Inland Kenworth

It’s the worst place in Phoenix to be a parts runner & have to go get parts. The lady who accepts the payments is horrible. She either makes the office fax over all kinds of forms to pay over the phone, or if your company gives you a credit card to try & get around her, she will make them fax the form’s over anyway because your name is not on the card.
She knows you because she has done this to you many times before & she will make you wait about 45 mins every time. Your company has to pay you for standing around waiting. There have been 4 or 5 parts runners waiting in there with me more than once.
This is 100% power trip. she thinks it’s funny, will laugh about it. says it’s because of fraud. but when she has seen you as many times as she has seen me, and she has a copy of my drivers liscense with my address on it. it’s not like I could get away with anything. this is all power trip. & it is far from amusing…

After several attempts to contact me in the past two years Don the general manager sincerely apologized to me and asked if there was any way he could make it right with me. He promised me if I was ever in the area to give him another chance to make it right and I just might do that. Thanks Don again for going out of your way to do the right thing.

I Had a great experience at this shop. I called them in the morning and I told the service guy Chris that I thought my water pump on my isx was leaking and he told me to come by and they’d look at. I was in the shop that day and out and back on the road that night. The staff was very polite and everyone had a great attitude. The only thing I didn’t like is the drivers lounge has only 5 or 6 seats in it, definitely not enough for the amount of drivers that were there and the area where you park your trailer is kinda tight. The mechanic that worked on my truck was really cool and let me know that my suspicions where correct, he told me how long it’d take for him to fix it and he was spot on.

Got stuck here in Phoenix to the kenworth deal to get my truck fix after a week was told the truck would be fix in the afternoon and it was not. Read the comments the the gm put and he’s full of it. Your shop is the worse I have seen in 15 year. Do your salf a run as fast as you can get your truck to another shop. this one will Ben you over. this place is more like –1.