Cabinets To Go

We recently purchased an older home that required a full kitchen remodel. We went into the Camelback store with a sketch of our kitchen and came out with a custom kitchen design. Mike, the store manager, was most helpful in giving us our dream kitchen. The cabinets arrived in a timely fashion, and were easy to assemble and install. We feel like we got excellent value for the money. We would definitely recommend Cabinets to Go.

DON’T WASTE YOUR TIME AND MONEY. If I could put negative stars I would. This is my experience and it’s very disappointing (should have looked a Unilocal first!!):
I was very excited in the beginning and even more excited when we first received our cabinets. What is disappointing is the communication with this store and every time we would call in, either Mike or Patricia would answer and 9 out of 10 times we would not receive a call back OR we would have the sense that we (my husband and I) were being ignored once we mentioned our name (which is why the last two times I called I waited on the line and then the last call I refused to give my name and wouldn’t you know it, I got Alex. Alex is the sales rep we’ve been working with). It was sad that I had to resort to e-​mail in order get some sort of response. We were told, by Patricia, that the handles and the soft close hardware would be mailed separately. Handles comes in, but come to find out the soft close hardware were supposed to be with the cabinets when we drove to the store location and picked the cabinets up (the correct info came from the third party contractor Rob). The original measurements of the kitchen were off, but that was due to the warped pantry wall, and Rob not seeing that issue when he first came out.
NOW, we have to change two of our bottom cabinets, return the crown molding (No where in the instructions, and none of the reps informed us that we needed to place two by fours behind the upper corner cabinet, to make up 3 inches on either sides to make sure all would align and so that the crown molding would not bump into the cabinet door), and STILL have to wait for these items to be shipped to us. I requested a refund for the entire setup via email AND verbally, but they sent the contractor to «remeasure» and resell us on solutions (which we’ve been asking for solutions for the past 2+ weeks!).
In the long run, I would NOT recommend this company to anyone. This has been a learning experience and I will definitely be using a different cabinet company in the future.

The store did not have anything in-​stock that was listed on their website and couldn’t order it. No displays, just palettes of cabinets. Sales staff was not helpful at all. Drove 40 minutes to get here, what a waste of time.

BUYER BEWARE!
do NOT buy your cabinets from any of the Cabinet to go locations. They might be inexpensive but it’s not worth it, and that’s IF you actually GET your cabinets! Do yourself a favor and go to
and read the reviews of what their own employees say about this company. Then go to the better business bureaus’ site and read those reviews. They are all exactly what I’ve experienced.
I ordered my cabinets in May and here it is almost September and I am missing one last cabinet. no one will tell me where it is or when it’s coming. To make matters worse, I can’t finish my kitchen without it and I already started the install because they told me my cabinets were going to be in, in July. They were SUPPOSED to be here in June. They said 4 – 8 weeks. I ordered them on Memorial day and well, it’s almost labor day.
The store will not call me back, even when they promise too. I send emails, they’ve never responded to one email. I sent an email to their corporate store and got an email back apologizing but no resolution and no follow through.
They’ve really screwed me and left me in a hard place. to make matters worse the cabinets are finished with lacquer not paint so I can’t match the color exactly. Would you want one mismatched cabinet in your kitchen? I don’t either.
they are not a member of the BBB… i should have done my research first. lesson learned and now I’m screwed.
I’ve made 4 trips to this store and have traveled over 400 miles trying to pick up cabinets that I already paid for.
disgusted,
Melissa