Canyon State Credit Union

Issues:
Card cash redeemable only in November. Unless you happen to close your account after the November payout, everything past that point is lost. I asked about my 30 $ in card cash and was told I’d have to keep the account open with either the minimum to avoid fees or they’d bill me 3 $ per month until I collected my 30.
Few locations and limited online ability. This doesn’t bother everyone, but I travel a lot.
They once tried to charge me 5 $ for a printout of my statement. Apparently it was a miscommunication, and they thought I wanted some official document rather than a standard printout. It still took 10 minutes out of my day and some arguing.
Nothing special if you’re just using checking/​savings. With a bigger bank, I get more locations, quicker service, better online functionality, and am overall much happier with my experience.
They are a small bank without the small bank feeling. This is entirely subjective, but part of the reason I joined was a positive experience with a small bank elsewhere. People there knew me and were friendly. The representatives were hit or miss at Canyon State, some very pleasant and others perfunctory.
It’s not so much that they don’t work, but rather, that they are mediocre in all of the areas that I value as a checking account holder. There are plenty of better options.

We were looking to re-​finance our truck loan and Canyon State delivered. Rate is awesome, service was excellent and we couldn’t be happier.
Thank you Canyon State!

Slow service. Now I know why I do my financial service business with banks and not credit unions. You may have lower rates on loans and other lending products but you pay with reduced service. I received a mailer in the mail to refinance my auto loan at a reduced interest rate. I’ve called the phone number instructed and was told by member services to leave a name and number for a call back from a loan officer. I’ve called so far two days ago with no return call and then followed up today with another call to only be told that due to overwhelming response to leave my name and phone number. As a bank employee that is also a share holder, I probably will leave my business at the bank.