Domino’s Pizza

We ordered our pizza with an estimated arrival time of 20 – 30 mins. After an hour I finally reached a manager who stated the driver was new and should have been on his way a while ago. I told him I would like hot pizzas and they apologized and said the would remake them. An additional 45 mins later a driver shows up and asks us how we wanted to pay. At that point he tells us the card that was charged was cancelled and we can either give him the card again or pay cash. This is the worst delivery service I have ever experienced and at all costs possible will order from any other pizza place in the area. When the mistake is on their end they should have the responsibility of pleasing the customer and not make it more difficult for their customers.

let me start by saying i used to like it here. they must have changed managment since the past copuple times i came here they sucked! the first few bad times my pizza was under or over cooked me belivining it was a bad day still went back. then the last time i went there i ordered online as i usually do (it was about 7:30pm) i thought it would be a fast dinner to grab before i got my niece. we came 15 minutes after ordering (online tracker said it was done) they told us it would be about 5 minutes before it was ready mind you it was already paid for. then about 30 minutes laters we went and asked and they said it would be another 5 minutes this happened till we had waited an hour and a half. then finally i went and told them it had been over and hour and they grabbed it off the heat rack! the employees all were goofing around and on their phones and not paying any attention to the costomers when we got there they had the doors closed and we had to order through a window which they used to not do till after 9pm. over all the employees were lazy and rude. I feel i wasted my money and recomended thaT YOU GO SOMEWHWERE ELSE.

Ordered online at 915. At 0950 the tracker said my order was here. At 1010 I called the store and they said they would have it to me in 10 minutes. At 1035 when my order still hadn’t arrived I called back again and asked about it. I was then told that we would have to come to the store and pick it up, that they couldn’t tell me anything other than that.

We love the pizza! Extra sauce every time and it’s so good! It’s delivered hot and by great delivery people, as they are very kind and cheery. We are on a tight budget with 5 children, so the online coupons are a big help and their are many coupons to choose from. I would give this a 5 star rating with the exception that when I have ordered during lunchtime, they call me back and say they don’t have a driver in for work yet. That’s a little inconvenient, but it’s worth the wait!!!

I’m not really a big fan of the «new» Dominos pizza. I think this is a case of old Coke and new Coke. Remember back in the day, Coke changed it’s formula to be more syrupy tasting, similar to Pepsi? Then they decided it was a big mistake and went back to «Coke Classic.» I think same thing here applies. I had Dominos «new» taste today and didn’t really care for the change. Behind Peter Piper Pizza, Dominos has been my 2^nd favorite of the pizza chains. I liked the old taste, and I think they should bring it back. They can call it «Dominos Classic.»
I’m not saying I don’t like the new pizza, I kind of like that strong garlic flavor to the crust. But I liked the taste of the old crust better. I never thought the old pizza tasted like «cardboard» like I’ve heard some people complain about. I think Dominos may have overreacted here to slumping sales.