North Valley Mechanical

Based on the multitude of 5 star reviews, maybe my experience was just a fluke. But this company was a huge letdown.
We needed the elbow to our AC patched up, so my home warranty company sent out North Valley Mechanical. I spoke with the receptionist at NVM and reinforced multiple times that our 2 story condo was very high, had a steep pitch roof, and that there were both tile and shingles on the roof. She google mapped it and said it wouldn’t be a problem. Also, she gave me a 3 hour window and said she would make a note to have us be the last appointment of the day during our window of 2 – 5 pm, so to limit how much time I had to take off work.
I was skeptical. And of course, the technician called at 1:30 saying he was on his way. We were the first appt and I had to leave work 2 hours early.
He arrives, seems pleasant enough. And I can’t really blame him for refusing to go on the roof. He was scared. I get it. I don’t like heights, but what’s the point of being an AC repair man/​company if you are afraid to get on a high ladder to reach the roof?
He calls his company and they tell him not to go up there. I talk to another receptionist at NVM and I am quite disappointed.
I wonder and ask her «So how do all these other AC units get repaired or roofs get replaced?» She goes on and on about how they don’t allow their employees to walk on tile roofs and other things and that only «one-​van operations who don’t care about their employees» would allow them to climb such high buildings or tread on the tile. Which incidentally, I had a roofer the previous day on the roof, with no problem, and he was definitely not with a «one-​van» roofing company.
So the next day, another AC repair company, a rather large and quite famous valley company, and certainly not a «one-​van» operation came out. The repairman looked up at the roof, grabbed his ladder, and went right on up, tool belt an all. He took pictures and was done in an hour. I told him about my experience with NVM and he said «Well some companies just can’t handle doing their job». Agreed.

I am a handyman but I don’t do HVAC, I’ve Refered several of my clients to NVM and they have always been quick to service, honest when it comes to repairs and reasonably priced when it comes to labor. I even recommend them to my in-​laws, that’s how much I trust them!

North Valley Mechanical was sent by my home warranty company. My heater was acting like a car and would not stop working when they were here. They must have come here about 4 or 5 times but never gave up. They came each time I called and after trial and error Zack finally figured out the problem. Now my dogs don’t have to wear sweaters anymore. Thanks for never giving up.

We recently decided to work with North Valley Mechanical to replace three heating and air conditioning units in our home and boy are we happy we did!
From the moment the salesman Jim walked in our door, he was a good listener, made excellent recommendations and gave us a great education on our options. He truly sold us on the value of working with your company and we’re sure glad he did!
From day one of the job, the crew was professional and knowledgeable. They completed their install in the promised timeline, easily overcame obstacles that occurred and kept my husband and me informed along every step of the way. I was amazed to see how clean they left our home at the end of each workday, as well.
Once our job was completed, Jim came by and walked through our home with us. He made it clear that we can continue to count on him if we ever have a question or a problem.
If there were more contractors out there like North Valley Mechanical, doing construction would sure be a lot less stressful! We are enjoying how quiet and efficient our new units are and we love having our closet space back now that the air handlers have been relocated. Thank you for being a professional, reliable and honest contractor!

Thank you for friendly, knowledgeable technicians! Had to deal with a horrible company previously. It’s so refreshing to be treated with respect. I will definitely request you for any future repairs. Happy Thanksgiving!

I called North Valley Mechanical because I was have problems with our master bedroom being hotter in the summer time and cooler in the Winter time than rest of the house. They gave me a two hour window. Tracy the Technician called me when he was 15 minutes out to let me know he was be at my house shortly.
Once he checked everything out we gave me three options that would fix my problem. He also went and checked my A/​C unit out to make sure if it needed any servicing.
Thanks you Tracy and North Valley Mechanical for all your help. I would recommend your company to my family and friends.

