Jesse Owens Memorial Center

Unfortunately a carbonated glass soda bottle fell and exploded at home, leaving my mother with a very deep laceration on her hand. I rushed her to Jesse Owens and when we walked in «Carlene» looked at us in the most unwelcome manner possible. I asked if this was the patient check-​in and she replied «yes» without any kind of greeting like «how can I help you» which is only expected at any business let alone an emergency room. She asked if my mother needed stiches which we did not know and then rolled her eyes and walked away as she tried to find someone in what appears to look like an abandoned facility. She returned with a middle-​aged Hispanic woman who took a quick look at the wound and said she needed stiches which they do not do. After explaining to the middle-​aged woman how «Carlene» was rude, she did not care either and had no sympathy toward the situation. At this point, I was glad we could leave and take my mother to an actual professional institution.
We are in awe of the lack of friendliness, professionalism, and dignity «Carlene» and the other female had on us, especially to my mother who tightly held a rag on her wound which gathered more blood by the minute. This is unacceptable and frankly, pathetic. Jesse Owens is located in South Phoenix; however, I was not aware people could stoop this low.
We left Jesse Owens and were treated at Dignity Health where each and every employee treated us with complete dignity, something everyone should receive. We shared our terrible experience with their staff and were advised that Jesse Owens CAN in fact perform stiches and they lie and turn away countless people all the time. Isn’t that just sad? If I could give Jesse Owens no stars, I certainly would.

Don’t come here unless you have the money to pay your co-​pay. You will get turned away regardless of your condition.

Rude receptionist .does not know about co-pay.spent 10 mins double checking with Blue Cross .as many others. could not help me. wasted 50 bucks… And whats up with the Doctors dog in the lobby. Could not hear Doc explaining results with dog barking!!!

I didn’t even get service here because they tried to rip me off. I went in and just the feel of this urgent care is not good. But I went in and gave the admitting nurse my driver’s license and insurance card. After about 20 minutes, she told me that I had to pay $ 90. My insurance has no co-​pay and I am not required to pay anything up front. Long story short, they have no clue about how insurance billing is done. In fact, spoke with a friend. They charged her the $ 90 and then billed her insurance for the same $ 90. Avoid them!

A business built on lies. I showed up at 7:10p on a Friday. The sign outside of the building said they were open until 8p. Their website said they were open until 7:30p. However, the door was locked. All lights and TV were on. So I knocked on the door. As I was knocking, a woman peaked out of one of the windows. When I saw her, she quickly ducked down. I proceeded to knock. Some guy eventually came to the door. He didn’t even unlock it and yelled at me through the glass they were closed. I questioned him on it. He replied «read the hours on the door.» The door only had the time they opened. I referenced the sign outside and the website. According to both, they should have still been open. He stamped and lied saying the hours had changed. Probably a blessing in disguise, since they went to such great lengths to avoid my business (hiding & lying), I can only imagine the low quality of care.

As far as urgent care goes, this one was pretty good. All three people I encountered were very friendly, which tends to be an issue in urgent care centers (rushed triage nurses mean brisk attitudes). I was seen very quickly, which could be due either to the time of day (about 3pm… there weren’t a lot of people waiting) or the nature of my complaint. Either way, I was out the door with advice in hand after about a half hour.
Obviously I hope I don’t ever visit them again, but if I had to, I’ll choose this center.