El Pollo Loco

Horrible service hot as hell inside and everything was dirty. There was plenty of staff on hand so I don’t understand why the tables were dirty and the salsa bar was empty people were literally scraping the salsa out of the bowls. I also had to take my tortillas back twice they kept calling apart I know they throw them in the microwave, but damn leave them in there a little longer. Needless to say my husband and I will NOT be returning to this location.

I hit up the drive through today for a Mexican Caesar Pollo bowl and they forgot to add the pollo. I mean, really? This location has screwed my order many times in the past, but no pollo?!? Unforgivable. Now all I have for lunch is this tiny bowl of cold rice and lettuce :/

One of the best experiences I have ever had at a fast food restaurant. The few times I have been here the food has always been hot and looks great as well as tastes great. The staff really shines as well. Compared to other locations I would prefer to come here. They are polite and keep this location clean.

This is my favorite location. Not all locations have horchata, an iced drink made of rice, cinnamon and sugar. The Pollo Bowl is satisfying, and the grilled chicken is fabulous. They have a fresh self-​serve salsa bar that has the best salsa verde. I am sad that they no longer have fried chicken flautas. Their carne asada tacos isn’t bad either. Finish your meal off with hot churros.

I know it’s just a fast food service, but these people just look through u like invisible. They will forget ur utensils and ignore u when asked. Family meal without plates nor forks. Not to mention there’s no soap in the bathroom, no AC in the middle of the day. It’s 90′ inside. Apparently this place is ran by lazy people and they don’t want to be there. Food? Just meh.

I purchased the shrimp bowl which only had 8 small shrimps the size of a quarter cost of the bowl was 8 $. This restaurant is more concerned with profit and ripping people off with cheap ingredients I was disappointed and absolutely recommend NOT going I rather pay the extra dollar to go to a real Mexican restaurant. The price is not cheap for what you get but il tell you what the only thing cheap is the quality of the Food.

I was going to give this place a good review. The service was good, the food came out fast (we went through the drive thru), and the price isn’t too bad. But half way through the meal my wife found a wire mesh (like the ones on the faucet in a bathroom sink) in her tostada salad. Not only is this level of neglect dangerous, it is just gross. What if that had been in a child’s food? I don’t think we will ever be eating there again.
Update: I talked to the manager and he offered a full meal replacement. My wife and I went into get the meal and they gave us a very hard time about it. We decided to dine in this time, and sadly more than half of the tables are dirty, both trash cans are overflowing, and the salsa bar is half empty. On top of all that they messed up my wife’s meal replacement and gave her the wrong thing. The worst part about this is that they aren’t even busy. This is a case of pure laziness. Very disappointing.

Waited 30 minutes in the drive thru today… was late back to work and the food was horrible… cold and overcooked. They offered me 10% off, which was nice, but good food and getting back to work on time would’ve been better.

This was a good pollo bowl, although I’m not happy they got rid of the make your own versions. Now, you just get the standard items, but at least the chicken is decent white meat chunks and the rice is usually cooked good. It is a pretty unremarkable item, but yet still a healthy and safe choice at this chain. Ask for less beans because they load that up bowl with plenty of beans.

Beware of the inattentive cashier that will stick her finger in your cup. She also went from handling cash to serving food without washing her hands!
And of course my order was wrong since she wasn’t paying attention.
Sorry Pollo, you are off my lunch list!

Fast food Mexican chicken dishes. The only thing that I do not like it the burritos that have beans and rice with very little meat in them.
If I wanted a bean burrito, a rice burrito, or a bean a rice burrito I would ask for one. When I order a carne asda or chicken burrito that is what I expect to bite into.

Ordered a Bacon Avocado quesadilla… Chicken inside was half Raw, cheese wasn’t melted… Not warm at all. Chips were stale.
Brought it up to an Employee who just giggled and apparently thought it was funny.
Won’t be returning to this location in the future.

