H2O Concepts International Inc

H2O Concepts — Phoenix, Arizona
As a consumer, spending $ 4,500 for a complete water conditioning system, my experience with the product performance is very satisfactory. If you are considering this company, the product technology and the overall results are great.
However, be aware that H2O Concepts installation and post-​sale service is poor. Following installation of the equipment, and within a week, the plumbing began to leak. I am a RN at a medical hospital and so needed H2O Concepts to come to my home to repair the leaking pipe after my scheduled work hours. The company stated it would be one week as they do not perform service after business hours. After learning this, I told them I would contact a plumber to correct the leaking plumbing, before any water damage occurred to my floor, and send H2O Concepts the invoice. I took photos and forwarded them to the company with the plumber’s invoice, and their manager, Cheri, said they would not pay the invoice. By the way, my plumber corrected the water leak in less than 10 minutes.
So please be informed that H2O Concepts has a poor record of installation and customer service record. Now I learn that others have had similar poor customer service from H2O Concepts.
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I ordered H2O Concepts water system in Sept 2014. First, I met with the salesperson Karen. She came with the typical overview of product and their certifications. I already did my homework so i knew i wanted to give it a try. I was given most discounts that were promised online. I had to remind Karen I also received a factory discount. I wont have gotten it otherwise. H2O System was installed 2 days later on a Thursday and Tom the installer was very good. He gave me the literature and i signed a few papers. I was told that it would take a few hours for salt to clear the pipes. I still had a salty taste so i called Friday for them to return. I called the home office and the person was very nice but told me no one was available until Monday. I called early Friday afternoon and no one could help me !! I just paid over $ 4000 and no one could help me ??? I had to go all weekend into Monday afternoon with salt water. I called my salesperson Karen for help on Friday and she said call the office and that she wasnt techie. She was not willing to call people in my behalf to help me out and never returned any of my followup calls. A hands off salesperson once she has you sign on dotted line. Very unprofessional. I called and left a message at home office if i didnt get a service call to remedy my issue on monday I would cancel my order since i had 72 business hour protection to do so. A techie Ken came Monday afternoon who was very polite and flushed the system rebooted it and tested every sink for salt or bad chemicals. It all checked out. Both techies Tom and Ken as well as home office receptionist were very professional and helpful.
As for the salesperson Karen. Very unprofessional and only out for a signed contract with absolutely NO CUSTOMER SUPPORT DESIRE. Its a family owned business clearly lacking sales professionals that care to get involved when the customer who just ordered a system needs help.
Karen was a hands off sales person that never called me back. Her professional integrity is questionable. She really made my experience with H2O Concepts a poor one. All she had to do is get involved and follow up with me. Neither was done.