McDonald’s

I’ve never been inclined to write a review about a fast food chain but the service was exceptional! Staff Lois was so personable and friendly! The lobby was spotless! We waited a little longer for food and Lois made sure we were taken care of!

Best McDonald’s experience I’ve ever had. The service was awesome, Lois is the best McDonald’s employee I have ever encountered. My food was taking a while and she made sure I was taken care of. :)

It’s a regular McDonalds the people are nice and as far as how they treat you and they’re pretty quick about getting my food so that’s what expect

This cracked me up so I simply had to document it! 9:30ish (pm) and wanted nuggets. My wife reluctantly comes with me to the drive through. I order my 10 piece and she decided to get a parfait. My wife likes granola– well known fact. She asks if there is any way she could get an additional packet of their nature valley granola to top of her yogurt and the lady on the other side of the speaker says, «no». Flat out, didn’t even pause lol. My wife is bewildered and looks at me for some type of assurance she is still in a conscience state. Now by this time I am laughing so hard I think I had tears on my cheeks, couldn’t even breath. I managed to replay to her statement with the question «can I pay for additional granola»? Someone in the place must have heard because another ladies voice came in giggling, trying to hide it, professionally, and said that it wasn’t a problem. We ended up with about five packets of granola. No harm, no foul, super funny

Oh my, such a terrible experience. I understand that it is McDonald’s, so I didn’t go into the situation with that high of expectations… but this was bad. We went through the drive-​through at 9 PM to order a cup of coffee and a regular iced coffee. We were directed to the window to order because our order was «confusing». No problem! Get the regular cup of coffee (hot) and it is cold… as in sitting on the counter cold. I almost let it go because it’s just a crappy cup of coffee, but my husband ran in. When he walked in, the timer on the coffee pot said 5 PM. He told the manager that the coffee was cold and the manager threw her head back and said, «Do you really want to wait for another cup of coffee». My husband said he almost walked out but decided to wait just on principle. The manager never apologized and was insanely rude and acted like we were putting them out by asking for a cup of coffee that was hot… not brewed four hours ago. I was pretty turned off by this. Again, it’s McDonald’s so I wasn’t expecting a whole lot, but McDonald’s usually at least has somewhat friendly employees and hot food. I agree with the other reviews that management needs to take a look at this place.

Rarely am I moved nor inspired to write anything about a ubiquitous fast food chain, such as McDonald’s. However, I just wanted to highlight an encounter with an above average and atypical employee, whose actions were particularly noteworthy.
A normal Sunday afternoon drive brings me to the northern part of Phoenix. I wanted a quick bite to eat, without all the delays associated with a restaurant. I happen to spot this Mcdonald’s and it happened to be on the right side of the street on my way to another destination.
I purposed to just have an expeditious meal; so I parked my car and went inside. In front of me was a large group of people that appeared to be struggling with the menu selection and the costs of the meals.
While waiting patiently in line, I engaged in conversation the diligent employee next to me who was mopping the floor, She really performed her job with gusto! I commented on the great job she was doing. We also equally lamented the lack of originality and creativeness associated with the songs that we were hearing on the overhead speakers. However, our conversation kicked into gear when a song that we both liked started playing.
Without any prompting whatsoever, she put her mop and bucket out of the way towards the side, and opened a register just to take my order! In spite of her busyness, and our conversation, she was adept enough in noticing that little progress was being made in the ordering process by the group in front of me.
In a nutshell, I got my order in, and I was out of there in under 10 minutes — which was my intent this whole time. If it weren’t for this employee’s recognition and take charge attitude, I’d still be stuck in line having enough time to ponder the meaning of Life, The Universe, and Everything!
So, this is my Shout-​Out to Vaneesha for an exceptional effort in customer service. No one may ever read this review, but if she happens to; she will know that her efforts did not go unnoticed — even by a complete stranger.
Fast food may be a thankless job, but that kind of continued exemplary customer service and attitude goes a long way to pave the road for success.
I should know, as I used to work a long time ago in Wendy’s mopping floors just like her!

Must be the most profitable McDonalds on the planet because they routinely cheat you out of stuff you ordered at the drive-​through. And when you call they are nasty to you.

The drive through time really depends on the time of day. Sometimes it’s very fast other times not so much. I usually am happy with my orders here.

Absolutely terrible customer service!!! The drive thru is not only slow, but Ariana the lady working drive thru tonight didn’t say a word to me as she only took my money and gave me my smoothie. Not even a simple «thank you». So I (sarcastically) said «You’re welcome!!» And her response was (with an attitude) «I don’t have to say thank-​you to nobody». I tried calling the store to complain about her attitude & the store manager Josh did nothing but argue with me & REFUSED to give me corporates number. Absolutely ridiculous. Never going there again. Doesn’t even deserve one star.

Well after a long 14 HR. Day at work I wanted to grab something fast and easy… well not fast at all in fact a little over 10 min just to get too the food. I can handle that. But when I went home too eat my food there was hair. I called the manager to confront her about it… the answer I got was I don’t know how that happened. We don’t have anyone with long hair working the grill. I was offered to have the food remade but between the wait, hair, and being questioned. I don’t want it remade… I feel bad giving this place one star

This is the worst Mcdonalds ever the manger looks like a fucking creep and there service is slow… They forgot my ranch and made my plain Mcdouble with extra ketchup.

Let’s face it, McDonald’s isn’t exactly gourmet fast food, but at least it’s fast, right? Wrong! This location blows. The drive thru is unbelievably slow. Worse, I’m not sure what I just ate; the first bite of that Egg McMuffin tasted like dish soap, and it was cold! I might also make one suggestion. It might behoove the owner/​operator to have a person who speaks English working the drive thru.

Fast drive-​thru, slow service inside. Hardly any counterspace inside, as though they really just have this place for the drive thru customers. Food same as any other McDonalds.

So it’s just a McDonald’s. So what? Well, unfortunately (or maybe fortunately) the are not all created equal. I have been to this location several times. The staff is friendly for a McDonald’s, but I would say it takes roughly twice as long to get my food as it does at other locations. I don’t think I have ever received my food where there wasn’t at least something left off of my tray, like a drink, or french fries. There are so many McDonald’s to choose from surrounding this one, I might keep on driving an extra mile or so and visit another location.