Best A/​C company in the Valley. Courteous, fast response and honest. Certified and trustworthy! Thank you Kendra for all your help to make our unit work efficiently!

we have one of those home warranty company and when we had an air conditioning problem, hoping it was something small and we could bypass the warranty company, we called North Valley Mechanical and they came out right away. We were so impressed with the tech. He was so knowledgeable and honest. He let us know in his opinion, it was going to be major issue and we should use our home warranty company. We paid the service call and thank him for his advise. I can’t tell you how impressed we are with North Valley Mechanical. Congrats on a job well done. I would use and recommend this company without hesitation. Good to know a honest and very knowledgeable HVAC company. Thank NVM

This place is unbelievable and not in a good way… North Valley Mechanical was trouble from the very start. If your home warranty company tries to send these folks out, do yourself a favor and insist on another provider. After calling our request into the home warranty company, we were told we’d hear from North Valley within one day. I’m sure you can deduct from the one star rating, that didn’t happen… I ended up having to call them Monday morning and thankfully they were able to get a tech out around noon. To this point, we went Friday night, Saturday, and Sunday with no AC. I then made the mistake of checking them out online after this and learned about the experiences of others with home warranties that were subjected to their «service» and the fact they had Saturday hours and never bothered to call me; so from that point on I knew I wouldn’t be doing any additional business with them. It doesn’t stop there folks — the tech then refused to perform the repair unless we agreed to have him clean the coils. I don’t doubt that the coils were probably dirty, but their pricing was on the high side and I’m already annoyed with them, so this wouldn’t be happening. I then called the HVAC company my family has used for about ten years and asked them to come out and clean the coils and they did (for about ²⁄₃ the price including the trip charge compared to what North Valley wanted to charge us and North Valley was already in my driveway). This caused us to lose our Wednesday appointment because our HVAC guy couldn’t get out there until Wednesday to clean the coils, pushing North Valley back to Thursday for the repair (now almost a week without AC). I told the rep handling the scheduling at North Valley that no one would be home on Thursday morning and was told that since the unit is on the roof, it was fine and that no one needed to be home. Nonetheless, I received a phone call about 8 AM from the tech asking me if I was home and how to get on the roof… Are you kidding me? I’m no HVAC guru, but common sense would probably dictate «with a ladder?» About 40 minutes later I get a call from the same brilliant tech trying to tell me that the coils were not cleaned. I had a feeling that would probably happen based on the huge production they have made about it up until this point, so I left the invoice from my contractor under the front doormat. The tech proceeds to argue with me, telling me that an invoice from a licensed, bonded, and insured contractor doesn’t mean that the service was actually performed. Excuse me? Let’s just say that after talking to his boss (who appears to be the owner’s wife and acted like she was doing me some huge favor) and pressing the issue, the home warranty repair was made. I’m thankful for my working AC, but what a fiasco! Why put up with their condescending attitudes, holding home warranty repairs hostage unless you do additional business with them, poor internal communication, and poor follow through? They deserve a negative star rating, but since that isn’t possible, I’ll give them one star. Clearly, I’d have to say you can do better than North Valley Mechanical for your HVAC needs.

As a home based bakery business, it is IMPERATIVE that my house stays cool so that all my chocolate does not melt.
Kendra and her team are incredibly responsive and customer focused. They were able to schedule a preventative check appointment within 24 hours that fit MY schedule (not just theirs).
The technician was prompt, professional, and thorough. Multiple options were discussed for moving forward from a maintenance contract to prolong the life of existing equipment, to longer range planning for unit replacement.
The Tech left my house and Jim (salesman) was at my house within 30 minutes to evaluate my concerns about crane access to my roof.
I KNOW I am in good hands with North Valley Mechanical.
YOU don’t need to call anybody else!

Not a huge Unilocaler and I hope my review makes it to the top! I’m so relieved to know I can trust a company, their techs and office staff. Companies like this kinda throw you for a loop as you don’t expect such amazing service — having been used to the average service professional. My AC started blowing less cool for about a week, then finally was blowing room temp air. I panicked as I have a two story townhouse and nobody ever wants to use a 30ft ladder. Jared was awesome… can’t say enough about how impressed I am with his professionalism and competency. Kylie in the office was GREAT also! She gave me the short time window of arrival. So impressed… This work was contracted through my home warranty Old Republic.

