Japanese Auto Pro’s

Wife tried to take our infinity there and they seemed like they were to busy for a business. Told her to leave the car and that would get to it when they could. Never ask her, her name. And never took the time to make her feel comfortable about having to bring it in the first. Terrible experience don’t recommend to anybody.

Kevin and Tien are honest and hardworking people. I take not only my Japanese cars but also my BMW & Mini Cooper to them for repair and maintenance.

Came here when my «check engine» light was on. I came from another place that told me I would need a diagnostic test done to see what exactly was causing the problems. This place had quoted me for alot cheaper than the first place, so I decided to give it a try. The first time I went the man attended me and asked me wait while he checked it out. I figured he was gonna do a full diagnostic test (like I asked for) but 15 min later came back with «2» things that could be wrong with it, and the price they would charge to fix it. (Mind you a full diagnostic test wasn’t performed) so as anyone else I called around and tried to get different prices to those 2 things the man wrote down for me and each place (different place) told me they would need to get the exact code from a diagnostic test. So I called jap auto pros and mentioned to them that they didn’t indeed do a whole diagnostic test and that I was wanting to know what was wrong with my vehicle. I brought it in again today. A different person assisted me and was not so friendly, let alone welcoming. he went on to help someone else who arrived after me and when it was my turn I expressed my concerns about vehicle in which he seemed very disinterested and careless about. He took the keys and gave me an estimated time of 1−2hrs. 45min later he came in saying they didn’t find anything wrong, that my vehicle was running fine, and that the check engine light wasn’t on. So I was immediately done with this place. I got my keys and got into my car I turned it on and what do I see. my check engine light still on and my car not driving so good. This place has horrible customer service. I do not recommend it. They claim to be honest but not once did I notice that aspect.

No one likes going to the mechanic but these guys make it fast and simple the prices are average maybe a little more but just try to negotiate a little. I went in because I had a leak in my A/​C, they fixed and replaced a hose but it started leaking again a couple weeks later. when I took it back they checked and fixed it for free without any issue I appreciated the courtesy.

Dealer screwed up my ignition when bringing the car into them. Had it taken to Japanese Auto Pros to fix it.
Dealer wanted $ 1000, Japanese Auto Pros did it for $ 260 fixing the broken one the dealer screwed up.
It’s amazing to know you have a quality auto shop near you incase something happens. So awesome.

Came here after work to get my car repaired.
I told the mechanic my driver side axle was broken. he told me the axle was fine and said he could do a diagnostic for 50 bucks, but that would come off the cost of the axle.
he drove around for 15 minutes and with the help of another mechanic. diagnosed that it was, in fact, my axle. Quoted me 300 for a Nissan Murano axle. I told him brakes plus did it for 200 (read my review on brakes plus for my experience after this one), he didn’t believe me, saying that he had the best prices in town and he would match Brakes Plus. We called up Brakes Plus on speaker– and they quoted me 200. he was angry, lied and said he couldn’t do it for 200 any more. He wanted the diagnostic money, but I told him they had incorrectly told me it wasn’t my axle when I walked in, so he shouldn’t charge me up front. He was cool with that, so I drove off.

I highly recommend this auto shop when your car runs into any kind of trouble. My car overheated the night before I came in. As soon as the shop opened at 8am, they were able to get my car in and get it fixed right away. The service is definitely at its best and the prices are exceptionally reasonable.

My 2000 toyota camry was stranded on the i17 freeway. Kevin provided speedy towing service and made the repairs to my leaking radiator. They provided me with same day service at a very affordable price. Thank you for the lift! I highly recommend this shop to anyone. Great service!

Have never had a problem with any service on the three cars I regularly bring in for service, from my Honda Civic hatchback, to Toyota Camry Sedan, or even my Mercedes CLK500. They always have me covered at a fair price.

