Marlin Services

If only zero was an option… grrrr…
Bought a brand new AC unit from these folks a few years ago. EVERY year since, it has needed repair. Only once has the repair been covered under warranty. The AC was clearly a piece of citrus, and I don’t mean an orange!
Call anyone but these shysters!

I needed a plumber. My toilet wasn’t flushing and was coming up in my shower. Marlin came out, charged me $ 89.95 told me I needed a new toilet and that would be about $ 500. They, of course, would apply that initial charge to my service. Fortunately for me, I knew a toilet and installation shouldn’t cost that much and told them no thanks. Walked away $ 90 poorer. I get a real plumber out and turns out my toilet is just fine. I have roots in my line. I tried to call Marlin and have them refund my $ 90, but they stated that Steven tells everyone that calls that it is $ 89.95 to come out and look for the service charge. Except I have a problem with that. Steven didn’t tell me that. For that price, I would have gone with another company. In fact, I did after the Marlin plumber couldn’t even take the time to properly diagnose my issue. It was $ 69 to come out and the plumber took the time necessary to thoroughly assess the repair.
Bottom line — In my opinion, Marlin does not care about you or your plumbing issues… only getting their $ 89.95 and whatever other cash they can get you to cough up. I mean really? $ 500 for a toilet?!?

We called Marlin for a commercial service. 1^st trip out; their plumber was not able to fix anything; suggested we poured bleach down the drain to see if that helps. The 3^rd trip we thought they fixed it; however the next day we had sewer water spewing up from our sinks and fountains. We called Marlin back who was lackadaiscal about coming out to fix the problem. To make a long story short; 3 services calls from Marlin + a crappy situation (sewage back up)= a call to a plumber who was able to come out with in a couple of hours and was able to fix it the first time.