Hideaway West Bar & Grill

Melanie, the bartender, was incredibly unpleasant. She never smiled, welcomed us, or acted as though we mattered. Even the cooks told her that she should lighten up. She was very rude to my friend, and practically got into an argument about the bill. I understand that one may have a bad night, but bartenders make their money through being hospitable. And she was not.

Just met the rudest bartender I’ve ever met. Melanie should get a lesson in customer service. She’s insecure, gives shitty service, and doesn’t know how to treat customers who aren’t there to flatter her.
The cooks even told her to smile and be nice. She flat-​out yelled at me when I asked about my bill .
I haven’t been here often; I’ve only been here two times. Both times, the bartenders were terrible. I don’t plan on coming back.

The food is one word AMAZING… Friday night steak dinner is wonderful and only $ 7.99. JALAPENO POPPERS ARE THE BEST! wrapped in bacon and grilled. … recently renovated bar and grill with a great staff and friendly atmosphere.. KARAOKE HOST TAO is seriously the BEST with a huge selection of music.. all walks of life welcome!

The food is outstanding and the drinks are very reasonable. Some of the regulars recommended the chipotle mango wings which were delicious. Their sous chef has created some great recipes. The French Dip is very tender as well. The bartender serving me was certainly on her game and provided great service. Even the recent new owner came over to greet me. I highly recommend the Hideaway West for anyone looking for a pub that offers great bar food and cold beer at very reasonable prices. Will definitely be going back there.

I really love their homemade hamburger and we will come back for more hamburgers and love to watch lots of different channel on TV.

We really like what Keith has done to our olé watering hole! The food is up at least two notches and the bartenders are awesone! They always have great shots and food specials going on! Thank you!

I came in with my father. I was visiting from out of state and the bar tender refused to serve me alcohol. She would not give me a valid reason. When I asked to speak to the manager they could not inform me of why my id was not valid. The bartender was rude and I would not recommend this dump of a bar to anyone.

I like this spot — its a cozy dive bar.

Went in today just at the end of the Packers/​Cowboys game. The patio looked like it was very full but there were tables available inside. The bar was pretty full but there was a seat near the end in front of the grill. After a few minutes a grumpy bartender asked me what I would like to drink. I ordered a pint and asked for a menu. She brought back the not very cold pint and menu and then forgot about me for about 15 minutes, maybe 20. When she finally returned, I ordered the patty melt w/​fries. It was ready soon enough and I was served (by the cook) a decent patty melt made with white bread rather than rye. The fries were ok. The bartender never checked up on me even as I was looking around because there was no condiments or salt and pepper. No napkin was available either. Why don’t they place a basket with all of that stuff in front of you right when they take the order like all the other bar and grills I go to? My empty pint sat unnoticed for five minutes during my meal and was finally replaced with another warm one. At last, I was ready to leave so I left the tip on the counter, and slid another dollar and 50 in the jar in front of me for the cook. I’ve never been to a b&g that had a tip jar for the cook. Tacky!
I haven’t been to this place in about 20 years when it was known as Cheers. I won’t return for at least another 20 years.

This is an all around hole in the wall dive bar!!! They have drunken Karaōke Weds, funny as hell drunken arguments. THIS PLACE IS entertainment at its cheapest and finest!!!

I want this place to be a ⁵⁄₅. The concept is great.
My husband and I have visited twice this month, our first visit on 8.2.14 and our second visit this morning.
The drinks are great. The service really couldn’t be better. The prices are phenomenal. It’s a dive bar with a diverse crowd, and it’s super comfortable.
During our first visit, we ordered beers and a shot. One that isn’t commonly seen in Phoenix, it’s called a «Mind Eraser.» The bartender absolutely nailed it and she seemed very happy to oblige. We were so pleased.
My only (very small) complaint is that the bar’s website lists a great breakfast menu and touts «ALL!!! Free Breakfast until Noon with Drink Purchase» on Sundays. We purchased cocktails at 9am today and our breakfast was not free. Also, half of the menu — as listed on the website was crossed out and unavailable. I get it, offering a huge selection is tough, but it seems like a small website update is in order. We were not disappointed with our experience as a whole, but we did come in with unclear expectations. That was a bummer.
The food we ordered was delicious — Hideaway West Breakfast (eggs over easy w/​bacon, hash, and sourdough toast), and Biscuits & Gravy. The hash browns were our very favorite part of the meal. They came very well done with green peppers. Just the right amount too.
I hope this place continues to grow because they’ve got something special here.

Just went for the first time last night. I was so impressed on the customer service, and how friendly everyone was. The owners were there and went out of there way above and beyond to make my boyfriend and I feel welcome. And they have one of the best burgers I have ever had. And I heard they also have an amazing $ 2.99 breakfast. You cant beat that… this is a definite must visit! I plan on making it one of my hang-​outs!!!

Find a way to make yourself original without copying other bars lacks everything. not cool unless you have to walk there

I’d like to introduce you to our newly remodeled bar. We pride ourselves in being the upscale dive bar where everyone feels very comfort. Please come join us in this exciting experience