Can’t say enough about how happy we are with David, and North Valley for helping with our AC problem today. We have a home warranty, and the normal AC company that we have used through them, and have been quite happy with, is no longer contracted with them. So they have sent 2 different companies come out to the home to look at our unit that has had a drip coming from the attic, into our hallway. The prior two companies both spent about 5 – 15 minutes looking around, but never actually going into our attic to see what was wrong. Both prior AC companies complained that the opening to our attic (we have a historic home built in 1948) was too narrow for the technicians to do anything about it. The funniest thing is that our house has had numerous people enter the attic through the same opening over the 65 plus years the house has stood. Both of these AC companies only gave an opinion on what the problem was, without actually going into the attic to investigate where the water was coming from. After getting told over and over that the company would call and arrange service, and then to have them either not call at all, or not show up when the appointment came – I had had enough.
Feeling extremely frustrated with the excuses from the 2 prior companies, I personally entered the attic via the same opening and saw that the leak was coming from the condensation line. Finally after getting our HW company to send out a 3^rd company, we had David come out this morning and he did a thorough inspection (he actually went into the attic several times) and repaired the line that was leaking, as well as flushing the sediment and residue out of the line.
It is frustrating that it took us 2 weeks to fix an issue that 2 different AC companies refused to even properly diagnose. Thankfully, we ended up with David and North Valley and things got fixed. If we have issues in the future, we are going to request this company and David to help us with our AC issues. I only wish our HW company had sent North Valley sooner.

They are prompt and efficient. North Valley was fair in service calls and eventual replacement of my very old AC. They helped me to squeeze 20 years out of a unit and then were very fair with the installation and cost of the replacement. I highly recommend them.

We would highly recommend North Valley Mechanical.
Our tech, Chris, came on time, was very professional, patiently answered our Qs, and most importantly — knew his stuff. He was able to de-​bug our issue. And once he knew exactly what was wrong, went and got the needed replacement parts and finished the job.
Our A/​C unit is functional again and haven’t had the intermittent stoppages that we did previously. Since we had warranty, I specifically requested NVM as the contractor through whom we wanted our repair work done — after reading the reviews on Unilocal and Angies list. And we were very satisfied.

Had the A/​C serviced for summer. The technician was on time, friendly and did a thorough job. He even adjusted the unit so that standing water wouldn’t rust it without charging me a bunch of labor cost to do it.

I have been using North Valley mechanical the heating and air conditioning company for the last four years and now my family and friends are also using their services I truly trust this company, they are extremely detailed in maintenance service plus affordable. When ever I had an issue with my heating and air conditioner they will make it a point to take care of you quickly. I Personally recommend them.

On 5÷30÷15 my 15-​year old York AC unit stopped working. What was bad about the timing is that AZ temps had just hit triple digits. :-(I had a competitor AC company come out Monday to diagnose and they determined that the compressor had gone out. Best option was a new system as the compressor was going to cost several thousand dollars. Over the next couple of days I got 3 quotes for a new system; NV Mechanical was one of those. Jim Reed was the salesman who came out. He was fast, efficient, and informative. Left me with a quote on a 5-​ton, 16 SEER American Standard unit. His quote was by far the most competitive of the 3. We decided to use them and it was definitely worth it.
My wife was there for the install and she said the crew was incredibly nice. Jim even showed up early on to make sure the install got off to a good start. AC unit install looked good outside and the air handler setup in my attic was an improvement over my old system. They had to disassemble my attic opening (trim, door, frame) in order to get the handler up to the attic but they did a great job reinstalling it. System works great! I would definitely recommend using these guys, or at least getting a quote if/​when your unit goes out. We’ll be using them for service moving forward.

Just finished having our central air and forced air units checked by NVM. We were very pleased with the thoroughness of the technician, David. He did a great job at listening to our concerns and explaining his process and status. No bait and switch tactics here… just honest folks trying to exceed their customer’s expectations.

Unbelievable service.
26 degrees overnight and the landlord had allegedly called some company called ServiceMaster — Well, they came right out, NOT!
I contacted North Valley and within twenty minutes a technician was here and now I have heat again.
Kirk, your guys are amazing and I hope that 10,000 more people write reviews for you like this one.
–Alan Abrams

My home warranty company sent this company to my house because my heat wasn’t working correctly. We had heat but it wasn’t heating all the rooms. The tech went into the attic and came down after 10 minutes saying we don’t even have a heater its AC only. I told him to check again, he came back down saying he found the heater but it’s not large enough for your whole house, then recommended we just buy some space heaters. Then after he went back up in the attic he comes down and tells us the AC isn’t a dual heating and cooling and we need to buy a whole new system. The tech didn’t seem like he had any idea of what he was doing and upon calling a different company they came over and found the problem which was only a coil that needed to be replaced not buying a whole new heating system.