Jimmy John’s

I used to eat at the original Jimmy John’s in Charleston IL. Jimmy John’s is probably not my favorite sub sandwich… but it is a very good sandwich. The thing that they are great at is delivery. Fast and cheap!!!

You’ve lost a customer and business who has used you many, many times for catering.
Came in to order 14 sandwiches and told no! Said I had to order the day before. There’s no sign, no mention on the web, etc that states this.
Horrible customer service and will not be back to this location of any other. So glad Firehouse Subs is close and would recommend Jersey Mikes over this poor establishment.

So, I have to be really honest. My brother worked there and always mentioned that things were not run up to the fashion that someone should hope for. On 9÷5÷15, after working his driving shift, they didn’t want to pay him or cash him out because of an issue with the manager. I shouldn’t say that someone was right or wrong, but any job that I have ever worked, I would not be cool if someone in a position of power told me that I could not be paid for that day due to any issue.
The manager repeatedly displayed why he should not be in this position,
1. he left the line to call his boss to ask what to do, leaving some 20 customers who had already ordered or were eating in the store to be witness to this incident that should have been handled away from customers.
2.He took it upon himself to make a decision that an employee shouldn’t be paid, even though the issue was over about three dollars, and he could’ve made it a lot less ugly. A customer disputed that they did not get correct change, and it was the difference of about three or four dollars. My brother wants to get the tips he had already made, and the manager felt it necessary to hold all of his money (about 40 or 50 dollars). It’s important to note, that he had used his gas to deliver sandwhiches for the whole day, so the manager left him with no money, no gas and no forseeable way to get home. This is pretty upsetting but it gets worse.
3. While this manager was running around with his head cut off, he allowed an entire store of people empty out becuase obviously they did not want to witness a scene between employees that should be handled away from customers. I can’t imagine how much business was lost and future business that was turned away becuase of an incident involving three dollars.
4. Becuase this manager took such a hardheaded approach to handling this situation and at no time supported and showed appreciation for his employee who clearly was frustrated, he allowed a situation to be created where he wanted to paint my brother out as this terrible person who make a scene. Is a person who is trying to get the money that they are owed so they can get home, a terrible person? Everyone would probably have their own opinion on this subject, and every customer who was there seemed to share their views with my brother. It is absolutely disgusting that due to an inexperienced or inept manager, that he would create a situation that was dangerous. Some customers told my brother he was absolutely justified in being upset and should be angrier and that they would do the same. Also some customers told my brother that they would fight him and got verbally aggressive with him if he would not leave. I can’t express how much I am torn here, at any time the manager could’ve given my brother his money and told him leave so that the situation didn’t escalate any further, but rather chose to let the situation become even more volatile.
5. He allowed my brother to followed to his car by an angry customer who clearly felt that this was a problem that he could solve. The man would not allow my brother to leave and ended breaking the handle of his car door before finally backing off. It seems important to mention that this customer was a normal human being who after witnessing what was happening in a restaurant, felt it necessary to follow someone to their car and tell them how they felt about it.
6. How could you let this happen over something so small and insignificant. I cannot express how furious I am with this establishment, and after my brother told me his side of it, I merely called the store several hours later to make a complaint verbally. I told the manager at the time, Devin, a girl who clearly already knew the story.
7. All I wanted was information on the manager’s name and what if anyting they were going to do about getting my brother paid. I maybe spoke for about a minute, very politely, and she told me to hang on a sec, which I said sure. She then proceeded to hang up on me. When I called back several times, it appeared my call was screened. Absolutely unprofffessional and the only word that seems appropriate is childish. I don’t know if Devin is super best friends with the manager working during the day or not, but when a customer calls a restaurant with a complaint, a manager shoud reassure the customer that the problem is being handled and apolgize and take responsibility even if you had nothing to do with it. I feel that dumping the customer complaint in the trash is the same as saying we don’t care what you think of us.
So, i made a a complaint with corporate JImmy Johns but I felt it necessary to highlight everything that has happened to prevent future customers from visiting this location, and prospective employees from applying there. It seems clear that a bunch of unprofessional children who were promoted «freaky fast» to their positions can not run a restaurant.

