Legend Nails

Friendly, average price but not happy with results of my nails. I mentioned them bubbling and fuzz getting in the polish but she reassured me the gel top coat would fix it. Of course it didn’t but by then I’m sealed in and being given my total without even asking if I was satisfied. So I paid, tipped and left. I just wouldn’t go back because there was no follow up regarding the flaws that was brought to their attention. See photos*

I came back to ask for my refund because after a phone call they did not refund me or even apologized. When I walked in the lady did not want to refund me and instead wanted to give a partial refund for the service. She said: «If I refund you, you never come back!» I had to insist for the refund and she only refunded the service NOT my tip. VERY BAD CUSTOMER SERVICE! They made a mistake, hurt me and actually ripped my skin off on one side and they still didn’t want to refund or apologize??? CRAZY!!! Come here at YOUR OWN RISK!!!

My wife just came in here after her face was burned and requested a refund. I am technically a customer and I was pretty shocked so I needed to comment. She clearly had scabs on her face from where her skin was burned/​ripped. When my wife came in the owner first said she would only do a partial refund because the rest of her wax was ok. After my wife insisted she gave her the refund for the service but NOT the tip and said «Ok if I refund you but you dont come back!»
After my wife came back I went in to allow her to explain this behavior. Unfortunately, I could not understand half of what was being said. What I did understand was she tried to blame my wife for not pre-​treating her skin for the facial. So I continued to ask her why you tell a customer to never come back when she was injured by their business. She replied, «because I am scared». Well, it was too difficult to discuss the situation with the language barrier so I just left.
If I was the owner of a business, I would apologize, offer to pay for the treatment, and make sure they were taken care of. Otherwise, you are at risk for being sued and getting fined by the State Board. I wouldn’t kick the customer out of my store because they simply requested a refund. I am seriously scared that a place like this is offering services where a customer is injured and they cannot accept full responsibility. I have read some of the other reviews and it seems that if you like the service, fine, you are safe. But the second you complain about something or something goes wrong, that is where this business gets scary. Just read the other complaints here and you will see. In my opinion, this place is NOT WORTH THE RISK. If they had simply provided an apology and refunded our money promptly, I wouldn’t have had to come here to inform you of how we were treated.

By far the worst pedicure I’ve ever gotten. My nails were cut extremely low and crooked. The paint was messy and a lot on my skin. When I asked to have her take some polish removed to get some of it off my skin the lady acted mad and was very rough. I left with polish on the skin on my other toes, not up for arguing. When I commented about how one of my big toenails was very crooked, she went on a rant about how my nails were misshaped when I came in — when in fact they were perfectly fine to start and she cut it down very low at a sharp angle for some reason. The scrub/​exfoliation part of the pedicure lasted about 5 seconds per foot with no pressure. No skin was trimmed around my nails.
This was an awful waste of money. No wonder the place was empty when I walked in.

This is the first time I’ve written a bad review on Unilocal or had reason to; usually when I have a problem I take my issues to the source and deal with it and even if I don’t get 100% of what I want I feel that my issues are at least addressed and taken to heart, however not in this case. But I feel it’s fair to warn others of the poor customer service and lack of skill at this establishment. My daughter and I decided to get our nails done on a whim and the usual places we frequent were very busy on a Friday so we stopped in here, we are no novice to nail salons and the normal expectations.
There was no wait which we thought was good however it was a sign we should have went somewhere else. The nail color choices were slim but we found a color both of us liked. When we sat down I felt hot and the manicurist put a fan near me (so nice!) thus the one star. My water for my pedicure was cold and I was not asked if it was appropriate temperature, I was not asked if I wanted callus removal or massage (maybe they do not offer these choices?) All and all I felt like my pedicure was just a polish change with little to no filing. Not good not bad just, meh. If this review were just about me I would have never made a complaint I just would not have gone back. BUT…
My daughter sitting next to me wanted acrylics and a gel manicure; she also asked for a hand painted design (but was discouraged from this and instead they wanted to use decals so she opted for no design, not a big deal just a fyi) The lady who was doing my daughters nails spent most her time on the phone arranging pick up of her son from school and talking to neighbors that would be caring for him. and not listening to my daughter who several times; politely said that the nails looked uneven and thick. She was told «they can’t be perfect» we did not expect perfect just uniform. She felt uncomfortable making a big deal about it and did not feel comfortable telling me that the manicurist did not fix the issues she brought to her attention until we we on the way home.
We went to dinner that night and without telling people that she was unhappy with her nails several people told her that the manicure was terrible and if they were her they would go back to have them fixed. Two days later she got up the nerve to go back and ask for the manicure to be fixed. She was made to feel like she was the problem and they told her she should have said something when she was in the chair (which she had several times). She was told again that her nails could
not be perfect and they filed them a bit more; she again said they were uneven. She was told that was all they could do. So she left; frustrated with horrible nails.
She made her way down the road to Bamboo nails to where they fixed her nails properly and made her feel welcome and told her that the manicure was poorly done. So she had to spend another 20+ dollars to repair the manicure we had just paid for, very unprofessional Legend Nails.
If you have had a great experience here fine but this is just ours and you can decide for your self.

Bao is by far the best manicurist that I have been to, clean & beautiful work every time. The gel mani lasts for weeks & look amazing! So glad I found such a gem!

I had a pretty good pedicure from Legend Nails. They didn’t do anything really special except give a good price for a pedi. I don’t live in that area but if I did I would go there again I’m sure.

I think this place is great. Bao and her mom always do a great job and I am never disappointed. The prices are good and Bao is hilarious. I referred all my friends and they love it as well. I get a great pedicure and I am entertained the whole time by Bao’s stories. I highly recommend this place!

Bao is amazing. Seriously the best mani and pedi in town. They might seem a little distant, but trust me, not the standard place. Not fancy, but a great deal. Mani and pedi are $ 30 or $ 32! Steal! Also her mom does the best eye brow wax in town. Try it for yourself and decide for yourself. But don’t judge on your first entry.
Tip: Ask Bao to help pick out a nail color.

Bao is an amazing manicurist and she is a perfectioinst! Her and her staff will do whatever it takes to make sure your happy! The prices are unbeatable for the excellent service that is delivered!

Came here today for a gel manicure, since the place i normally go to was closed.
The place seemed decent, clean and relaxing, but the prices were cheap. The service kind of reflected it as well.
The guy did a good job for the most part, but he didn’t put enough of the gel coating on so my nails aren’t are strong as they are when i get them done at my usual place. Not to mentioned when i got home, part of the gel on one of my thumb nails chipped… Um, i thought that’s why i just paid $ 20 for this type of manicure?
Anyway, if i needed a place quickly b/​c i couldn’t get into my normal place i’d go back as a last resort. Most definitely not my first choice.
Summary:
**If you don’t get your nails done regularly, and you’re ‘just looking for a place’ to get a quick mani-​pedi at a cheap price, this is a great place. If you’re picky like me and invest a lot of time/​money getting your nails/​toes done, go elsewhere… you’ll be happy you did**

I went for a pedicure this evening, the owner’s daughter worked on my pedicure. I told her that I had an ingrown that was bothering me on the left foot. When she got to it, she decided she was going to pull out the entire ingrown! I was in pain, so I asked her to stop right away!
She did not ask me if I wanted my ingrown removed, trimmed or filed, she just decided to yank it out! Several hours later, I am still in pain.
Not very profession, eating while they work. I will not go back. Beware!