I’m a fan of the El Pollo Loco restaurant chain, but this location is not among my very favorites. On this day, for example, they were out of the hottest salsa at their salsa bar. A shipment tomorrow was expected. And the drive-​thru was closed. The workers are very nice, but they struggle with special requests. Today, I ended up with both sour cream and guacamole that I had requested be held.
Why keep coming back? The amazingly healthy menu for a fast food joint. They have a great under 500 calorie menu. Lots of choices (always five, sometimes as many as 10 total) with lots of flavor. I’ll definitely be back. The friendly staff will take care of me even if my order is screwed up the first try.

Fail. Ordered 2 chicken breast and drum stick. Got home 1 chicken breast and drum stick. Not the first time they have done this to me which makes me. Check your food before leaving.

Tried this place for the first time because of a commercial I saw about their new stuffed quesadilla and it was awesome! Had the enchilada one, very tasty. The chicken was spectacular, the tortilla was fresh, the cheese was generous and they had some kind of cabbage in it that really brought all the flavors together very nicely! Only problem was the lobby was smokey. I understand that it was because they were in the process of making their awesome fresh grilled chicken, but it made my eyes watery and cough a little. But overall! It was very good!

The best place for fast food Mexican all fresh made food this place has very friendly staff great burritos

Somewhat Disappointed This Time
My co-​workers and I go to El Pollo Loco because of the tasty and healthy roasted chicken. I say healthy because it’s not fried like most other fast food restaurants. EL Pollo Loco gives guest the opportunity to order dark meat (leg and thigh) or white meat (breast and wing). The chicken goes well with their Spanish Rice and tortillas.
I was just quite disappointed in my most recent visit. I order the grilled chicken salad and to be honest the salad juzt wasn’t very good. The lett e was wilted and the chicken was somewhat dry. However, my co-​workers really enjoyed their meals.
I think I will go back and try a burrito or maybe even a bowl.

I rarely do fast food, but every now and then, I find it convenient, cheap, and oh so appealing, especially when fast food drive-​thru windows exist!
So, on a recent Sunday, upon realizing that I had two hungry kids in the car and nothing too appealing at the house to eat, I made my way toward El Pollo Loco, entered the drive-​thru, and within 10 minutes, was headed home with a feast for all!
I ordered a salad for myself, some chicken nuggets and sides of mac and cheese, corn, broccoli, and french fries for the kids. However, I arrived home to find that they forgot to include the broccoli. Bummer.
I liked my salad and the kids liked the nuggets and fries. The other stuff, not so much, but there’s always something that doesn’t get eaten at my house with 2 little ones that are hit and miss picky eaters.
I noticed El Pollo Loco offers some family style meals and everything is moderately priced, so I may just return again soon to try more from the menu.

Recently moved to Phoenix, and this place is in my neighborhood. El Pollo Loco is overpriced food with very small proportions. I spent like $ 10 on some quesadilla’s and they came with a small packet of tortillas and mushy salsa. I’m a skinny guy, but was still hungry after eating this. The staff at this location seemed uninterested in their jobs both times I tried out them out. Not worth it.

I usually don’t like to review chain restaurants but I have loved El Pollo Loco since birth! I feel like this is a great alternative to eating fried chicken. I find myself able to eat a full meal with out the guilt that comes with eating McDonalds or Popeyes or any other fast food. If I’m in the mood for something super healthy, which I haven’t been in a while lol, I’ll go for their humongous chicken tostadas. The whole thing is delicious including the taco shell bowl that it comes in. Their chicken is just amazing. You can taste that it is freshly grilled after marinating forever. Even though it is fast food, it doesn’t taste like it! On the more regular occasion we usually opt for the family meal that comes with 8 pieces of chicken, 2 large sides, a salad and dessert for about $ 20. Macaroni and cheese is my side of choice; super cheesy (probably not healthy). We get some flour tortillas and make little tacos with the chicken, salsa and rice (Eric likes to put Mac n cheese in too). Even if its just the two of us, I love taking the leftovers to work for lunch. I love their salsa, so much that we can never go through the drive thru bc I have no shame and need about 15 salsas :). El Pollo Loco is my fast food of choice!
P. s. the staff is super nice, they messed up on our order and took care of our next meal!