I have had my Ford Escape and my wife’s MR2 serviced by Japanese Auto Pros for 4 years now. Yesterday they rethreaded a spark plug in my Escape that had blown out. I always know and trust that their analysis is accurate and their quote is usually within a few bucks.
Excellent service and followup, competitive prices and knowledge of not only Japanese vehicles but also domestic.

I’ve had regular oil change and maintenance routinely and had no problems with them, they are very nice and pleasant. They will notify you if they see something wrong and give you a quote on how much it will cost to fix it. Also they can install things for a fee if it’s not their product and you just wanted to add to your vehicle, which is nice.

On 07/​07/​2012 I brought my car in for a routine oil change for $ 30.00. Afterwards, I went about my various errands for the day. When I pulled into my complex, I became aware of a strong burning odor. It didn’t take long to figure out what it was. Smoke was billowing out from under my hood & when I pulled into my garage, I took a look under the hood didn’t see much until I got on all fours and realized my car was bleeding oil like a stuck pig and there was a trail of oil leading out behind my car. I promptly called Auto Pros who were closed by that time. My check oil light was now on as I high-​tailed it to a AAA shop down the street, praying that my car would make it without sustaining serious engine damage. According to AAA, the wrong size filter was installed. After hoisting my car up, the mechanic showed me the rubber seal that was protruding out from the filter as the last few drops of oil dripped out. AAA Performed a proper oil change for $ 20.71 and recommended that I get the undercarriage car washed which I did at the nearest car wash that offered it.
On Monday I went back to the shop to state my case for what I felt I was entitled to in terms of reimbursement:
Auto Pros Oil Change: $ 30.00
Car Wash: $ 13.00
Millage: $ 15.00 (27 mi @ .55)
Total $ 58.00
My reasoning as stated to Auto Pros for the above is as follows:
— Auto Pro did not provide me with a proper oil change so I feel they should have reimbursed this cost.
— My car was smoking like a chimney due to all the oil splatter that was still cooking on the underside of my engine. AAA mechanic said that he did the best he could, but a good, thorough was the best way to get rid of the excess oil.
— As for millage, it’s about a 10 mi round trip from my home to Auto Pros. It was a 3 mi round trip from AAA to the car wash, and then home. The trip from work back to Auto Pros was about 9 mi and another 5 mi to get home. I do a little driving for work & the rate of reimbursement is .55 per mile.
Auto Pros acted like I was trying to swindle them. They claimed I had no proof & it was inconceivable in their minds that they performed an inadequate oil change. 1^st off, who in the hell would get 2 oil changes in one day on the same car?! Even if I was a conman, why would I be going thru this amount of trouble just to gain a few bucks? It just wouldn’t be worthwhile.
Auto Pros only agreed that to pay the cost of the 2^nd oil change leaving me with a $ 9 deficit. Their explanation? They «still provided me a service» that they needed to get paid for and that they were already being generous for agreeing to reimburse me for the 2^nd oil change. If I would have paid $ 40 for the 2^nd oil change, I bet they would have then decided to reimburse me for the cost of their oil change so they could keep the extra $ 10. They totally refused to pay for the car wash saying that there was still a lot of oil under the engine and therefore they weren’t paying for a service that wasn’t performed or at least not properly rendered. See the irony here? They did however attempt to clean the remaining amount of oil caked on the underside of the engine. Finally, they only agreed to pay $ 5 for 1 gallon of gas. The grand total for my actual reimbursement was only $ 26 — not even enough to cover the cost of 1^st oil change which they done incorrectly.
Auto Pros may have did a great job minimizing their short-​term losses, but they have cost themselves my repeat business. I have a 2000 accord with more than 100k mi which stills runs nearly as good as the day I bought it. That’s because I take good care of it, getting all regularly scheduled maintenance & oil changes religiously. With about a dozen auto shops less than a mile from my home offering oil changes for significantly cheaper, Auto Pro should have been honored that I was willing to travel out of my way and pay more to do business with their shop. But now there’s no way I’ll ever go back. How can I when these guys won’t fully stand behind their work? I shudder to think what would have happened if my engine was seriously damaged by their faulty service.