Enterprise Rent-A-Car

DO NOT RENT HERE! This location won’t let you rent here without a major credit card. So I used my card that has a 300 max limit, even tho I have a debit with plenty of money to cover all cost. While on my trip I get a call from enterprise saying my card is maxed out and I need to bring the car back emeditly or it will be reported stolen! I told him I can pay right now with a debit card. He said no, they would not under any circumstances take debit. This was a Saturday and I was attending a wedding 600 miles away in California. To make a long story short, beware of this rental company. I upgraded to a sport car which was dirty and obvious signs of a heavy smoker from previous renter. They obviously don’t clean inside or out of car. My overcharges were astronomical and the man on the phone was so rude I was in tears. This was the worst experience I have ever had with any type of rental company. I WILL NEVER RENT HERE AGAIN!

Great and friendly staff.

Such a terrible customer service experience! My Mom was coming into town to visit and wanted to hire a car. We picked it up with no issues but then a few days later she noticed there was a small issue with the vehicle. No big deal, we will just return it for another one. Our mistake was doing this on a weekend. The first person we spoke to on Friday was great, said just to bring it back and they would swap it straight out. We should have gone on that day but due to other plans we couldn’t get there until the weekend. What a mistake. When we arrived we were told there was not another car of the same level that we had paid for and we had to take some very small vehicle. We explained that we didn’t want such a small car as we have children who will be riding with us and we needed something bigger. I understand that sometimes these things happen and we would have been happy to work through solutions. However, the ATTITUDE we received was so appalling it was apparent the guy simply did not care at all. At one point, he actually said the words «I am not even an employee, I am a consultant so my care factor at this point is minimal!!» You have got to be kidding me. Will never use this company again!

you know all of you guys are great…(front desk, the people who pick who pick you up, you know who you are…:)
Really love all of you…
Been with this location for nearly 10 years… the only down side is too many changes… to the personeel, in which is a great thing to move on, but i get used to all the people all the time. and miss the people that go…
G.Lowenstein

Hi it’s me again giving a To: Jose the most Personable DM to have had the 2844 N. 44^th Street, as a location in his jurisdiction It was a delight to see how well the staff was run and what he instilled in every staff member. As one member left this facility, be it promotion or training at PHX Sky Harbor, the new staff was well trained to follow rules, which made this office a great Rental Location.
it may be small inside but, the personal attention you as an individual receive far out-​weighs the size of its interior. I will keep this location as my favorite! To all Past and Present employees whom I’ve had a chance to interact with at this location. Thank You!

Recently had an auto accident which put my car out of use for a few weeks and my insurance company sent me to Enterprise. I found the staff to be friendly, helpful and very courteous. Not your typical rent a car company personnel who seem to be there because they have to. I’d recommend this business to anyone.

I use this Enterprise because it’s really convenient to where I live. Always fast, friendly service; I’ve never had a issue with the staff or any of the vehicles I’ve rented. Enterprise has a good loyalty program and being a Discover card member, you can sometimes get addt’l discounts and upgrades, which sweetens the deal even more. Since I live close, I’ve hitched a ride home from the rental office on multiple occasions and as I stated before, the staff has been nothing but professional and pleasant to deal with.

Why would you give out a dirty car?
Seems the previous renter was a e-​cig user. Windows were covered in a film that we cleaned off while filling the tank.
Asked for directions to get us out of town and on our way to Sedona… Taylor suggested we take US 10… it was closed for several miles around Phoenix.
The Chevy Malibu was hard to drive. Very difficult to see out while in reverse.

I am not a frequent Unilocal user. Enterprise had sent me an email asking for a review, I usually use Trip Advisor. Booked a reservation and arrived when I planned. The vehicle was ready, but it smelled like someone had smoked in it. I was upgraded because it was the only other vehicle available. Nice. Thanks.

