Francis and Sons Car Wash

This place is unreliable. Came at 2pm this afternoon yo ask if they can handwash my car and was told yes. (My sunroof leaks) Also, asked the clerk what time they close today he said 5:30pm. So I come back at 4:45 which is more than enough time to wash the exterior of a car, However after they take my car to get vaccuum they call me back out to tell me they dont have time they are too busy. This is the second time I come here and they turn me away after starting on my car. NEVER AGAIN.

Terrible, the attendant was flirting with my wife she was ignoring him and when I went to the Manager he basically waved it off. Expect sexual harassment here, when you see the workers you’ll know to keep the kids in the car.

Awful. I call this place «convict car wash».
So recently I made the mistake of coming to this car wash as it was closer to me than the other place I normally go to. That turned out to be a mistake.
First off, unlike other car wash locations I’ve been to, this place appears to have only tattooed «tough guys» working there. When I pulled up, they were all sitting around and looking at each other, trying to decide who would help me. One guy reluctantly got up to help me.
After telling the guy what I wanted, another guy came up to me and got a little too close to me while he was trying to up-​sell me other services. While he wasn’t unfriendly, I got the feeling that he was trying to intimidate into upgrading by getting so close to my face.
I wasn’t intimidated, but after looking at all these tattooed up guys with teardrop face tattoos, it was obvious that the owner is likely employing folks right out of prison (they get tax breaks for that). While I do understand that people need a second chance, I also noticed how bad the service was.
None of these guys seemed to care about doing well at this job either. When I finally picked up my car, I had to point out every area they missed, which was the entire exterior of the car near the bumper and tries. The inside wasn’t done at all either. I just gave up and left.
If you come to convict car wash. You get lousy service and a lousy job done on your car.

Paid extra to get a detail done instead of a regular wash and I’ve gotten a way cleaner car from other car washes with just a BASIC CHEAP CAR WASH! Waste of every penny I spent there, they didn’t even wipe down the inside of my car at all and left a wet towel mark on the top of my car… This is why I paid for a DETAIL to get a clean car. I will not be back.

Worst experience of my entire life as far as customer service! Will never come back here again, ever! I pulled up this morning into the vacuum lane where you usually park when you first get there and wasn’t sure if they were open yet & saw some guy sweeping at the end of the lane so I rolled down my window to ask him. He was visibly annoyed at me and saw him roll his eyes and he at first just ignored me so I asked again. He then pretty much yelled at me; yeah, move your car, can’t you see I’m sweeping here?!” I was floored not just because at how he thought he could talk to a customer that way but also because I wasn’t blocking him or hindering his sweeping in any way because I wasn’t even pulled in all the way into the lane. I also would’ve been perfectly happy to pull back out and wait a few minutes off to the side if I had been asked to do so in a professional, courteous manner! I then attempted to move to the next lane where he angrily gestured for me to move to and I had at that point already planned to confront what had just happened and asked him to move the trash can for me because it was in my way. He did not and just rudely told me to just park it which I did and exited, I was angry at that point. I told him that he wasn’t allowed to talk to me like that and it became a yelling match! I asked for his manager. Some guy came out and who had a rude and annoyed demeanor as well, claiming to be the manager. He was not apologetic whatsoever, defending his employee. He proceeded to cut me off mid sentence and asked me what kind of wash I wanted, rolling his eyes as I was talking so I admittedly lost it. I yelled at him that this point that I wouldn’t let anybody there come near my car now after what just happened. He just smugly said ok then, bye. I work in customer service myself and I’m not some hot head spoiled princess. I used to come here every week. Never again! They lost my business for good! Last week I witnessed another customer asking for the manager because a worker was being rude but I didn’t see or heard what had happened but now I can totally see how this seems to be a common problem. Used to have a great service advisor there. Not anymore. Totally shitty, lazy people working there now!

I just purchased a new to me car and it was filthy, I took it here to have a full detail. I added having my headlights cleaned as well the windshield cracks filled. I was very disappointed.
The headlights look the same to me and I had to remind them to take care of them.
When I arrived my car was the only one for detail and there was only one person working on it and at times she would disappear, then someone else would come and the same thing. No one was consistently working on my car.
There were obvious spots they missed that I noticed days after, the windows were spotty and not cleaned in some of the corners.
The rugs were given back to me soaking wet with water, you would think they would have a machine to suck the water out.
After $ 160 I expected a spotless job, to be over the moon impressed, I could have done this myself and saved $ 160!

This is no longer Francis and Son’s car wash. I walked into this place and tried to use my Groupon and the cashier told me it is no longer Francis and Sons anymore. I had to pay full price for my car wash. It would have been helpful for them to post new management signs outside so a customer can know what to expect.

First time here and was going to use a Groupon for Francis & Sons only to find out they are now under a new name, Bethany Auto Spa. I was about to find another location but the check in attendant offered a VIP service at less cost. Since I was there I took the offer and I have to say the gentleman who serviced my car did an amazing job. My ride looks brand sparkling new. The inside of the wait area needs a bit updating but not too bad otherwise. No upsells either. Definitely will be back. My only regret was not getting my attendants name. Hopefully, they are all as good as him.

Second time here, and not a single problem. They do a great job here! Oh, and that 1 negative review is absolutely ridiculous. Makes little to no sense. These guys actually do an excellent job!

All I wanted was for my car to be cleaned. First I get there and as one of the girls is vacuuming my cat she’s looking at her phone. Second there’s like 2 cars being cleaned, mines being the 3 and there’s like 6 people. Lucky the older lady there was about the only one doing her job. She cleaned it and the girl who. from before was vacuuming my car starts to clean it again. Anyways I SPECIFICALLY asked for NO air fresheners. This guy comes up to my car and starts to spray air freshener. Ugh! I was very frustrated and NEVER will I go there again. All because I didn’t want to drive to my regular car wash