First I’d like to start out by say, every Jimmy Johns I’ve walked into was always a quick, friendly, and fun.
But today broke that impression. I walked into the store with my brother. We ordered our sandwiches and drinks. We walk over to the machine and everything was flat or out of syrup. The only available beverages were water and iced tea. We confronted a employee and no one process our request.
While waiting for the soda machine and sandwiches an employee bursts out yelling at the top of his lunges to another employee, «give me my money,… I don’t care if I make a scene,… Come on hit me!»
Turns out the employee made a big scene for $ 2. I don’t know exactly why he needed his $ 2 before a huge line of customers but he went on and on about is money. After another employee called the cops. The yelling employee ran off.
First off, it was really unprofessional. Second you shouldn’t yell and cuss in front of children.
After all the commotion, 20 mins later, our sandwiches where made and then we immediately left. There were families that paid and left in the middle of it, not even getting a refund.
Even after obtaining our sandwiches, nothing tasted fresh. I was really disappointed with the lack of teamwork, profanity used in front of children, quality of the food, and the environment I walked into.
Judging by other reviews, the management at the Desert Ridge Jimmy Johns isn’t up to par.
If i could give no stars, I would. I will not be retuning to Jimmy Johns.

Delivery takes FOREVER (1 hour+) and when your order is finally delivered it is completely wrong! This has happened to us on multiple occasions, shame on us for going back I suppose. You are better off driving to another location or trying another sandwich place. Jimmy John’s is great generally, but this location is terrible.

First off, the two young guys working there Sunday 7÷12÷2015 were amazing! Give them a raise! Seriously, so sweet and welcoming. Made sure we knew not to worry about any mess our kids made. They were willing to add Mayo to my kids’ slims since they’re teeny and well, kids. These fellas were amazing… hence why we came back 3 days later.
Unfortunately today, 7÷15÷2015, the two young girls working were borderline ridiculous. By the time we left, one of them finally acknowledged our presence and said, «Have a good night». Our night began with both of them staring at me while my kids and I were at a table waiting for my husband to get back from the bathroom. They literally stared at me the entire time like I wasn’t going to order or something. Okay, fine, they just wanted to get a jump on my order and make sure they didn’t miss me?
We ordered one Country Club, One Italian Night Club, 2 Turkey Slims and three bags of chips. Every time in the past two years that we have ordered Jimmy John’s (Including at the same location three days ago!), the employees are willing to add Mayo to the slims. We have no problem paying for that. Tonight, the girls became agitated and absolutely refused to put mayo on the damn sandwiches. There are probably 80 giant jars of mayo on the shelf. Then, they said that there was no vinaigrette for the Italian… but that was that. Nothing could be put in its place because by golly, that is not what the recipe for the damn sandwich was. We were eventually told that they could give us Mayo packets and we could put them on the slims… with no knife… but there was just no way they could put Mayo on them… unreasonable request on our part. Another guy came in and got the same response except he asked for more Mayo on his sandwich and one of the girls thought about it for a while and said «I can give you some Mayo packets». Another fella waited about ¹⁰⁄₁₅ minutes for a sandwich… he was the only person in there other than us and we already had our sad subs. The girls didn’t even want to greet anyone. A mom and her daughter came in, ordered the Italian, and were told that they wouldn’t be charged for something else on the sandwich but God forbid we ask for some damn Mayo. This was insane. We could hear them bitching about people asking for the freaking Mayo.
When we got our sandwiches, my husband’s sandwich (Country Club) didn’t even have the ham on it… which is half the sandwich. Mine, the Italian had a little bit of meat and the rest was lettuce.
The entire time they seemed irritated by my baby who was babbling some baby talk. No one cried, no one left their seats. I hate bitching about this stuff but seriously. for a customer satisfaction related company. this was insane. We have a very close family friend who is a Jimmy John’s franchisee… He has one currently up and running and is opening three more.
Seriously. There are 80 jars of Mayo. You’re fine. No vinaigrette? There were like 20 jars of vinegar. Ridiculous. Anyways, after two years, we will never return to this location. We come to the splashpad at least 3 – 4 times a week and frequent Jimmy John’s. We will drive to a different one and drive our happy butts back. Sorry to inconvenience you Mayo Police.

If you would pay as much attention to your customers as you did screwing around with your coworkers, you wouldn’t forget to give the customer their sandwich! Very disappointed. The Jimmy Johns in downtown Phoenix had faster service on SuperBowl weekend than this location did on a slow Tuesday! Very, very, VERY disappointed!

Jimmy John’s provides good sandwiches for a reasonable price. I enjoy the simplicity of Jimmy John’s sandwiches. They hit the spot when I crave a good sub sandwich. My favorite is the #4 Turkey Tom. They also have freaky fast delivery, but I usually go to the store, where they are also quite efficient at maintaining a short wait for one’s sandwich.