I’ve rented cars from Enterprise offices dozens of times over the years for both business and pleasure trips, and I’ve generally had really good experiences. However, I will not be renting from this location again. This office is cluttered and disorganized, their parking lot is dirty like you’d find at an adult video store, and the service is pretty juvenile. When I called for my most recent rental at about 1:30pm on a weekday, I was told that the office was very busy and no one was available to pick me up. As I’m in good shape, I decided to simply walk the 2.25 miles to their office. But imagine my surprise and frustration when I arrived on foot about 45 minutes later to an office that was devoid of customers, and all four male employees were sitting on the edge of a desk talking casual BS among themselves. When I walked in, they just looked at each other for a moment, obviously none wanting to come to the front counter to assist me. After one finally came forward, the conversation among the remaining three continued with one of the employees using the F-​word at least twice in the story he was telling. Then that employee realized what he’d done, and very awkwardly yelled two apologies at me from across the office (neither of which I responded to), before nervously shuffling his coworkers off into a private room. To make matters even worse, the employee who was assisting me then took it upon himself to begin apologizing for the behavior of the other employees. Too much! Then they always ask customers when they leave if they are completely satisfied and if there’s anything they could do be better. I’ll say.. !!!

Terrible service. They are so unorganized took them forever to pick me up when they said it would be 30 minutes they took an hour in a half. Do not rent with them.

Just a note to send some extra «woots» out to the boys at the 44^th Street & Thomas location. While I have loved being professionally taken care of by the females of Enterprise as well, the current crew at this location is topnotch. Very professional very accommodating and that’s tough when you’re one of the busiest rental car companies in town and you juggle high demand for everything from spring training to ASU graduations to Nascar, golf events, you name it.
Sometime (OK most of the time) Enterprise rates are the highest, the service is well worth it when you are traveling for business or pleasure — pop for the best, you’ll be so glad you did.

I’ve used Enterprise and this location for years; it is always a pleasure to see the molding of young professionals at this business. It starts with the professional dress then very patient manners. This fall, I arranged for a rental that coincided with multiple local sport events, which increased the demand for rental cars. The morning of the pick up, this office had only one car in its lot but had been promised approx 50+ vehicles, the prior evening by another location. Aside from lack of sweat, the service professional never wavered from the effort to get us into a car. We thought a few minutes in the parking lot on the one option (a truck) and another option with better mileage rolled in out of their car wash. He promptly agreed to rent us this luxury vehicle without added costs. It is refreshing that Enterprise provides the young employees the broad authority to meet the customers needs. Thank you!

I always rent from here. Great service. All my vehicle needs are always met at a great price.

Enterprise is great in general, and this location is one of their best. We save a bunch of money renting off-​airport so we are willing to put up with the inconveniences, but here in Phoenix it’s easy. The Enterprise folks pick us up at the Sky Train station and get us to their office in very little time and no extra cost. They do the same when we return the car. We fly to PHX a few times a year to visit the family and have not had any trouble with Enterprise.

I have used Enterprise in other locations many times before and the agents were always VERY helpful. This time at this location the two agents who helped were both VERY busy but also not as friendly and the check in agent was a little surly and arrogant. The car was great and rate was fine but service was lacking.

I was slightly leery about renting a car after reading some of the reviews. But then again, most people really only write bad reviews for rental car companies. I booked through Priceline and got an awesome deal for a compact car; the amount I paid for 6 days was equivalent to the amount previously paid for a 3 day airport car rental. Enterprise had no problems with my reservation and they had a driver pick me up from my apartment (providing an hour window) and straight to the rental car location.
The actual location is very clean so they apparently really stepped up their game. Its definitely not as chaotic as a airport rental company and the car they selected was clean and pretty impressive for a Hyundai. The attendant also reviewed the entire exterior of the car with me before sending me on my merry way. Returning the vehicle was also straight-​forward. Since I had to catch a flight immediately after returning my rental, they gave me 2 options: (1) Call earlier that day and schedule someone to drive me to Skytrain for free, (2) Call 10 minutes beforehand and they arrange to have a taxi waiting. Since I did not want to risk taking the Skytrain for the first time, I opted for the taxi and they gave me an agreement slip which made the cab ride a $ 12 flat rate (the meter read around $ 12.60 so I saved some spare change).
Overall, everyone was professional and friendly and I would highly recommend renting a car from this location. As corny as this may sound, this is truly one of the best rental car companies I have come across.
One tip: I believe the hours listed on Unilocal indicate that they open at 7:30 AM. However, when I called, they did not open/​answer phones until 8:00 AM.

Made reservations months in advance and no car was available.
Screwed up the whole first day, as it was dedicated to finding a replacement.
Had to go to the Sky Harbor for a car but almost three times the cost. They had many cars there and we had to rent one there, which leads me to believe that there was some type of bait-​and-​switch here.
One of the supervisors helped us out a lot in receiving a discount, but that was too late.
This place was unreliable and when you need to be at an important occasion, you can’t rely on them here. A man at the hotel the first night had reservations too. The next morning, he missed his appointment after they told him he was set.
Nice, nice people, but the service left a lot to be desired.
I gave them two stars only due to the girl behind the counter had tried her best. It wasn’t her fault. The decisions were made above her.

