Mobile Mini

Our delivery pick up from mobile mini
Confirmation # 143 039 295
I’ve given these guys 2 chances and got the same run around both times and for that reason decided to write this review.
Called to schedule a container pick up no later than 10-​22-​2015. The rep at the corporate location mis entered the information into the system and noted on our file «end on 10−22−2015». Called on the 22^nd and the rep told me that the information entered was a bit confusing and that should of of worded it differently and apologized. She said it was scheduled for pick up on the 23^rd by the local Baltimore branch at 9:01am. I asked if they can confirm this with the branch and put me oh hold. They tried to reach out to Mary in dispatch or Charles the branch manager and was not able to get in contact with them. They basically told me that someone was going to call me from the branch and if I don’t hear from them to reach out once again. Did multiple times the same day and left messages. No one called me back. Had my fingers crossed. On the 23^rd its 12pm and of course no picks up the container. Call the local branch and cant get in contact with anyone. Leave messages and no one ever calls back. Call corporate office and the lady helping me tries and can’t get in contact with a single person at the branch. Gives me the same story that someone will reach out to me. I tell them that I wanted to talk to a corporate manager at her office and she says hes on the phone and she cant get a hold of a manager there. Felt really bad for the poor girl. Seems like this is a trend at Mobile Mini where no support is ever given to the customer service reps. I tell them that the container will be towed if no one gives me a answer about when it will be picked up. After holding for 10 minutes they finally get a hold of Mary (dispatch at Baltimore). She tells me that their truck broke down in the morning and that it will have to be rescheduled (would of been nice to get a call from them).
Our company have used Mobile Mini three times so far. Two out of the three times we got the same exact story that their truck broke down. Never let us this happened and we had to try to chase them down to get some answers. Our relations with our clients are very important and they were both compromised due to Mobile Mini when we promised the container to be off the site by a certain date that they confirmed. It seems like they are on their own schedule even though we gave a 2 week notice to remove the containers. The recording when they put you on hold that says «service is very important to them»…is a joke.

This is a really sketchy company. They do not respond to phone calls, give you the run around, bill you more than they indicate on the phone.
I would never do business with this company.