Center For Urological Services PC

Worst service ever. Gave us an appt card for 10:15. They wrote it as 11:30. When we showed up early they never said a word even after I went up 3 times. The 4^th time she tells us the appt was written down for 11:30. They didn’t try to get us in early they are just ridiculous.

Dr. Bigelow is the very best! He is the most highly trained and skilled urologist in the valley. He takes difficult cases that other doctors won’t even consider and fights along side his patients so that they can have the very best outcome possible. I can’t recommend Dr. Bigelow enough — he has seen so many of my friends and they all have had great outcomes with him.

*Update*
After having the doctors office tell me they are not responsible for the actions of the doctor, I filed an appeal and complaint like my insurance suggested. The staff member of the billing office I originally spoke with will no longer return my calls so I spoke to a Supervisor, JoAnn, who tries the «if it’s documented it was done». That may work on someone who has never worked in this field but that is not how the AG, OIG and FBI look at it and I do know what happens when a doctor is caught committing fraud, it’s serious business.
JoAnn then tries to tell me that the billing office is not responsible for the actions of the office and since money seems to be the only thing on these people’s mind the only way to get their attention is money. I disputed the charge they put on my credit card for my surgery deposit. All the claims have processed and they over-​collected by over $ 600. In speaking to the office after receptionist Rachel hung up on me 3 times because she didn’t want to answer any questions I find out that the surgery scheduler Sonya has no idea about billing and doesn’t know what surgeries can/can’t be billed together so this would explain why someone would collect $ 847 on a surgery that can actually only be billed for $ 600. When I question office manager Kimberly about that she has no reason, only that «this is the policy.»
I finally got Leslie the Supervisor of A/​R for IronWood Physicians Billing to speak with me who advised me that it doesn’t matter that the physician is committing fraud, they are not responsible. I also advised her of the office policy of over-​collecting for surgery deposits because they are collecting for procedures that are not billable, in essence fraud, again Leslie’s excuse was «Well, we have no control over what happens in the office.» Being a previous biller/​collector I can say that is very wrong. This office, doctor and billing office are breaking just about every insurance billing rule there is not to mention what would happen if they were audited which is what needs to happen. The physical office and billing office are BOTH responsible. The problem is no one takes the time to report these things. I would advise that NO ONE sees ANY doctor in this practice because if 1 doctor is billing fraudulently they are all doing it because they’re getting away with it. From this experience I will NEVER see any doctor under the IronWood physicians umbrella.
FYI — I was also basically threatened by Leslie at the billing office that I would never be able to do anything about what they were doing as she «had spoken to her contacts at my insurance company.» I immediately contacted my insurance company because this is so far beyond inappropriate there isn’t a word but confirms my belief that the office knows they have acted inappropriately. My insurance company was definitely interested in hearing that Leslie at the billing office was trying to threaten and intimidate patients.

Hopefully this will save someone the trouble that I have been going through with this office. I have never written a review before but I have never been so frustrated with a medical office in my life. First of all they take lunch from 11:30 to 1:30 and in that time you have no possibility to leave a message. So if you are trying to take care of something on your lunch period its not going to happen. Then when you do reach someone in the hours that they are open you have to leave a message for someone to call you back (which is like most offices so I understand that). The kicker is that when they do call you back its about 5 mins before they close so if you miss the call and call back after 4pm then you are out of luck (since you cant leave a message) and then you have to start the process all over again. With that said, if you do reach someone it takes them a good 4 – 5 days to call you back. and then when they do call back of course the suggest you come in to the office of course so you can pay another visit to the doc and pay another copay for the office visit. I left another message for the Dr. over a week ago and as of today have yet to hear back from him or any of the staff. Save yourself the time and frustration of going to this office!

** Hello … Unilocal … Anyone home? This place is now called Ironwood Urology. Please update. Sent you the requested information. :) **
After a long, distressing three months of misdiagnosis galore «Back injury — Go see a physical therapist; enjoy going broke!» «No, you have a 13 cm kidney cyst!» «Just kidding, it’s severe hydronephrosis!», my primary care doctor sent me to Ironwood Urology.
Dr. Bigelow is the bees knees! He was the surgeon that removed my right kidney and is now my urologist.
He was great with me and my family before, during and after the procedure.
Initially, I actually saw another doctor that was leaving the practice before being passed to Dr. Bigelow.
Found that unlike a lot of doctors, he took the time to explain to me what exactly a UPJ obstruction was (I didn’t even ask, wow!), and was quick to reassure me that:
1) Nothing I «did» caused my kidney to die, as it likely happened in-​utero, and
2) Nothing my mother «did» during her pregnancy caused this.
I especially appreciated him understanding that as a serious athlete, getting back to training was of great importance to me. .. While not compromising my safety or rushing the healing process.
Everyone in the practice has been pleasant, promptly returned phone calls, and speedy lab results.
Wouldn’t hesitate to recommend Ironwood Urology, Dr. Bigelow or Dr. Avila to any family and friends.

Dr was ok… Office was awful. Had a procedure performed in May of 2011 and as procedures go, they advise you to get two tests done after the procedure. For the first test, I got the labs done and called the DR office a couple days after… When the conversation started, I explained what I was calling about and without looking for the lab results or much discussion they say… small amouts left, please go and get the second test completed. A couple months go by and I get the second test… I call a couple days later… and they say they did not get the test results. They will call and try and get them. I provide them the the lab info… a couple weeks later I call again and they say they did not get the labs and they will try and get them…
Another day and another call… and they finally say… we don’t process labs at the lab you used… I am like how did we you know I had a low count from the first test? They are unable to answer that question and only reitterate that they only process labs at three other labs.
So basically they lied when I talked to them about the first results and did not even have my labs and did not try and correct the mistake at that time and continued to offer poor service and the run around the next time.
I would not recommend them to anyone; you are treated as a number and there are better Dr’s and staff’s out there.