Midfirst Bank

I do not know what bank you are banking with but I bank at the 7^th and Bell location in Phoenix.
90% of the time I go to the drive up to deposit. with no one else at the drive up and a couple cars in front it takes on average 4 – 6 minutes to post a deposit after they take the deposit slip from me. They are normally there right away to take my deposit, but most of the time it takes way to long to get back with the deposit slip. Also I have deposited things in the night box (after hours) and the deposit should be posted the following morning by 9am the latest. Mind you they get there about 7am. Well I am writing this today because I had a cash deposit that did not get posted until 415pm! rediculous… I had emailed them through their website at 9am about no showing the cash deposit posted. nothing… then on my lunch hour at 1230pm I emailed again, through the MidFirst bank website… nothing— on my 4pm break I called the branch. Manager was gone already. person I talked to said should have been deposited and showed the deposit was «in the system» I told him I just looked 2 minutes before and it still was not posted. I know what happened. He saw that it was not posted, then posted it at that moment– I asked for the manager and again, was already gone– I am hopeing to hear from the manager tomorrow. I am done with them and will be closing my account. there were other situations in the past too, but I have written enough today. TERRIBLE BANK… NICE PEOPLE, YES — - BUT TERRIBLE BANK

Love Midfirst in general. Drove by and needed the cash after hours. Only one ATM, no problem, fast in and out, definitely will recommend to friends.

Thumbs up to MidFirst bank. We have our business account with them and there was some fraudulent activity. They caught it before I did and acted immediately saving me what could have been a lot of money. It just reaffirms our decision to move our business to this great bank. Antonetta and Nelson have been great to work with.
We first went to MidFirst when looking to refinance our business loan. Tom (at 64^th & Greenway) went above and beyond to pull off a complicated deal. Now after this I am even more impressed with the bank and the staff.
Thank you MidFirst

Not your typical financial organization they treat customers as other financial institution should. Recently switched my accounts over here from a larger institutions by the recommendation of another Nelson Lozano went above and beyond to help my wife and I get our business straight there. It’s great when you walk into someplace you may have only been a few times and then remember your name without looking at the computer we finally found a home bank

The customer service at this branch is phenomenal. My husband I are always treated exceptionally well. It is a lot of small touches that make this bank a standout. The staff is personable, the atmosphere inviting and a complimentary water and coin machine are an added bonus. Even the safe deposit box area feels better than most banks. I would highly recommend this particular branch of Midfirst Bank!

This is an excellent small bank that treats their customers with respect. My branch is Bell Rd and 7^th St. They are all friendly and you can even talk to a real person if you call the branch, no automated mess to try to navigate through. Highly recommended. I moved all my accounts from Bank of America to Midfirst and have been very pleased with the difference in service.