Ethan Allen

I’m leaving off a star because, like others have said, furniture is often late.
Now, with the bad stuff out of the way, I want to praise Ethan Allen! Our furniture is gorgeous, made in the USA, and tailored to our exact aesthetic.
We worked with Marylin, who is absolutely fabulous. She is able to navigate the several different style preferences in our family. She has excellent training and credentials, too.

I wish there was a rating of «0» stars.
Furniture that was ordered in November, promised end of Dec, and 1^st week of January still isn’t here. I was told 2 weeks ago by Cindy, manager at the Scottsdale store, that both sofas were being put on the truck back east, and the «absolute latest delivery
date» is Feb 9. My husband called today to check on delivery. Sofas aren’t in AZ, and my leather couch is on the production line… REALLY!!! 2 weeks ago I was (lied to) told it was being put on a truck!!! Cindy told my husband delivery would be in late March. I called Cindy and told her I want my deposit back ($ 2000 of $ 6000). She will not return it. Will not let me cancel my order. I would never have ordered furniture from them if I knew delivery would be 4 ½ months, at best. I’m sure the employees at Ethan Allen new this, as who would wait that long for furniture? Are they told to LIE to customers? I told Cindy that I now want furniture from their showroom delivered to my house, until my order comes in… «She’ll call me back…» That was HOURS AGO, and she hasn’t called back… BIG SURPRISE. Tomorrow I will be contacting the BBB, the Attorney General (to see about canceling my «contract»), Ethan Allen corporate office, and the Phoenix TV stations. Hoping the TV stations have a «consumer advocate» to work on this publicly on my behalf. I’m sure I’m not the only customer that they have pulled this on.

My husband and I went into Ethan Allen looking for a dining room table. We already knew which table we wanted from the website. When we walked in we were not greeted but instead the receptionist looked my husband up and down and just stared at us. Pretty much gave the impression we didn’t belong. I didn’t know you needed to bring your W2 to be respected! This store lost a sale not because of product but because of deplorable customer service.

After stopping by Ashley Furniture, we decided to stop here on our quest for nightstands. When we first entered, we were greeted by what looked like a receptionist. The front entrance is large and has a large wraparound desk with two ladies sitting there. It was a little off putting, like I needed to make an appointment to view the furniture. Undeterred, We started to wander around looking at the different displays. Compared to Ashley Furniture, this place is tiny. It was like a bunch of bedrooms crammed together and then a large open space with just tables and books of fabrics. Luckily, we were not followed around be an employee dogging our every step but my husband commented that they probably didn’t do that because they didn’t think we’d buy anything. Well, they were correct because we didn’t find what we were looking for. Not too impressed with the selection and the overall «cold» experience.

I hate looking for furniture! I do.
Over the years, as things have worn out, we’ve found ourselves upgrading some our sofas, love-​seats and other furniture. As I’ve stated above, the process is not very enjoyable to me. It’s probably has more to do with the original care and expense we took in buying the pieces. But in the end, kids, animals and bad movers have taken their toll.
Ethan Allen is one of those relax places. It makes me feel as if I’m in someones home, rather than a furniture store. They greet you at the door. Politely ask if you need help and then leave you alone. That’s works for us, because we know our preferences and just want to browse until we see it.
We first started shopping in Ethan Allen back when we lived in Connecticut. Styles have changed over the years, but the quality work of their crafts-​folk hasn’t. We have some pieces that are over thirty years old and still in relatively good condition. That’s quality. And, our salesperson has been very helpful and willing to work with us. That’s customer service.
Enjoy!