If this location is representative of all Jimmy John’s, I would never eat there again. Delivery is unreliable and a nightmare. They don’t deliver when they say they will and often the order is wrong. Today we had an occasion to provide lunch for our staff. The order arrived 45 minutes late, no condiments and not even close enough chips for an order of this size. Who delivers sandwiches with no condiments. Don’t make excuses of being short staffed for lousy service. A heads up on the front end is better than a bad review on the other. Honestly. Shape up! Clearly this is not the first complaint given these other reviews.

Do not waste your time here. Delivery takes over an hour, every time I walk in, there seems to be an entirely new, and untrained staff, no clear managerial staff present.

Horrible service. Took 45 minutes for them to deliver. Would not recommend, especially if you’re in a hurry.

Hey thanks guys for not making our sandwiches correctly… Whe someone says no mayo and yet you put it on and then scrape it off??? Thanks for the poor service and quality and food… I will ordered elsewhere for my employees.

Chose to order JJ delivery for lunch in the park with the kids. Order went in before noon, it’s 1:40 and no JJ. Manager says new driver…

Delicious food for a cheap price and the crew at the location is fast! No one there when I went but by the time I paid my sub was ready to go! I recommend it!

Jimmy Johns has always made great sandwiches, now that they have some new management they deserve a 5 review. A few months ago I didn’t want to step into this place because of the attitude that smacked you in the face on the way in. They have some new guys running the show and you can tell. Everybody is nice and their attitudes now reflect the usual freaky fast service. Keep up the good work, glad to see things have turned around.

Not really sure what people have to complain about here. Fast, clean, and what you expect from jimmy johns. Takes a special type of douche bag to complain about a fast food joint on Unilocal

I use to think this place was really good. My mind changed however once I got a sandwich with bad meat. I’m sure it was a mistake but it should be better looked at. I also have had friends who have worked there and noticed bad meat and the manager said they still had to use it. So I’m not sure if it’s just the location or if all jimmy johns are like that. I will say though, their bread is really good

First time at this location & really disappointed. No other customers when we went in, so being busy not an excuse. Only one table was clean & there was an employee sitting at it eating. On the floor next to her, half a sandwich. I even took a picture & sent it to them. No response. If the place is thus dirty where the customers are, what does it look like where they prepare our food. Disgusted.

This place is absolutely fantastic. I do not understand the other bad reviews… If you want an AMAZING good quality sandwich to eat and amaze your taste buds, come here. If you want to get entertained then go see a movie.
The other reviewers are silly and not understanding of the menu.
1. Jimmy johns cannot give FREE sides of cheese and avacado, the Chicago style sandwiches are not suppose to even be made with cheese.
2. Why would you care about the people making your food, who cares? You came here to EAT good, affordable food, and you got it.
3. This isn’t a shack, it’s just a little space, not a shack, it’s enough. They weren’t the first restaurant to be placed here, nothing they can do about bad construction from desert ridge market place.
4. Don’t give jimmy johns a bad name because you are I’ll informed, a fast food sandwich shop is not for entertaining, or anything other than making you GREAT food at a GREAT price.
I love all jimmy johns they are all exactly the same, they are chains, everyone one is gonna have good food, make sure you understand the menu before you order.
I eat at this specific location almost every day, grab my food eat it there in 5 minutes and move on. They also deliver to the immediate area of desert ridge, or you can get it to go.
It is not a sit down restaurant, so don’t expect to be waited on.

The food is alright– the service is not.
My family went there for a quick dinner on February 14^th. With my 9 month old son in tow, we asked for extra cheese and avocado on the side so that he could enjoy the meal too. Even though the menu states that they offer each, they told us that they could not accommodate our request but failed to give a reasonable explanation. I decided that I would just get a sandwich that I could pick parts out of to feed my son– but the experience was not off to a good start.
Secondly, the place was empty. We were the only patrons in the place while all of the adjacent restaurants were packed. That’s a red flag if ever I saw one. The underage staff took advantage of this– playing the music too loud, throwing trash around behind the counter in order to make baskets into the garbage, and just generally not working. The final nail in the coffin came when one of the employees took her break. While in full view of us– and any other patrons had there been any– she flipped the bird to another employee. She saw that I saw her and did nothing. Didn’t look ashamed that she was acting like a child or that she could potentially get in trouble. I didn’t see anyone that looked to be over the age of 20 working there. No managers? No wonder this place is being run so poorly.
I will be surprised if this place lasts here for a year. The staff is untrained, juvenile, and too lazy to accommodate patrons.
We will not be coming back.