Moon Valley Nurseries

We’ve been a customer of Moon Valley for several years. We don’t use any other nursery. Our recent experience was a 5 star experience. We purchased a mesquite tree a couple of years ago and had problems due to a couple of wind storms this year. It needed trimming and re-​staking. The re-​staking required some added muscle to get the tree staked correctly so it took two visits. Without rambling, I have to say that this was the best tree trim and staking the little mesquite has had! So, thanks to Josh T. (7^th St and Hearn). And his team!
We’ll continue to use MV for purchase and care of our plants/​trees!

I kept calling to get a quote and the person answering the phone kept telling me the landscapers would call me, after doing that for several months and them not following up in went to a home show and talked to a guy at their booth, he reassured me someone would call me, took my name and number and said he would personally get someone to call me back. Well he didn’t. But I tried once again, when I told the lady who answered the phone about my concerns with nobody following up she made an appointment for them to come to my house with a three hour time frame, they did not show up or call me. Very poor customer service. Also they advertise free estimates but I was told on the phone it would be $ 99 for an estimate.

We went in to Moon Valley with a small idea of what we wanted to do to landscape our front yard, and spoke to Ray who was happy to jump in with ideas of a good desert landscape. He scheduled a time to come over and start planning the area, and as we did not have anything but rock we had a pretty open space to work with and he came up with a plan that fit perfectly for what we wanted. John came to put the plants in and the guys quickly got to work and finished in almost no time and it looked better than we imagined. Definitely happy with what we got and will be going back.

EDITED REVIEW~~~~~~‘
My husband and I first came to this location and were completely blown away with great atmosphere and customer service. My husband and I picked 3600 in trees including 2 queen palms for 399 each (maybe 299).
We had them planted for us and immediately after planting one of our queen palms was leaning ridiculously.
I called the nursery the next day, asked if they could come out and do something about it.
They said since I didn’t buy the ridiculous warranty for a year they wouldn’t come out and do anything. They said they cant help how the tree rested in the soil and without the warranty there is nothing they can do. My husband rigged the palm tree himself the same way they would have and 6 months ish later that palm tree is dead while all of my other trees and plants are blooming wonderfully. When the palm was dying I called and they said come buy their palm juice for $ 44.00, so I did.
Still nothing, my tree died.
(ADDED) A new manager Daniel called me and apologized and within a week I am a very happy owner of a new beautiful queen palm, Thank you moon valley nursery for taking care of me when the old manager on staff would not.
Happy as a clam now.

Call me crazy buy when I pay $ 3000 I expect the trees I picked To be the ones that get planted :(

Moon Valley has been great since I randomly stopped in to just see what kind of desert plants they had. Knowing nothing of landscaping and having whatever the opposite of a ‘green thumb’ is, I certainly appreciate the care and time the staff took with my fiancé and I. From the 45 minute walkthrough and discussion about our likes, dislikes, space and plans, to the free at home consultation, to the updates regarding services and scheduling, all the way to delivery and installation (or transplanting I think is the right term), they’ve taken great care of us. After shopping the area for equivalent service and plant life, I found that their pricing was competitive and they offered more warranty protection as well as complimentary items and package deals. They did what they needed to do to show they are trustworthy and can do an efficient job and with me not knowing landscaping at all, that means a lot. I will be going back when I choose to do more work with my landscape and recommend that anyone stop by and at least have a conversation with a Moon Valley employee. I’m a happy customer for sure!

I consider myself a customer most companies want. I have $ 1000, I want 2 trees, here’s the cash … Call to make an appointment for someone to come out and look at my yard, and the first appointment no-​showed without the courtesy of a hey I value your time and I’m running late, when I called to find out why no one has showed 30 minutes PAST the appointment time, the person answering the phone was flip and talked over me and didn’t understand why you should call a customer and tell the you just asked them to wait 4 hours for you and you haven’t even left. The original person, Brian, apologizes, I give a second chance. He comes out to yard, recommends 2 Chilean Mesquites, tells me they’re guaranteed, wants cash up front and they get it, all the money up front. LANCE comes out today with an attitude on steroids. Starts telling me all the problems he may encounter (after the project was scoped by Brian) and tells me he may have to bring out equipment to dig up tree roots, that there’s no guarantee, that I declined warranty, etc. Hold your horses Lance, I didn’t decline anything I wasn’t offered anything. It goes from bad to worse and he calls his supervisor and totally lies about what I’ve said, says that I’m demanding that he guarantee there are no underground roots and when I call him on his lie, he admits he lied about what I said — Lance definitely was inflaming the situation because I called him on the fact that nothing on that contract that’s not signed by me that he claims I saw was offered to me or agreed to by me. The manager agrees that Lance was wrong — I was right — but hey we got our money, you got your trees — doesn’t matter that it was one of the most stressful most horrible experiences I have because of the worst possible customer service with this Lance guy. The manager continues to defend Lance and his record and keeps saying you got your trees. What the deuce. What makes him think that having trees with the worst experience possible is NOT a great experience and NOT worth a grand. Last thing he asks «did we leave a bottle of Moon Juice on your door step» not ¹⁄₃ of a bottle, not a ¼ of a bottle. That means to me a full bottle, I pick it up it’s about ¹⁄₃ full. What the failure here is how to set expectations with the customer, especially when you get a cash cow who needs $ 25K in work done in her yard. It’ll be done by ANYONE except for Moon Valley who defends their employees who engage in combative and unethical behavior. Congrats Lance, you’re famous.

