Integra

Wow I can’t believe this company they first had my business 350.00 after checking with Cox. Then after finding out there speed is so poor and under performing in the
market place for a business. I asked for them to let me go to a company that can
provide me with the services I need and they said not we are going to hold me to my
contract even thought they have a terrible attitude and poor service and, service people. I said please let me go to a better company that will give my business the
product because they can’t and at that point he got crappy with me. INTEGRA — sucks really bad! If your a business DO NOT use this company! Period. Cox has better service and would never act like this toward its customers because they don’t have to. THIS COMPANY SHOULD NOT EVEN EXIST IN AN INTERNET LINE SERVICE PROVIDER — because there just reselling someone elses lines and cables.

They could not provide us proper internet service and even admitted to it. Yet after 6 months of us asking them to release us from the contract they refused to return our phone calls, and would not release us from the contract.
We eventually broke the contract and they charged us a $ 1300 early termination fee.
Stay FAR FAR Away from this company.

We have had Integra services for about 3 years. Integra helped us out of a bad situation with our previous phone company, and to say they saved the day would be an understatement. Since switching, we have had nothing but amazing service! We’ve had little to no downtime on both our phones and internet. We have T-​1 lines through Integra and as a local business that operates with approximately 45 employees our phones and internet are our company’s lifelines. We are so grateful to Jim Weister, Gina Mueller and the entire Integra Team for helping make our business a success!

I entered into a three year contract and wish I considered payments start after the installation or switch was completed to my satisfaction. Service is terrible. Sales over promises and disappears after the sale. I would say buyer beware. I wish I considered checking their reviews before I entered into this agreement. There seems to be a pattern.

False promises, tricked into a 3-​year contract that I would have never agreed to and no savings. Do not sign up for Integra Phone Service for your business! Don’t do it, don’t do it, don’t do it.

Service is OK when it works but if you have a problem look out. They don’t know how to fix their own stuff. There are nice people that work there but they are hog tied with a trouble ticket system that doesn’t work and their accounting department is even worse. They must be under strict orders to never give back any money they got whether they deserve it or not, once they have your money you will never get it back no matter what you do.

Brian K is obviously an employee that doesn’t realize that we can spot trolls on these reviews. Integra might be good if you have one line at your tire shop. GOD help you if you have anything more. BTW, they don’t understand that T.37 transmission stuff, so good luck with your credit card and fax transmissions.
Unilocal really does need a zero rating. By the way, I own a telecom vendor company, so this really is gospel.

They told me something different every time I called. I signed up being told I would get a referral credit equal to one months service for bringing two businesses over. I never received the credit, even after calling multiple times and speaking with the same sales person. Once the original salesperson left the company the next rep said they didn’t do anything like that.
Later I was looking at selling my business, got a quote for how much it would be to cancel the contract at $ 1284, which was OK with me. After I finished the sale they sent me a bill for almost 10K.
DON’T BELIEVE ANYTHING FROM THEM

The salesman promised me better internet service than I was getting from Qwest. I fell for it. When signing the paperwork it said «Early termination fee’s may apply». He said that wasnt for me because this wasn’t a contract. I stuck it out for 2 years, service never improved so I decided it was time to switch. I called integra to double check if there were penaties for switching and was told I would have over $ 3000 in penaties for switching my phones and internet service. I was told I was only 2 years into a 3 year contract. I then asked how much the penalty was if I just switched the internet, since that was my main issue. $ 1200 penalty. 12 months left for service that cost $ 28 per month has a $ 1200 penalty. How’s that? Then they email the copy of the contract and it makes no mention of penalties this steep and says nothing about being a 3 year contract. What it does say is customer acknowledges receipt of master terms and conditons. Which were obviously never provided to me because nobody in their right mind would sign something that had a $ 3000 penalty. I wish I could give them a negative star rating. For the deceptive sales tactics by Cole Clifton and for that smug customer service lady Pamela Boruff. This company SUCKS. Do yourself a favor and stay away.

Customer service is okay, but still have big issues. Do have problems with the phone lines or switches.
After they cashed a check made payable to APS for $ 830.00 dollars and had to call my bank to file fraud charges after 6 phone calls and no one able to help with them along with getting the run around really sucks.
It ought be be lack of integrity instead of Integra.
Unilocal should add a useless button for the reviews.
John

If we had to do this over again we would. We have had more problems with our phone system in the last year then we ever did with our other local company. We love service constantly and we get no direct answers as to why. We having been waiting for a month for a T1 card and have not heard from anyone. I could go on and one about the problems we’ve had; suffice it say, this is not a company you want to do business with. 1 star is too many for this company.

This is another company that if I could give them 0 stars, I would. Their accounting is so messed up. Every time I call them for support, they tell us that we have different services than the last time I called. They also tell me that we canceled our PRI with them. Well, then how am I calling you if we don’t have phone service?
They are also trying to offer us 4.5Mb from our 3Mb, when we have been quoted for two 25Mb lines for the same price elsewhere. What a joke! Do not to business with this company unless you absolutely have to.