Jimmy John’s

No stars, over an hour for my delivery!
so much for «freaky fast»

1 hour delivery wait for me tonight
NEVER faster than 45 minutes on all other orders.
Safe to say I’m done with Jimmy Johns. Freaky Slow Delivery…

First time here. Only second time at a Jimmy John’s. Asked if they had salads or could make a sandwich a salad. Answer was no from cashier. Started to order #6 vegetarian when the person making sandwiches said I could get an unwich, a lettuce wrap instead of bread. I ordered the #6 vegetarian unwich. It normally comes with an avocado spread. I asked for that to be on the side, but was told they were unable to do any sauces on the side. They offered mayo packets instead.
The wrap was very good. Cucumber, tomato, alfalfa sprouts and two nice slices of provolone wrapped in lettuce. A salad in a salad.
It was very clean inside. Service could have been better when ordering. Food was extremely fresh. Prices a bit high. Not having a small cup to put some sauce in for on the side is just dumb.
Three stars.

Really nice folks! Sandwich was good, but what I loved was the kindness. One woman behind the counter heard me say my car had broken down outside the store (dead battery). I tried to buy water, and she said, «you’re having a bad day, it’s on me!» It was an unexpected kindness, and because of it, I’ll be a regular customer!

I actually like the taste of the food for the most part
…it’s just the customer service that is pretty ‘hit or miss’ and when it’s bad it’s down right terrible!
(As a ‘for instance’)
I am really angry for the following reasons;
1: I pay the same price for a Beach Club UNWICH ($ 6.59) as I do for a regular Beach Club (photo attached)
(Beach Club = Turkey, Cheese, Bread, lettuce, tomato, avocado spread, cucumber, Mayo… way larger than the UNWICH…
UNWICH = NO BREAD so 1 (or 2 if you are lucky) lettuce leaves ‘in place of’ the bread, turkey, cheese, etc)
2: I can’t have mayo (I am allergic to Eggs) & I don’t like tomato, (and obviously we are minus the bread, I have a yeast allergy also!) SO tonight when I asked for them to go a little heavier on the avocado spread to compensate I was told I’d have to PAY 75c EXTRA!!!
3: The guy on the register was a smart ass about it. Not cool.

A couple of weeks back, maybe 2 or 3, I ordered some sandwiches from this location on my sandwich I ordered avacado spread which cost me 75 cents extra. When my sandwiches were delivered low and behold there was no spread on my sandwich. I called the manager whose name was Devlin and told him what had happened. He apologized, asked if I wanted him to send another sandwich out, it was already around 8pm so I told him no I was just going to eat it and he said he would put a note in my order so the next time I ordered I wouldn’t have to pay for the spread which was fine, I just didn’t want to pay for something I didn’t get. I called in today to order another sandwich and explained to the girl Lizz who took my order the situation and she assured me it would be no problem she would tell her manager and they would take care of it. Well, I hour my sandwich with no spread so I called back and spoke to the manager Kelsey who told me there were no notes in my order and obviously Devlin did not do his job and there was nothing she could do to right their mistake. It’s 75 cents mind you, 75 measly cents. I’ve since filed a report to corporate and asked Kelsey to come get her $ 10 sandwich. What a joke. Tidbit, jersey Mikes is way better and across the street. Customer service people look it up. I wasn’t asking for something for nothing, I just wanted what I paid for.

Freaky fast service — came in and was kindly welcomed by a lady who took my order and handled my money with the same gloves she used to help with the sandwiches mmm it was fun watching her help with the online orders but with my stuff mmm yeah maybe it was to protect her hands and not so much the food. Lord knows what shenanigans are at other freaky fast places but yeah 3 stars off.

Great place! We order delivery from here frequently… And they are always quick and kind. Tonight, they were running behind schedule on delivery, and the manager on shift called to tell me they were running behind! Who does that?! Wonderful customer service. Thanks team! You all rock.

Actually, it’s no stars. I called JJ’s tonight to find out they do not deliver to my home which is just a mile down 7^th street from them. So, you have to be somewhere above Coral Gables Dr and below Union Hills for them to deliver! I was going to order two club subs just to sample. Oh, well, I’ll call Isa’s or Charr instead! They have great food and deliver to my house!

I live approximately 2 miles from your store. I called to get delivery to my home and was told you don’t go past Union Hills. You now made a hormonal starving pregnant woman who is carrying twins, on bedrest and can’t fit into her car cry. All I ever wanted was an Italian sub with soup. Even offered to pay an additional 30 bucks in delivery fee… But noooooo heaven forbid you drive 2 miles away. Thanks a lot. Thanks a whole lot…

Jimmy john’s is awful. If the only thing you can hang your hat on is that you’re quick w your subs … count me out… Just get better subs and spend an extra minute on them to make them decent sandwiches.

My first visit here I was not impressed, I ordered a sub for delivery and it was across the street and in my opinion took far too long, perhaps shortage on staff or lack of customer service who knows. I went into the store the second time and the employee by the name Austin completely changed my point of view. I typically give restaurants two strikes and I’m done which is not the case for Jimmy Johns today.
Austin helped my with amazing customer service and had a smile on his face the whole time. He took the time to allow my to customize my sandwich and when I as done doubled checked and asked if I wanted cheese since It didn’t come on it. Which I’m glad he double checked cause I love cheese! Customer service likes this makes me want to return just for the environment.
Some sandwiches are standard but some are really unique and good if you just branch out from your norm and try them.
Its refreshing to see people love what they do regardless of the job.

Not a fan of the menu.
The meal was just not great at all especially for the prices.
Doubt I will go back when there are so many other awesome places like:
Goodcents
European Bakery
etc

The food is awesome, but the service here is great. I asked about options for my girlfriend since she cant have bread, and they not only prepared a lettuce wrap but offered to sanitize the counter since bread was prepared on it. It wasnt necessary, but it was great for him to offer!