Jcp Portraits

They don’t deserve 1 star but I had to pick at least one.
I had the worst experience, the AC was not working (apparently broke down 3days prior our visit), there were no working fans in the room, we had 2 babies under 8months old, 2 yr old & a 4 yr old all dressed up. They should of warned us before the appointment about the AC & specialy because we had small children. We were sweating, getting fluster, and kids were crying all due to the heat. There were 2 other employees at the front desk with a working fan that never bother to ask if we needed a fan. We thought of rescheduling half way into the photo shoot due to the lack of AC but we decided not to because our schedule was completely full of activities. We had a family gathering in Arizona, but some of us live in Vegas, NV and the others in Frederick, Maryland. This experience was by far the worst experience I ever had in your studio. We wanted our pictures sooo bad that we would of spend a decent amount of money but your photographer was not knowledge of your packages and was getting fluster with all the heat too. We end up walking out of there only purchasing the CD because we were very annoyed. Is sad so say this because our extended family always uses JCP photography but after this incident we will never go back again.
Who ever is in charge of the photography studio at that store is doing a terrible job at teaching their employees manners and making them knowledgeable of the different photography packages. There is NO excuse to have the AC down for days in the middle of summer in the desert.

This is beyond the WORST service I have ever received in my life. I have been to many portrait studios over the years for Xmas photos, my child’s yearly photos, family photos, etc. Never have I ever been so disappointed in my life.
First off, my appointment was scheduled at 12:20 pm. Not only did I arrive 20 minutes beforehand, but the studio was packed and I was told they were 20 minutes behind schedule. Well guess what, you were an hour behind!!! There were at least 4 groups of people ahead of me and you have only 2 photographers.
Second of all, when I patiently waited to have my pictures finally taken, the photographer breezed through it. I had to ask her twice to look at some of the photos and guess what my child’s eyes were FUCKING closed. Seriously? You’re job is a photographer — she’s 6. She’s not screaming in your face and she smiles on cue. Why the FUCK can’t you make sure she’s looking directly at you and her eyes are not shut? Plus, the photographer spent like what? 10 minutes during our session because yes, I know you guys are behind, but wow I’m paying for photos that are going to my family, so have some respect and give me some common courtesy. Unlike the two other moms before me that told you people off I was actually patient sitting there with my child not creating a fuss at the studio. Guess that doesn’t work!!! (By the way, those 2 moms didn’t even get good photos either).
Third of all, when I was done with my session, guess what. No one showed me my pictures. I saw the computers opened and found my name and found, I don’t know, maybe 1 out of the 3 pictures I thought was okay. It wasn’t even great because if you look through our album, my daughter’s eyes were either closed or she wasn’t even looking at the camera. And when I was finally done then someone comes over «Oh no, no one helped you?» Yeah no shit. And then you try to sell me on more products? My photos are already like shit, why the fuck would I get my Xmas cards from you!!! I don’t even know if I want to use them on my card. I might just go to the park and have a random stranger take a picture of my daughter and I and it would look better than the photos you guys took.
Needless to say, you guys need to spread out your appointments more. 20 minutes in between sessions with 2 photographers on a week before Thanksgiving? The company should know better. And oh yeah, you guys ALSO ran out of photo CDs so I have to come back in a week to even get my digital images. Thanks a lot!
I would be more pissed off if I paid regular price for this session at all. Luckily I got the $ 25 JCPenney photo Groupon like most of the moms did and one of the employees actually said that was worth $ 150?! Haha. Seriously? I just took professional family photos with my daughter for $ 300 and I had a photographer and assistant for a whole hour with three outfit changes. I will never go here or recommend this place to anyone. In fact, I Unilocal on a daily basis and you will be seeing my review up for this store.