KFC

Wish I could give no stars, walked in trash is completely overflowing all onto the floor then told at 6:45 pm that there is over a 15 minute wait for any type of chicken! All you do is make chicken how are we messing this up? When I asked the cashier told me the wait was due to a new cook, his first night there and probably his last! Wth why would you tell your customers this? Just bad all the way around!

This is the worst kfc I have aver been to! They never get an order right! Had to go through Drive thru twice tonight to get coleslaw instead of mash potatoes only to come home and find they gave me a leg and a wing when I ordered a wing and a thigh!!! I will go out of my to another kfc or go to El Polo Loca which is closer! Try calling this store; there number is disconnected!!!:((((

We no longer have KFC in Flagstaff. So we stopped off to grab a bite before heading back home to Flag. The cashier was a space case. I ordered the #12 and did not receive my drink, or my popcorn chicken. Just my tenders. She said there wasn’t a drink included. The sign clearly states it comes with a medium drink. I think she was new. And my boyfriend ordered a large potatoes wedge, he did not get it until I went up to the counter and mentioned it to them. I was a little tired of walking back and forth. We were just trying to eat and get on the road. The gentleman who helped me was very nice. I noticed the two guys behind me, they were trying to order but they were out of certain items and could tell they were frustrated. It was ok.

I just went back and they had put green beans back on the menu but it is still high 9.71 for 2 ck and green beans. What happened to the green beans! And baked beans no one wants the nasty Cole slaw! And the prices are to high haven’t been to a KFC in year because of that

Had a little «problem» but Charisme took care of it and made me go from an indifferent to a very happy customer. Wish all KFC employees dealt with little issues like that. Customer service done right!

My experience with this location was good. Then Sunday 10÷18÷15 we called to order a 8 piece order. We wanted to upgrade 6 pieces to breasts. We expected to pay maybe .75 to $ 1.00 each piece which has been normal. The response $ 2.00 each piece. When questioned they were emphatic. $ 2.00? Yes. I will do what I can to spread the word on KFC and it is terrible in customer service.
Eat here. I won’t

KFC still has the deep fried, breaded chicken and sides. But, be prepared for sticker shock! That’s what happened to me when a friend asked me to stop and get them some lunch. Wow! Glad I wasn’t buying! Overpriced is what comes to mind when I think of KFC now.
The service was okay. The food was okay. Save some money and hit the local grocery store deli on the way home.

We went to KFC and I ordered a 2 piece white meal after waiting in the drive thru. I received some small, sad meal. We received no napkins, plasticware or even a receipt. This is the worst meal I’ve ever received from a KFC.

This location is always clean, friendly people, and quick service! I recommend the family meal (extra crispy of course) & don’t forget the cake!

Disappointing experience. Took a long time to get the food, and everything I wanted was not available and had to settle for something else. The person working the register had to go and check what was available in the back. Took way too long. I have been here once before and had a great experience, not sure if I’ll come back.

Not so great chicken, and a service charge. Ordered two 10 piece buckets, one of which was total mush. Not a crisp piece in the entire bucket. In addition, I was charged a 39 cent service fee for using a debit card. There is now a sign in the window that this location charges a 39 cent service fee on all orders with a 39 cent discount for cash and CREDIT card customers. When I questioned the charge, and informed the not-​especially-​helpful cashier that my debit card can also be processed as a credit card, he insisted that it could not, and that their system charges automatically for debit cards. What a rip off!

It’s Friday night at 5:30 and I ordered an eight piece of extra crispy. I was told it would take twenty minutes. I left.

Seriously, worst KFC… EVERY TIME. Chicken: hard and been sitting in a warmer for probably 4 hours. Drive thru: Doesn’t even say hi. Receipt… what receipt, we’re gonna jack up your order so why would we give you a receipt? Order: NEVER right.
I don’t know why I keep going back… oh ya because most KFC’s have their stuff together, but not this one. It’s never clean in there, there’s almost ALWAYS homeless people hanging around and someone in the parking lot working on their car.
I’m done with this ghetto location, if I want KFC I’ll make the drive to a nicer location where they won’t eff up my food.

If I could give a No Star I would give it to them. The food was cold, the service sucked, (drive thru) personnel had big attitude as if I was inconveniencing their «chill» time, and they gave me attitude for speaking proper English and them not understanding it. So I will never go back to this KFC.

It’s probably been about a year or so since I’ve been here. I ordered the 3 piece combo with a large drink for $ 9.05. Pretty pricey for 3 pieces of chicken and two smallish sides and a drink.
I’ll let you in on a secret, I pull the fried stuff off of my chicken. And underneath all that fried stuff are juicy and tasty pieces of chicken. The cole slaw at all of the KFC’s is the best. Nobody beats the Colonel on cole slaw. The biscuit was good, I usually throw it out 9 times out of ten because it’s usually hard and rank tasting. So the Colonel has definitely stepped it up a few notches in the biscuit department. More mash potatoes instead of all that gravy people. I didn’t come here just to eat gravy.
The place is clean and the employees seem to do a good job. Why only 3 stars. That constant drive up bell drove me nuts. I was trying to get some reading in and the bell keep ringing non-​stop. It kinda reminded me of the ACDC tune Hell’s Bells in the beginning of the song. Imagine this bell sound every 15 seconds while you’re in the dinning room.

This place and service is terrible. The facility itself was dirty, the tables were not wiped down people were literally standing waiting for their orders to takeout. the racks in the back were empty the staff were clueless as to what was going on… I didnt see a manager anywhere, I did wait on my order as it was already 715. The meal was horrible. I will go elsewhere and it wont be KFC~

Why isn’t less than 1 star a possibility? We try this every now and again, thinking it’s got to be better. This was just a one bad night. Well, that’s it. Service is too long, employees don’t know their menu, the place is warm, service is terrible, and the food is not that great to begin with. We have had ore bad experiences here so we won’t go back.

KFC as a whole is just not worth the money. This store sells you overcooked hours old chicken to boot. Frys has better chicken. So sad.

Trash was overflowing! Literally. The dining room had one couple in it, and unless a busload full of people left moments before we walked in, I can’t think of any valid excuse that the trash was overflowing, the tables weren’t wiped and there was trash all over the floor.
The only reason I’m giving two stars is — the chicken was great (we took our order home), the order was right and everything was hot. We got an extra spork in our order (bonus) so I’m not gonna hold the fact that there was no honey packet for the biscuits (its not really honey anyhow, ya know.)
Management — clean up your act.

Food is ok, not fresh if you go at 12:30 after lunch rush. Staff to busy talking in the back. Not impressed with this location. Avoid this location