Marcella the assistant manager is very rude. It took only a few minutes for the dr to see us but 45 minutes to checkout and pay. I recommend going to a different location. When I complained about the wait she acted like I was putting her out and told me how busy she was. There was only one other person in the store and 5 people working. They seem to not care at all that you may be in a hurry.
Jonathan P.
Évaluation du lieu : 1 Phoenix, AZ
this location is absolutely horrible when it comes to customer service! i would never buy a pair of glasses from this place ever again. actually don’t go to any nation wide location, everyone is rude and talks back when it’s not needed. when a company does not know how to use their own fax machine and it takes 4 hours to receive a prescription that is absolutely ridiculous. when you are waiting 3 week for glasses and have not heard any thing and have to follow up yourself. then you come to find out they don’t even have any order that was to be placed!!!
Brian D.
Évaluation du lieu : 1 New Mills, United Kingdom
The assistant manager Lindzy was rude and stated we were late for our appointment. I clarified with her the time that we were scheduled. She insisted she was correct. I came into the store the day before to make the appointment and was sure of the time. She continued to insist I was incorrect. I cancelled my appointment due to her attitude.
Ashley M.
Évaluation du lieu : 5 Phoenix, AZ
Such friendly and helpful staff! Admittedly, I was«that annoying customer» who came in looking for new frames ten minutes before closing time. They neither rushed me nor made me feel like an inconvenience. In fact, I feel like they went out of their way to make conversation with me. I will definitely be returning.
Linda C.
Évaluation du lieu : 5 Phoenix, AZ
Dr. Quach is the new doctor at this location, and wow is she awesome!!! Took a lot of time with me and answered all my questions and concerns. The front office staff is also top rate. They have a vision plan if you are uninsured that makes eyecare very affordable. I highly recommend this location and this Dr.