HP2 Promotions

The product that my daughter got was perfect, done beautifully. As for the customer service provided by this company I wish I could give it no stars. After my daughter received her jacket I attempted to pay for it a couple of times, each time being put on hold over ten minutes each time to which I was not able to sit on hold for so long. After that happening three times I figured I would contact them at another time. There is only one person to speak with when paying an invoice apparently and she is never available. So I get a rude and nasty email about not paying my invoice and that she did not get paid until I paid it and being a small company. So I called immediately to pay the invoice just to get a woman who could not find my invoice or my childs name. Shocker. She was rude the whole conversation. She told me she would call me back at a later time. I continued on with my evening. At some point I received an email to which I did not get until the next day stating that a customer service rep was supposed to call me with all the information to get this handled. Well that had happened and a voicemail left, but like I said I had moved on with my evening not paying attention to my phone. So the next day I called back with all information in hand to pay the invoice and got the same run around and that the lady to speak with was on lunch. So I told them I had been through this enough take down my information and pay the invoice, send me a receipt. She put me on hold gathered my info and it was done. If this review was solely based on the product we received it would be 5 stars, but its not and the companies customer service needs to be changed.

Best promotional products company in the city. Call Allison… she will take care of you like no other. She is creative, detailed, and has amazing follow-​up. You will love working with her!