Gardens By Chilo & Susanna

Unreliable, inconsistent, lack of communication, and untrustworthy to name a few. Demanded payment for work that they insisted had been complete when it clearly had not been and still is not done (have photos and video to prove it).
Planted new plants/​trees throughout yard only to tell me after-​the-​fact that the timer on the water irrigation system was bad and all plants were going to die if not repaired right away — and that they would not warrant the plants if they die nor fix the problem with timer.
Did not listen to colors that were requested and installed brick that was specifically requested the color to avoid — in two separate locations. Failed to come back out and correct.
No respect for time frames or deadlines — would not show up for week (s) at a time with no communication or suggested times to re-​schedule.

Horrible customer service and follow up. Will never recommend them to anyone. They treated me as if I was an inconvenience. If you want to know the story, please keep reading.

I sent a request for service/​maintenance on June 26^th asking Susanna if her company could fix the bunched up artificial grass around the bases of my trees that they had installed last year. No response, 3 days later I send another one. 3 days after that I finally get a response (almost a week later). A whole week goes by without acknowledgement. I can get the guys to come out next week Susanna says. Great! I am excited to have gotten a response. «When can they come out?» I get no response… 4 days later I follow up: «That’s great! When can they come out?» Still no response. The end of the next day — «I haven’t forgotten about you. I should know tomorrow.» In my mind what happened to some type of update since the 26^th of June? It is now July 9^th. The update from «I should know tomorrow» did not come until 2 days later. Finally I get an email stating that she came by to look at my trees and it will cost $ 868 to trim and remove debris — they did it for half that last time. I responded with «Wow», please just look at the grass. Her responses became very short and cold, as if I was a nuisance or even an inconvenience. At the end of our conversation (July 13^th) she asked: «What do I need to look at in respect to the grass?» That let me know she didn’t even care since «Respect to the grass» was on the 1^st request back on Jun 26^th. Such an enormous waste of time…