Just had my trees trimmed by Moon valley tree service. They did an outstanding job. Cleaned up everything completely! Great job guys

We worked with James (w/​o a beard — there are two) to design and select plants for our back yard. He was very knowledgeable and extremely helpful.
John M and his crew delivered and planted the trees and plants yesterday. They did a great job!

Considering our previous experience, I was surprised to be contacted by the manager of Moon Valley, Bo, who was interested in working out a solution. Initially, we spoke with Bo by phone about our situation. He listened, and was very professional, kind and sincere. We agreed to meet at the nursery, where he replaced the trees that failed in our yard with a more appropriate plant for the space. To be frank, we were blown away by customer service Bo provided. He was a pleasure to work with and wholeheartedly cares about the nursery and the company. We are delighted with the outcome and when I said I would never, ever go back… well I was just kidding. Thank you Bo for changing our minds!

Everyone here is a salesman. According to them, life isn’t possible without buying their moon juice. Once I called them to get advice on a citrus tree that didn’t look good. They told me it was dead and to get rid of it and come in and buy a new one. I called Whitfield nursery and they gave me some good advice that saved my tree, and they didn’t even sell the tree to me. Now that’s good customer service.

As a practicing professional in landscape architecture, I can tell you this is about the worst place homeowners can purchase plants:
–They are incredibly overpriced
–Employees work on commission… of course they are friendly
–If you don’t buy their warranty and tree planting service, very likely the plants will die and will not be replaced
–If you DO buy the warranty and planting service, plants will still die and it will be a struggle to have them replaced by MV
–Most plants have inadequate root growth
–Most plants have bound roots
(This is why they die)
–YOU will be blamed for the plants dying
–Most plants are pumped with minerals that make them look beautiful (green, full), but have unhealthy root growth (so they die shortly after you plant them)
–Trees are improperly staked, I’ll spare you the science, but basically they are not allowed to become strong on their own, so they snap or turn into gumby once un-​staked or during a storm/​wind.
–Fruit trees are not always what they say they are, many times the graft takes over and you are left with ‘sour oranges’ (they will not replace them)

Landscaping jobs can be overwhelming! The people (I worked with Larry, Luke and Lance) at Moon Valley were helpful and returned calls quickly. They were willing to price match and spent a lot of time answering my questions. The crew that planted, led by Lance, were GREAT! Lance is a good communicator, friendly and polite and made sure that he got all the details right. He went above and beyond during the planting, making sure I had a positive experience and that my yard looked as good as possible.

Stay away from Larry if you go here. Felt like we being treated like royalty at first. Larry sold us a bunch of trees and plants. come to find out his recommendations were not suitable for our needs and everything had to be returned. Plus the crew that installed them destroyed everything else around and broke my sprinklers. The the other staff was helpful which is why I’m giving 3 stars

The most wide-​branched nursery brand in metro Phoenix. Moon Valley offers an excellent selection of bedding plants, good selection of common desert landscaping succulents, cacti, shrubs and trees, and a huge selection of trees.
Nursery stock is well cared for and generally healthy. They have some species not readily found in other nurseries like the Bismarck palmetto, and some nice centerpiece specimens if you’ve got the green to buy the green.
Prices are relatively high to pay for all the advertising and keep the brand growing across the southwest. Speaking of growing and brands, they offer copious quantities of Moon Juice and Moon Dust fertilizers to keep adding leaves, flowers and fruits to plants.
Speaking of high prices, they offer package deals for planting trees, and a variety of sales throughout the year. If your green does not grow as fast as Moon Valley green, I suggest you shop carefully and wait for sales before you add Moon Valley green to your yard. Especially the kind you’ll have growing for years to come.

Although Moonvalley doesn’t always have the greatest prices the choice and quantity of plants shrubs trees and bushes there is unparalleled.
The staff is friendly and knowledgeable, to a degree.

Spent a 1,000 and it turns out my purchase came with the bonus of terrible service and repeated missed appointments! Tagged our plants at purchase. .but they let those go elsewhere. Getting it fixed? Total nightmare. .basically this is the sleezy used car lot of nurseries.

Supposedly they have free gardening help and free landscape design consultations, but I wouldn’t know, since they never responded to my requests.
I sent them a photo of my dying plants via their «contact us» form on their website: No Response.
I also emailed them asking for help in designing my landscape project: No Response.
That was 2 weeks ago.
I bet if I bought a $ 1500 tree, they would respond!

Slimy sales tactics. Their staff must work on commission! The guy who «helped» us assured us that he could make us a «deal» after showing us several desert trees that had hefty price tags on them. He pressured us to buy right then because if we didn’t the price would go up!
So…if you like going to car lots and talking with car salesmen, you will LOVE this place. Otherwise, RUN AWAY. It’s awful.
P. s. Prices here are way over that of other nurseries like Whitfill, Summer Winds, or Baker.

My husband and I went to the nursery to browse their selection of large box trees. We found a great tree and spent $ 750 on it with delivery expected in two weeks. When we excitedly got home to flag where the tree should be planted we were saddened to see it would grow into the overhead power line to our house.
We called the store about 2 hours after leaving and explained our situation. We asked if the sale could be refunded until we could have the utility company bury our power line. The manager Ken told us there would be a 15% cancellation fee. Despite the fact that the tree was still sitting in the same place on their lot where they tagged it two hours earlier and they’d lost no money or manpower on the sale, he refused to refund the full amount. We’ve spent thousands on our yard and were going to spend another $ 750 there today. After this experience, Moon Valley collected a $ 110 fee without earning it, but lost thousands in future sales on the rest of our yard’s refurbishing.
In reading the customer reviews, it seems that this location has an ongoing problem with customer service. Hopefully someone at the district level remedies this. The plants are great, the service is not.