Edit: I give out countless 5 star reviews. I very rarely give a 1 or 2 star review. I believe in being honest and sharing my experiences. I am a reasonable person and very easy to please. However, I am so disappointed with this experience that I had to share. Yes, the unreliability of Enterprise DID ruin my day trip to Sedona. My time off is very precious to me. Yes, there are two sides to every story but I suggest you take my experience seriously and book with another company.
We reserved our car a month in advanced. We were to be picked up the morning of.
Due to some confusion on time (not sure if it was 8 or 9am) we called them the morning of to see when they could pick us up. It was then that they told us there were no cars available, and there wouldn’t be «for hours». To clarify, our rental was reserved for 9am.
We asked if we could wait in our hotel room, just a few miles (literally 3 or 4) down the road, instead of in the cramped office. We had the room until noon so we’d rather be comfortable. They said, no problem, we will let you know when your car is ready. At NO time did they lead us to believe we were not in line to receive a car, quite the opposite actually.
We received a call at 1100 saying that they had a car available for us. We went down to the hotel lobby to wait. We called at 1130, they said he was still on his way. Mind you, we were just a few miles down the road. We called at 1200, they said «the driver said that nobody was there so he left». We verified the right hotel, again. Are you kidding me? Finally they come and get my husband and I at 1230. When we finally get there they tell him there is no car available but they will put him in line for one.
— Enterprise lied to us. When we got there at 1230, they told us they would NOW put us in line for a car. They couldn’t do so before we came to the location. So, we were now behind other people who had reserved cars for later than us (10am or later), because we were not «in line». Are you kidding me??? This is the most shocking thing of all. So for those 3 – 4 hours we waited at our hotel room, we were not even in line!!! We asked, well, why did you call us at 11am saying we had a car? «That was a mistake». When they said that, I then realized that they were playing us when they told us someone was on their way to get us. They probably realized their mistake and were trying to push us off as long as possible.
Any reasonable person would realize how downright ridiculous this is but this group of customer-​service-​idiots apparently thought it was A-​Okay. I mean, I just. can’t believe they thought this was okay. «Well these people have been waiting in the office, what do you want me to tell them?» I responded, «You tell them that there are still customers who are waiting for a car they reserved ahead of you, but they decided to wait at their hotel due to the fact that we only have FOUR CHAIRS HERE». You should all be fired for being so totally clueless.
… For the record, this reason ^^^ is 75% of the reason I am writing this bad review. …
— We didn’t get a car until 4pm. People who reserved cars for later than us, got their car earlier than us (though I don’t think anyone received a car much before noon — really am still not sure what that call at 11am was about). We were only in town for that day and the next. Without a doubt, Enterprise completely ruined our day trip to Sedona and the Grand Canyon. We didn’t have enough time to do everything we had planned on. To add insult to injury, we were now stuck in rush hour traffic trying to leave the city.
— I personally witnessed at least 4 or 5 different groups of people who came in to pick up a car for their reservation who subsequently left after yelling how ridiculous it was. I don’t blame them.
— Also, as we are sitting there, I look over to see that there is a beer can sitting on the desk of an employee, in full view of every disgruntled customer. Alcohol at work, awesome. Alcohol at a car rental establishment, where the employees presumably operate the cars at times. I’m sure Enterprise is just super proud of all these people. I attached the photo.
— Completely unprofessional establishment and I will never, not in a million years, rent from Enterprise again. I will never trust them again during a vacation.
In full disclosure, they paid for the car for the day and in all honestly, it made absolutely no difference. None. I believe my husband spoke with the regional manager and there was nothing that could be done. «You can’t make a car appear out of thin air.»
Their reason for all of this– The employees of Enterprise stated: «Our boss overbooked us. We’re sorry.»
DO NOT BOOK WITH THIS COMPANY IF YOU VALUE YOUR TIME!!!

Jeff and his assistant manager (cant remember her name) were seriously f-​ing awesome. The customer service is A+ in my book!
The next time I am in need to rent a vehicle… I AM COMING TO THIS ENTERPRISE!