Greyhound Package Express

*continued from original review*: and after having to pain-​stakingly explain to them why I couldn’t get through to claims (as they of course gave me the «you’re so stupid, this is a call for claims» kinda spiel when I told them why I was calling), they checked into the matter. They told me a guy named Gerald Love had received my claim and gave me a claim number I could use for calling the claims line, but to give it a few days.
Surprisingly, a few days later, I got a letter from Mr. Love asking that I substantiate my claims for the value of the items that I listed as lost on the form and to mail such substantiation back to him. Well, I gathered up receipts and found the items online with their approximate price tags for some of the rarer/​older items for which I had no receipt. Packed it up in an envelope, and sent it.
After a week or so, I called the claims department with my claim #; however, the automated system informed me that number was not in the system. I called the main line again, verified my number, then tried to call claims again. Still no dice. In trying to talk to someone through the automated system, I again landed in an employee mailbox area. After getting no updates from Gerald Love for weeks, I called Greyhound about a week after Christmas. The customer service folks informed me that Mr. Love «had just gotten my package yesterday» (despite being sent a month before; are they implying USPS is as inadequate as Greyhound is?) and that he would for-​sure e-​mail me the next day.
Guess who e-​mailed me the next day? I dunno, but it sure wasn’t Gerald Love. He didn’t e-​mail me the next day, either, so I called Greyhound customer service again, this time demanding a direct line to the fellow. After some reservation, the lady gave it to me. I have called this number a great deal since I got it, but only ever get a voice-​mail, to which I have left very patient and low-​key messages asking him to call me back. Such a professional, this Gerald Love.
Besides ol’ Gerald, my wife has dealt with a Selena Mendez of the claims department via telephone, who asked her to send the documentation through e-​mail, which we did. No response from her on that or any further inquiries, either.
So, as of this writing (late April, 2013), it has been over 8 months since my package has been lost, with neither an apology from Greyhound, nor an update on the package status (yeah, I know it’s gone) or some kind of repayment for the loss. In reading online, I have seen numerous horror stories of the like for this company, in both shipping and general bussing.
The best advice I can give to you is stay FAR, FAR AWAY, and tell your friends to patronize travel companies who do more than rely on a name to garner customers, but actually have some accountability.