El Pollo Loco

I seriously hate coming to this location. There’s better luck inside but never go through this drive thru. It’s the worst service ever.

Meh. Not really fond of the place but the hubby loves it. Close by and we get some decent coupons in the mail. The family dinners are OK but I miss the tropical elements El Pollo Asada had. The salads are mediocre and I have never gotten one that I ordered. Always a mix up. The new bowls are not so good either. All in all the place is average. The staff is not friendly but they aren’t rude either. The wait time is long and mix ups common. It is a very average establishment which we visit when the hubby has a Jones for it and I can deal with a mediocre meal. It is a shame because it is close to us and it has such potential. I like El Pollo Asada much better and wish they hadn’t been chased out of business by this boring restaurant chain.

I eat here almost every day. The regular staff (I mainly go in the afternoons) is FANTASTIC!!! Always friendly and helpful with anything you need! Food is also great! I’ve had a few issues with the evening staff, which includes forgetting to put part of my order in my bag and having to drive all the way back and get it as well as not being overly helpful with the salsa bar, but all in all, this is one of the best El Pollo Loco’s I’ve been to here in the PHX area.

I went here with my girlfriend. I ordered a steak and shrimp burrito. She got avocado shrimp tacos. When we got our order, they accidentally gave her chicken tacos. I brought them back to the counter with the receipt and they apologized. It took a little bit, but they brought out a new set of tacos. This time, they accidentally added mango instead of avocado.
2 Stars because my burrito was pretty good.

I was impressed with this location!
I rely on The Crazy Chicken for my low calorie lunch needs. I went through the drive through on a Friday and received great service and delicious food.
I will be returning!

I enjoy this place from time to time. The chicken is always fresh tasting and their avocado salsa is my favorite. I like to stop in for a grilled chicken breast with a loco side salad or their new chicken tacos. Best choice for fast food.

Happy and friendly employees and great food. The best chicken anywhere.

slow, slow, slow!

This is no Pollo Feliz from Tucson. The chicken had a good flavor but the beans and salsa left little to be desired. It is another run of the mill chain that cranks out orders of already prepared stuff… boring!

I have been a customer of this location for some time and the food has always been great. The thing I want to mention here is how they handle things when something is wrong. Recently I went through the drive through and ordered two steak
Tostada salads, my mom’s favorite, when I got home I discovered that they had been made as chicken tostada salads, I called back and spoke with the Manager, Francisco, and he was very apologetic and took my name and told me to stop in whenever I wanted and he would buy my mother and I replacement salads at no charge. A week went by and I went in and could not get over how pleasant The manager was and how he really cared that a mistake had been made and that he wanted to correct it. this place is great and they really do care that their customers are Happy, something i think is valuable in this modern world. I will continue to go here knowing that if a mistake is made i will be taken care of by a staff that makes me feel like I matter.

I’ve visited this Pollo Loco about two-​dozen times since review one. This place isn’t bad, nice alternative to BK and Mcdonalds, not to mention Fillibertos. But the reason for the 2 stars is the Maricopa health reviews I found (link at bottom). Now they’ve gotten much better since but the results look rough. WTF was an FBI inspection needed at a fast food place?
The quesadilla here just flat-​out sucks. It should be their première item, instead it costs 5 – 6 bucks and is just way too thin. It almost feels like a half serving. I also tried the steak quesadilla which was 6.50 by itself (no drink) and it didn’t fill me at all. The BRC burrito is a buck and contains just as much food. THE END