealership.

These guys are ripoff artists. Every time you come in there, they’ll recommend new brakes, new tires and an alignment (unless it’s under warranty, then they’ll find reasons not to honor the warranty).
They told my wife that she had torn engine mounts, and that it would be an $ 850 repair. Took the vehicle to Advanced Auto Center, and the technician showed me that none of the mounts were torn. I had some tires with 45,000 mile warranties that needed to be replaced after 20,000 miles, but they wouldn’t honor the warranty.

I really couldn’t ask for anything more… from a tire store. I mean, free cognac and dancers on poles would be nice, but these guys are here to move some rubber and that’s what they do.
They are efficient and professional – I brought my car in for four tires and I was out in under an hour. They do offer many other services, but I politely declined. I like that they ask first though – I hate taking my car in for one specific thing only to have the salesperson come back with a list of other unrelated items they are more than happy to handle for me. Just tires, thanks. They also present several options for tires, and don’t just try to stick you with the most expensive ones while pretending they don’t have anything cheaper. Again, kudos!
The thing that impressed me the most was that it turned out they only had three of the tire they sold me – so the manager upgraded me to the next level of tires for no additional cost. The tires now on my car were $ 20 more/​ea than the ones I paid for.
Good people here – perhaps I’ll return for other services.